Wray Group Ltd Reviews 

389
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fuel, noting that it consistently burns hot, lasts a long time, and leaves very little ash behind. Buyers also highlight the extremely fast delivery times, smooth online ordering systems, and friendly staff members who provide top-notch support. Many people additionally appreciate the significant cost savings achieved when ordering through the platform compared to local alternatives. Though some customers noted that it would have been helpful to receive advance notice of the delivery date or experienced minor challenges with pallet placement on solid ground.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping times that often range between... See more

Service

Users describe positive interactions with service, highlighting a brilliant and first-class experience from... See more

Order

Clients share positive opinions on order, highlighting an exceptionally smooth and straightforward online... See more

Product

Customers had positive experiences with product, noting that it burns for a long time and produces great... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting friendly customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more

Rated 5 out of 5 stars

Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more

Company replied

Rated 5 out of 5 stars

Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more

Rated 5 out of 5 stars

Placed the order last week, I was a bit sceptical about how much the product was and delivered to my address in Nottinghamshire. I received confirmation by text and email. And delivered on ti... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(389)

244 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery too.

1 April 2026
Rated 5 out of 5 stars

Great service and delivery all round

Great service and delivery all round. Lisa from the Wray group has been excellent and kept me updated when needed. The delivery got a tad confusing as I needed to be elsewhere but arrived as the driver was at my home. He didn't grumble that he couldnt contact with me and instead was more worried about how to get the delivery up the kerb. He skillfully moved the delivery onto my drive and couldnt have been more helpful. I didn't catch his name but think it was legend.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, spoke with Lisa through Facebook messenger and she advised me which coal suited me best, I then ordered through the website on Monday and it was delivered to Tramore Wednesday, completely wrapped on a pallet so it didn't wet. Great to burn in my open fire with back boiler and I'd highly recommend the Grade A Ovoids if anyone is wondering too

30 March 2026
Rated 5 out of 5 stars

Excellent company and product

Excellent company and product. Saved £345 by ordering through Wray compared to my local coal yard. Ordered on the Monday and coal was delivered on Wednesday. Great heat, very little ash and coal burns longer than my previous coal that I burner. Highly recommend this company.

30 March 2026
Rated 5 out of 5 stars

Delivery in 3 days even though I…

Delivery in 3 days even though I initialy ordrered from the UK advert by mistake. I burn ovoids all the time but these are exceptional in comparrison to what I have been using, also no doubt the bags are heavier!!! I know as I am the one who fills the shuttles every day, will be dealing with Wrays fuel from now on, also there is a "glitter" within the ovoid and less than half the amount of ash left behind. Highly recomended. AC.

27 March 2026
Rated 5 out of 5 stars

Order arrived on time and was actually…

Order arrived on time and was actually a day early. Communication was excellent from the company as they informed us of the delivery day and when it had been dispatched. The delivery company called 10mins before arrival and put the order where I needed it. Delivery driver was polite and pleasant.

20 March 2026
Rated 5 out of 5 stars

Superheat smokeless

Received my order on Thursday contacted in the morning by Lisa wray to say it was being delivered that day driver from cumbria logistics contacted me before he arrived and couldn't have been more helpful I have tried this product and found it very good with very little Ash I hope I will be able to purchase this again

26 March 2026
Rated 4 out of 5 stars

1 tonne Ovoids Grade A to Co Mayo

Went online 22nd March, was in touch with Lisa, price is what it says it is. Placed my order for 1 tonne Grade A ovoids. Coal arrived in Co Mayo on Tuesday 24th, just 2 days. Driver brought the pallet to where I needed it with no issues at all. This is my 2nd time dealing with The Wray Group, buying this time for next winter as prices may well go up and make it worth the trouble, both times I have had no problems.

22 March 2026
Rated 5 out of 5 stars

Great communication

Great communication.
Very professional.
Kept me informed on the progress of my order. Which was great.
Well done. Keep up the great work.

9 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look