Windsurf Reviews 

1 question ate up to 20% weekly usage on 200$ plan, when I complainted on reddit, mod removed the post

Changed pricing model to an impossible structure overnight.

I've been using windsurf for years.. subscribed to their pro plan and always thought their credit system is totally reasonable. Today after about 3 weeks of non usage I start a task, and after ONE SINGLE TASK of maybe 5-10 minutes, I get a message that my daily quota has been exchausted. Then logging into my account I see that my weekly quota is at 50%. This means that overnight, with no communication - they have cut roughly 95% of users' usage capacity under a certain pricing point, and not only that - THEY DO NOT EXPOSE WHAT THE QUOTAS ARE. I am in the tech industry for roughly 20 years, I have never seen anything even close to this level of greed, the product has been literally destroyed overnight.

In my experience, Windsurf does not provide effective human support for billing-related issues.

I contacted their support multiple times regarding a subscription and billing issue, but only received automated replies. There was no meaningful human response, no clear escalation path, and no real resolution.

I also tried reaching out through community channels, but billing-related questions appear to receive little to no response.

What concerns me the most is that even my payment provider tried to contact the merchant regarding the issue, but received no response. For a company that takes recurring subscription payments, this is unacceptable.

A paid subscription product must have a working human billing support channel. Users should not be left with only bots when something goes wrong.

I strongly recommend users be cautious, check their auto-renewal settings, and avoid keeping payment methods attached unless Windsurf improves its billing support.

Windsurf looked promising at first, but the real experience is frustrating. The paid models randomly stop while working in the terminal, completely breaking the workflow. And the worst part? If you switch to their free models like SWE-1.6 Slow, even the simplest task feels painfully slow; something that should take minutes ends up taking hours or even days.

As a developer, flow matters. Constant interruptions, unfinished terminal tasks, rate limits, and extremely slow responses make the whole experience unbearable. It feels less like an AI coding assistant and more like fighting against your own tools.

Honestly, this has been one of the most disappointing developer experiences I’ve had. I gave it multiple chances, but the instability and terrible performance completely killed my trust in the platform. After this experience, I genuinely don’t see myself using Windsurf again.

Everything was fine until I started having issues with my credits balance while not being able to add more (paid). It's completely impossible to contact their support. They do not even have a bot to talk to. No one can help you. I wans't even able to downgrade my account, so I had to DELETE my account since that's the only option they gave you and they don't even ask you why you wish to delete it. They simply don't care at all about their customers. AT ALL.

Greedy morons, they changed the pricing overnight and pushed us away from WindSurf.

The rules at this company change on the fly. I had just started getting used to the coding process at Windsurf when, overnight, the rules of the game regarding model usage changed—literally on the fly. Yesterday a certain model was still available, and today it’s not... I was planning to switch to the Pro Plan later, once I got the hang of things and tested out various AI models... I never even got to use the trial. This is pretty shady behavior, and from a business ethics standpoint, it’s dishonest to change the rules of the game so frequently and abruptly. I still haven’t received a response to my support request or to the company’s email, even though it’s been two weeks... That’s sad. In short—disappointing.

Cancelled subscription a month prior but they just continued to take money.

I’ve been a regular user and actually enjoyed the platform, but my recent experience has been extremely frustrating. I upgraded to the Pro version and the payment was processed immediately, yet my account is still showing as a "Free" user.

There is no automated "refund" option available on the dashboard, and I have reached out to their support team 5 days ago with no response at all. It feels like my money has been taken with zero service provided in return.

If you're looking for reliability, I’d suggest looking into more professional platforms that actually value their customers. Disappointing.

They changed my plan without any notification. The new plan is a complete scam! I cancelled my subscription, but support doesn't respond to any of my emails.

too expensive scam price.

It works..and then it doesnt, stay away ,dont even think about it..two days spend on coding ,everything was great.Saved copies under different name in a different folder- ruined everything at the end of the second day. Those saved copies- they were rewriten as well in to not working code ..could not recover or fix the erorrs..time waisted.I nearly smashed my PC..Spend another 3 hours trying to recover code-no luck,only more erorrs.Google AI in the browser fixed all issues in 20 minutes. Is that normal? I dont think so..beware

This is by far the best vibe coding tool I have ever come across. It's revolutionary.

Horrible, I keep getting charged for something I cannot cancel ( thank god I don't have the funds for it ), support team is dead, I cannot get a response from them for days, everything is automated, 0 humans, the discord server is dead, they cannot help you with anything

BYOK doesn't work, waste of time

I upgraded to Pro and I can't cancel and support hasn't replied. Don't pay for pro.

Worst place ever, upgraded to pro and got carged but my account still says free tier and no answer from support

The new pricing is ridiculous. I don't recommend any dev use this tool. I burned $10 on a single simple Opus 4.6 prompt.

The new pricing changes are terrible. After going through my weekly limit, I made the mistake of buying extra usage for $5. Somehow claude opus 4.6 went through the whole $5 after one prompt asking for very minor changes to 3 files, and it didn't even finish the prompt before asking me for more money, saying I was out of usage again. I opened a ticket but I have recieved 0 reply.

Its honestly sad considering how good windsurf was before the pricing changes. I'm sad moving away from windsurf since I enjoyed using it so much before these changes.

Made changes without listening to the users. Greed kills in short.

Long-time user here: these new Windsurf pricing changes are awful.

The product is now more expensive, less predictable, and much harder to justify. Loyal users are being punished, not rewarded.

At this point, some alternatives are cheaper and perform better — and in some cases even hiring a dev team feels more rational than paying for Windsurf.

This was a terrible decision, and you should rethink it before you permanently damage user trust.