We Are Knitters Reviews 

1,611
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 370 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, mentioning that the yarn and knitting kits are wonderfully soft, luxurious, and an absolute joy to work with. People also genuinely appreciate the incredibly fast, friendly, and helpful support provided by the team whenever they have questions or need assistance. However, some reviewers were not happy with unexpected delivery delays, long order processing times, and difficulties tracking their packages on the website. A few other people also noted receiving incorrect items or experiencing slow communication from support when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the yarn is gorgeous, soft, and luxurious to... See more

Quality

People report positive experiences with quality, highlighting that the materials feel luxurious and look just... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast, helpful, and professional... See more

Order

Consumers find order experiences to be mixed, with some reporting fast shipping and satisfaction with yarns... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers report exceptionally quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 skeins then realized a week and a half later once I started my project that I needed 2 more and they were out of stock. Tried to contact them about when they might have more in stock but nev... See more

Company replied

Rated 4 out of 5 stars

I order the Tupelo Kit on the train back from a holiday in India, so it would arrive once I'd finished emptying my case. Sadly DHL didn't deliver it and eventually rang and told me I had given the a... See more

Company replied

Rated 4 out of 5 stars

When I ordered my Beautiful sweater I failed to see color options. I wanted white yarn but it’s been out of stock for several months. I obviously missed the other color choices and did not understan... See more

Company replied

Rated 4 out of 5 stars

I love the wool but am disappointed that some yarn, like the mohair has very limited colours. I keep checking to see if that status has changed but it has not. There is a shawl, your pattern, that I w... See more

Company replied


Company details

  1. Art Handcraft
  2. Fashion Accessories Store

About We Are Knitters

Written by the company

About us

yarnicorn

WAK is more than a brand, it's a family! Did you know that we are more than 1 million makers? Since 2011, we have grown a passionate community of craft lovers. With the help of social media, we've been able to teach people from all over the world how to knit and crochet. Our kits, yarns and tutorials have accompanied them in their journey from newbies to pro makers.

Do you want to learn to knit but don't know where to start? This is the perfect place. Here you will find a lot of knitting and crochet kits for beginners with easy and basic stitches. The kit is all ready: skeins, needles and pattern. We also prepared a lot of video tutorials on our website to show you how to get started easily from home.

What are you waiting for? Join us!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,611)

520 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 3 digital patterns

I ordered 3 digital patterns, they took the amount from my account, but I never received the patterns.
Don't make the same mistake I did!!!

7 September 2026
Unprompted review
We Are Knitters logo

Reply from We Are Knitters

Unfortunately, we can't identify you with this review to help you...
Please use this link: https://learn.weareknitters.com/en/order-lookup and use the same email address used to place the order.
If this does not work, please email our Customer Service info@weareknitters.com your order confirmation number so we can help.
You can also try to retrieve your pattern using this link:

Rated 5 out of 5 stars

Great kit

Great kit! Haven’t started it yet but looks like it has everything I need and more! Came in a fantastic package and quickly!!
Would recommend!!

25 August 2026
We Are Knitters logo

Reply from We Are Knitters

Excellent!

Rated 1 out of 5 stars

Picture looks pretty but yarn quality is not great.

I am an experienced knitter and discovered We Are Knitters through Instagram. They advertised a kit for the Rainbow Sweater that caught my eye and I decided to give it a try. The pattern and videos were excellent. HOWEVER, that's where my praise for this company stops. The website advertised two different kits using the same picture. I should have read the two different ones more closely because one was 50/50 acrylic wool blend and the other more expensive one was 100% wool. I purchased the 50/50 kit. After completing the project, I cold water blocked it and the colors ran and turned my white yarn pink. No pre-washing advisories were provided with the pattern. It also didn't feel very good after being wet - I could definitely tell there was acrylic in the yarn.

I reached out to the company who promptly responded and asked for pictures which I provided. They told me the sweater still looked good and gave me some suggestions for trying to removed the color from the white yarn. None of the suggestions worked. They offered me a $35 GC or a $25 credit to my credit card but would not replace the skeins with an explanation that everyone blocks differently - which essentially places the problem back with me (the customer). I've worked with a lot of hand dyed yarn and never had this happen to me.

I wrote a review directly through the company site and gave it one star. They acknowledged receipt of the review and thanked me for my feedback so that they could improve. The review was never published. It's been a week and other reviews written at the same time have been posted. Buyer beware. I will use my credit for accessories and will not be purchasing another kit from them.

13 August 2026
Unprompted review
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Reply from We Are Knitters

Hello Debbie, we thank you again for your feedback, we apologize for the inconvenience and we understand you point of view, we are surely reviewing the case with the rest of the team and see if there's anything we can do to make it up to you, thanks again for choosing us!

Rated 5 out of 5 stars

I just received my order and I am pleased

I just received my order and I am pleased with the yarns. The yarn is a little bit pricey but the company offered a discount which helped. The yarn is cotton but has a clean finish which will make the stitches look good.

3 August 2026
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Reply from We Are Knitters

Thank you!

Rated 3 out of 5 stars

I did a gauge swatch for the Venice Tee…

I did a gauge swatch for the Venice Tee but the knitting looked too loose even though the gauge was correct. It was going to turn out to be a very baggy tee. I went down a needle size and the gauge is a bit smaller for both rows and stitches as would be expected but it looks so much better and more like the photos. It is easy enough to adjust for size. I’m just a little concerned that I now may not have enough yarn.🧶

27 July 2026
We Are Knitters logo

Reply from We Are Knitters

Hi Patricia, Venice Tee is a summer project, it's supposed to be light and fresh. Reducing your needles size may end with a different drape.
This is also increasing your yarn usage, so yes, you might have to purchase additional skeins.

Rated 5 out of 5 stars

First class customer service

I have been a customer for many years and love their kits. The option to include knitting needles/crochet hook reduces my panic in scrabbling around to find one.
When I made my recent order (WIP project bag) I had cause to contact customer service. Vincent helped enormously, keeping me updated and responding quickly to my emails providing a resolution.
I have no hesitation in recommending We Are Knitters, I will definitely be using them again.

10 June 2026
Unprompted review
We Are Knitters logo

Reply from We Are Knitters

Thank you so much!
We will make sure to let know Vincent of your kind words.

Rated 5 out of 5 stars

My email inquiry was answered very…helpful

My email inquiry was answered very quickly and I appreciate that. I was going to return the yarn as it was not the weight that I originally thought as I had purchased some couple of months earlier in same color not realizing when I reordered it was a thicker yarn. They were ready to refund me but I decided to keep it and make another project and will order the correct weight when it comes in at the end of the month.

11 July 2026
Unprompted review
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Reply from We Are Knitters

Thank you for your feedback! We have no doubts you'll make great things with this yarn <3

Rated 5 out of 5 stars

Great customer service & products!

I have been buying from WAK for a couple of years now, and it’s never been a disappointment. Love the yarns, and the patterns are very friendly user. Must also compliment the customer service. Recently had a question and the response was almost immediately and helped me with my concern. I highly recommend WAK! Thank you!

18 June 2026
Unprompted review
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Reply from We Are Knitters

Thank you!

Rated 5 out of 5 stars

kit for a baby blanket question…

I wanted to order a kit for a baby blanket. I needed help with something and my question was answered extremely fast . They also had an amazing tutorial.
Everything was explained. Great company! Excellent customer service.

30 June 2026
Unprompted review
We Are Knitters logo

Reply from We Are Knitters

Perfect, thank you!

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