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Wray Group Ltd Reviews 

389
•
TrustScore 5 out of 5

4.9

Solid Fuel Company
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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fuel, noting that it consistently burns hot, lasts a long time, and leaves very little ash behind. Buyers also highlight the extremely fast delivery times, smooth online ordering systems, and friendly staff members who provide top-notch support. Many people additionally appreciate the significant cost savings achieved when ordering through the platform compared to local alternatives. Though some customers noted that it would have been helpful to receive advance notice of the delivery date or experienced minor challenges with pallet placement on solid ground.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the impressive speed and... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from ordering to... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is... See more

Product

Consumers find the product to be of exceptional quality, offering great value and burning hot for a long... See more

Staff

People report positive experiences with staff, highlighting helpful and friendly customer service by phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more

Rated 5 out of 5 stars

Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more

Company replied

Rated 5 out of 5 stars

Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more

Rated 5 out of 5 stars

Placed the order last week, I was a bit sceptical about how much the product was and delivered to my address in Nottinghamshire. I received confirmation by text and email. And delivered on ti... See more

Company details

  1. Solid Fuel Company
  2. Coal Supplier
  3. Fuel Supplier

Contact info

4.9

Excellent

TrustScore 5 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(389)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super

Super, deliver to your door, driver was lovely, no long waiting time. Packed incredible.
Great experience

26 May 2026
Rated 3 out of 5 stars

Took a long time to get here

Took a long time to get here, lisa was helpfull, i think the problem was with the transport company who were telling porkys, as when the driver del i asked if there had been problems, he said no motorway issues and had just loaded 2 hours before del to me, so i had been told 3 different storys up to this point.

7 May 2026

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