Wickey GmbH & Co. KG Reviews 

Great playground for our little one. Wickey customer service was always reliable and quick to respond.

We have finally finished assembling our Disney’s Vaiana First Journey toddler climbing frame by Wickey, and after seeing the finished product, we are even more shocked by the quality.

We bought this particular model for our 1.5-year-old daughter. Considering the price and the way Wickey advertises its products, we expected something of much higher quality.

The wood arrived wet, but that is not even the biggest problem. During assembly, several pieces started splitting and cracking. The wood is rough, the edges are sharp and poorly finished, and there are many places where a small child could easily get splinters. For a product specifically designed for toddlers, we find this completely unacceptable.

We were also shocked by the plastic-coated fabric supplied with the playground. You have to cut the individual pieces yourself, including functional parts of the climbing frame.

The worst example is the climbing section underneath the bridge. The material is stretched across the structure and needs openings where the child can put their feet to climb. Wickey expects the customer to cut these openings themselves. Apart from the amount of DIY work required after paying so much for a playground, this also means that if the cuts are not made perfectly, the material can start tearing around them once the child begins climbing on it.

There is another problem with this material: it becomes extremely hot in direct sunlight. The play table is also supposed to be covered with it, but we decided not to install that part because after sitting in the sun the surface became so hot that we could barely touch it with a hand. We simply do not consider such a surface safe for a 1.5-year-old child.

In the end, for a very substantial price, what you essentially receive is cheap, wet, roughly and sometimes inaccurately cut wood, inexpensive plastic-coated fabric that you have to cut yourself, an instruction manual, and the screws and bolts.

The amount of additional work required is astonishing. You have to drill most of the holes yourself, cut the fabric pieces yourself, finish parts of the construction yourself, and at the same time deal with wood that splits during assembly and has rough, sharp edges.

When my husband started assembling it, I actually suggested that we return the whole thing. Unfortunately, by that stage it was probably already too late.

Looking at the finished playground now, I genuinely think it would have been easier to go to a hardware store, buy high-quality wood, find or create a construction plan and build the entire playground ourselves. It would probably have been considerably cheaper, better finished, safer and more durable.

Wickey has invested heavily in making these playgrounds look attractive in advertising. I wish the same attention had been invested in the actual quality of the materials and the finished product.

For the amount of money we paid, the quality is extremely disappointing. Most importantly, for a product specifically marketed for toddlers, the rough and splitting wood, sharp edges and surfaces that become extremely hot in the sun raise serious safety concerns for us.

We deeply regret purchasing Disney’s Vaiana First Journey and would not recommend it.

Never order anything from Wickey! Communication is terrible and extremely unclear. I was notified three times that the play equipment was on its way... They string you along for months, only to suddenly deliver the news you’ve been dreading: the play equipment won't be delivered after all. Three very disappointed children at home...

Long wait for delivery, only to get a damaged product with poor quality and missing parts. I had to wait over 5 weeks for the product to get delivered. Finally, when I received the product and unpacked it before mounting, I noticed that the edges of multiple wooden beams were broken or chipped off, leaving sharp surfaces which can easily hurt children while playing. Several screws were also missing in the box. I used screws from my own inventory to build this set. Furthermore, there was green fungus on many wooden parts, indicating that the set was probably packed and stored in moisture for a long period. So I don't understand why they took so long to ship. I won't recommend the products from Wickey.

Super price and quality just what we asked for. Fast delivery too.

There was a wide range of products to select from.

I would strongly advise anyone considering ordering from Wickey to think carefully.

My order arrived incomplete. Over 200 wooden components, the slide, and all screws and fixings were missing, making it impossible to assemble the product.

I contacted Wickey immediately and sent multiple emails, photographs and detailed lists of the missing parts. I was repeatedly assured that the missing items would be delivered on another pallet, but this did not happen.

I also incurred an additional £200 assembly cost because an installer attended only to find that the essential parts required to build the product had not been supplied.

After giving Wickey numerous opportunities to resolve the matter over several weeks, I was left with no option but to initiate a chargeback through my bank.

I can only comment on my own experience, but it has involved incomplete deliveries, poor communication, repeated broken promises and an unacceptable level of customer service.

Disney Climbing Frame:

Our daughter really loves the Stitch themed Climbing Frame

Stay away! We ordered our swing set in mid March and still have not received the item. Support is non existant. Emails with an auto reply and never gets followed up. By phone, they just hang up on you. Horrible company with no care for their customers.

Update 3 months after order placed:
After a lot of back and forth, Wickey agreed to cancel the order and send the money back. This was however not without multiple times trying to call and contact them through email.

Still would not recommend.

Magic swings shows good quality.
But its hard work to drill all needed.
Better company prepares everything.

