If you received tracking through this company, you have already been scammed. Its a fake tracking site which claims to only show the tracking part, but no company has ever received a parcel. The t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
absolute worst experience i've ever had trying to receive a shipment. The delivery was never attempted at my apartment. They tracking site simply says "parcel inbound success at the parcelshop" withou... See more
Company replied
17track is being used to conceal a scam site. I made a puchase with Peartiinal.com on the 14th May 2026. I recieved a delivery notification on the 17track site, at 17:35 on the 5th of June 2026. The p... See more
Company replied
Ive ordered something via Tik Tok its Nike.com paid for it everything they gave me an tracking numbers but it shows not found its been 4months already they said the package was delivered but nothing c... See more
Company replied
Company details
Written by the company
Hi friends! Thanks for visiting us on Trustpilot! Just a quick note before you review: We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide. We simply show tracking info from couriers' websites. If there's any issue with your package delivery progress, please contact the seller or carrier directly. Thanks for understanding! — 17TRACK Team
Contact info
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
- Serv@17track.net
- www.17track.net
1.8
Poor
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammer
Some dude tried to scam me to pick up a package for $50 bucks when he called! ! I have his picture too!
5 September 2026
Unprompted review
It a scam they make you wait so that…
It a scam they make you wait so that you do not have way to ask for a refund
5 September 2026
Unprompted review
Never use this service
First, it took over 30 days to even say it was delivered. Only to find that it was never delivered. Emailed, and tried to call, only to find the number unavailable. Such unprofessionalism.
4 September 2026
Unprompted review
unreliable company
rating ---0 i ordered from glamourattireshop.com my package went thru 17tracking from the chinese post on tracking stated my package was deliveried on wed. aug 26 2026 at 7 pm i never received it i talked to my neighbor no one received it this is not the first time i ordered something and it went thru 17tracking all the other times unable to deliver sent back to sender unreliable service
26 August 2026
Unprompted review
Love
People don't actually understand that 17TRACK isn't a shipping service nor does it handle deliveries, it simply helps you track packages from different websites/carriers/stores. I always love using this when I order something from China. Don't listen to the reviews, 17TRACK plays no role in how your package is delivered or shipped, its simply a tracking service
3 September 2026
Unprompted review
Horrible can't answer any questions you…
Horrible can't answer any questions you may have
3 September 2026
Unprompted review
This company is a big fraud
This company is a big fraud, it delivers small amounts without any fraud, it is a fake company, do not do anything with it.
3 September 2026
Unprompted review
This company does nothing my package…
This company does nothing my package says it's been delivered to my mail box but the package will not fit into my mail box this company lies and if you ever use a company that uses track17 I can pretty much garentee you will not get the item you order.and this company will do nothing to help find your package either. So pretty much usless company...
20 August 2026
Unprompted review
I will never buy from a c company that…
I will never buy from a c company that uses 17 track again. I never got my pkg they gave me a run around where my pkg was. And another that company printerval I ordered from is no good. My trouble started there by them putting 2 different addresses on pkg. They use use 17 track which is impossible to deal with.
1 September 2026
Unprompted review
They helped answering my questions by…
They helped answering my questions by providing me with seller and shipper info,which I did not have👍
1 September 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
No reliability!
Very poor as I’m still looking to locate a parcel that it claims has been delivered so would have zero trust in this tracking system It would appear that it just uploads misleading information from scam distributors for example in my case BIRKENSTOCKLIST.COM please avoid getting scammed by these companies.
20 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
No one can answer where my product is
No one can answer where my product is. Everyone is pointing the finger to someone else. I have lived at my house for 9 years. I have never had any delivery tell me my address is invalid. I order this in Aug 14,202. Customer service is lacking!
1 September 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
No help whatsoever no information on…
No help whatsoever no information on delivery
31 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
China deceptive shipping practices
Hi Dear,
Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info in one place. We are not a shipping company or your seller. Therefore, We won’t involve the delivery or selling. Our tracking information is directly synchronized with the carrier's tracking website. If the carrier does not update the tracking information, we are unable to get additional information, either.
Your package was DELIVERED based on the tracking number you provided. If you don’t have received your package, we suggest that you should contact your seller or the first/last shipping carrier China Post
for further delivery information and receipt of your package. Their official website and contact information are below, please contact them directly to solve the problem for you.
Courier Name: China Post
Call: 11183
Tel: +852 3468 5355 / +852 3468 5351
Contact Page:
(You can find the customer support in the right bottom part of their website and you can choose how you want to be assisted by them. )"
And you also can ask your seller to communicate with shipping carrier to find your package back or refund.
If the above info makes sense to you, will you please help us by giving a review on Trustpilot? I appreciated it. Please enter the link to write your review:
Hope this help you!
Thanks and have a good day!
17TRACK
Pass the buck, and.... Could not provide factual tracking information They are circumventing US. Packages ships from China to Canada then to US.
1 September 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
THEY ARE THE MOST UNTRUSTWORTHY COMPANY…
THEY ARE THE MOST UNTRUSTWORTHY COMPANY IN THE WORLD, IF YOU ORDER SOMETHING FROM OVERSEAS YOU NOT RECEIVE YOUR PACKAGE THEY GIVE YOU THE RUNAROUND MOR WEEKS AND THEN POST IT DELIVERED AND YOU WILL NOT I REPEAT WILL NOT EVER EVER EVER RECEIVED A DAMN THING BUT A EMAIL, I THINK THAT THE CHINA BASED COMPANIES THEY WORK WITH ARE A MONOPOLY TO SCREW YOU OVER, SORRIEST GROUP EVER!
31 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Where was my delivery?
I was concerned about the final status of my delivery. I reached out to 17TRACK for assistance, and although they were not directly responsible for the package, they responded very quickly and were of tremendous assistance. Thank you 17TRACK!
31 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
I have not received my order or a USA…
I have not received my order or a USA Tracking number. Or a response to any of my communication
31 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Warning
Warning! 17track is not the sender! This service is meant to look up where your package is. They work worldwide. Great site.
31 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you very much for your detailed and insightful feedback. We truly appreciate your understanding of how 17TRACK operates.
As you correctly pointed out, 17TRACK is an independent tracking platform that aggregates shipment information from many different carriers such as Cainiao, SingPost, China Post, and others. Our role is to provide users with timely and accurate tracking updates so they don’t have to guess which carrier is handling their package.
We also strive to make the tracking experience easier by offering useful features like built-in translation, helping users understand status updates often provided in Chinese by some carriers.
We understand that some users might confuse the tracking platform with sellers or couriers, but to clarify: 17TRACK does not sell, ship, or handle any packages — we only display the tracking information provided by carriers.
Thank you again for your support and trust. If you have any questions or need assistance, we’re always here to help! If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Team
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Ordered a package August 4
Ordered a package August 4, 2026, 1 month ago and after tracking for a month it finally stated, "package delivered sucessfully" Aug 29, 2026. I DID NOT RECEIVE A PACKAGE AND CAN'T CONTACT THE COURIER. WTH!!!!!!!!
30 August 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
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