Perfect handling of order and delivery in time

We placed an order in early April and paid for the product in full. Our delivery window was late May. I heard nothing, contacted customer services who said we hadn't paid even though we have and a 4 figure sum is gone from our bank account. I emailed customer services the evidence and I'm still waiting for a reply 4 days later. Shocking service. Avoid this company at all costs

Extremely disappointing experience from start to finish.

I ordered a climbing frame from this company and upon delivery discovered that approximately 55 pieces were missing, along with 2 damaged parts. I contacted the company immediately on 11 May 2026 and provided photos of the damaged items as requested.

The main issue was always the huge number of missing parts, which made the climbing frame impossible to build properly. Despite this, the company’s customer service has been incredibly poor throughout the entire process.

Communication from me has been DAILY since 11 May, yet after 11 days there was still no proper resolution. Responses were slow, unclear, inconsistent, and often ignored key points I had already explained multiple times. I repeatedly informed them about the missing pieces and repeatedly asked for clarification on what information they required from me.

Only after numerous emails did they eventually state they could not process a replacement because I had not provided a full list of all items received — something that had never been clearly communicated from the start despite me continuously asking for updated instructions.

The most frustrating part is the amount of time wasted chasing them for answers while receiving conflicting information. Instead of resolving the issue quickly, it felt like constant delays and avoidance.

After nearly two weeks of failed communication and no proper resolution, I requested a partial refund instead, as around 30% of the order was missing.

I have now escalated the matter through the UK International Consumer Centre and opened a formal consumer complaint regarding the handling of this case.

Looking at other recent reviews, it appears this is not an isolated incident. Based on my experience, I would strongly advise anyone ordering from this company to proceed with caution. I would also avoid their sister company, Fat Moose, as my confidence in the wider group’s customer service and fulfilment processes is now extremely low.

What a joke this company, ordered a large set , waited for 4 weeks to receive the incorrect delivery ( wrong timber and slides) ever since than for more than 10 days no communication at al. At the end i have locally supplied the correct timber for an additional cost to get the set up. Poor delivery poor customer service and poor quality controle

Very disappointing experience with Wickey.

The order arrived with a significant delay and without any proper communication from the seller. The carrier showed up without prior notice on a Saturday morning at 7:30 AM, which is already unacceptable.

The main issue was the condition of the delivery: the package was heavily damaged, several parts were missing (including the child seat), and the product did not match the original order.

As a result, we had no choice but to refuse the delivery.

Based on this experience, I strongly advise against this company. There is a clear lack of professionalism in terms of logistics, communication, and product quality.

Avoid.

The order has only been partially delivered; all the wood parts and connectors are missing. I tried to contact customer service by phone, but the automated system eventually closed the communication. I am very disappointed.

After 4 weeks still waiting for the shipment to arrive. Called the service hotline multiple times but after not being processed for 10 minutes they just hang up on you.

Extremely late on delivery, when it did arrive half of it is missing, we ordered on the 8th March it’s now 24th April still waiting for parts to be able to even start the build. Appalling customer service no way to contact with anyone only people who don’t do anything to make the delivery or search for missing parts easier they say they’ll be on contact but never are. Very expensive to not have anything to show for it. We paid around 2600€ for a large park and can’t even build it because nothing has arrived. The parts that did arrive were loose on a broken pallet they didn’t fit on the pallet either. Just Appalling service all round. Missing all the screws and wood from the second book of instructions. Half the wood and half the screws from the first book of instructions and all the extras. A disgrace. It’s embarrassing. But the people at wickeys really don’t seem bothered about the ‘service’ or ‘lack of service’ they provide.

Awful experience. I ordered with a set delivery date but Wickey have since changed the date. Messages go unanswered and when you call you sit on hold for 10 minutes before they cut off the phone. Unreliable and dishonest.

UPDATE - The item arrived almost three weeks after it was due. Instructions followed in allowing the wood to dry out - I have discovered the wood is cheap and awful quality, with many pieces sent with large splits. Very poor quality from a very poor company.

basic stuff for a hell of a price, slow and no infos on delivery and absolutely no pre-mounting: you'll get a bunch of pieces of wood and a bag of screws and you have to measure and drill every single hole

Stay away from this company! The bad experience already started with the delivery. They handed it over to the delivery company who delivered it almost 2 weeks later. The company clearly states that immediately after arrival you need to unwrap it. I am pretty sure that at the delivery company it was exposed to rain, because when it arrived, it was moldy and deteriorating. I sent a message to Wickey and they never got back to me. This is extremely infuriating. We spent a lot of money on a playground that is already falling apart. We have had it for a little over a month. For this price I expect more.