Peaches Boutique Reviews 

7,786
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store team is extremely helpful, patient, and welcoming, making every dress fitting session comfortable and truly special. Shoppers are also thrilled with the impressive variety of formal gowns available in store and praise the fast, reliable shipping services. However, some reviewers were not happy with the staff, noting that certain consultants could feel a bit overwhelming, less present, or distracted during busy appointments. A few consumers also experienced minor issues regarding product condition upon arrival or felt that specific items did not entirely match their initial expectations.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous selection and high quality of the dresses.... See more

Staff

Users describe positive interactions with staff, noting that the team is incredibly sweet, attentive, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping and timely... See more

User experience

Clients share positive opinions on user experience, highlighting how staff members are kind, welcoming, and... See more

Quality

Reviewers express strong satisfaction and appreciation regarding product quality, often describing gowns as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made sure to do our homework on the store, its process and its policies before making the trip. The owner and her staff were very personable and helpful as my daughter and her best friend tried on... See more

Company replied

Rated 5 out of 5 stars

We always have such a GREAT experience at Peaches!!! Cynthia was so amazing with helping my daughter find her perfect Senior hoco dress!!!! We will be back in January to shop for prom!!!

Company replied

Rated 5 out of 5 stars

I am a few months late because I ordered my daughter's prom dress in April, but I could not have been happier about the process. The dress was unique, it was the last one on clearance, and it just hap... See more

Company replied

Rated 5 out of 5 stars

My experience was great because as soon as I walked in, there was a man at the counter that helped me out right away. I knew what I was looking for before walking in the store because I was online loo... See more

Company replied



Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Dress Store
  4. Fashion Accessories Store

Written by the company

Peaches Boutique has been in Chicago for over 35 years helping people find their dream dress. We offer tons of Prom dresses that will fit your price range needs. We carry over 20,000 dresses during our peak season and feature reputable designers such as Sherri Hill, Mori Lee, Jovani and Ellie Wilde. We not only carry prom dresses but we also carry dresses that will be perfect for your Quinceanera, Sweet 16, Bat Mitzvah, Winter Formal, Homecoming, Wedding guest and many more. We have a 20,000-square-foot store that stocks over 20,000 dresses. That's right, you will not find anyone else out there that carries that much stock, especially an online retailer. We register all the dresses sold at Peaches and maintain our motto of not selling the same dress in the same color to the same event. We have nearly every prom dress in every size and color from every prominent dress designer. This is extremely important in the prom industry because it has such a short selling season. If you are in a pinch in March or April looking for the hottest-selling style, Peaches will have that gown for you because we order a huge quantity to begin with. No one wants to take a chance on ordering a dress and waiting 10 weeks to receive it! Most girls want to try their dress on and be able to take it home that same day to show off to their family and friends. At Peaches, that is exactly what you can do! Peaches is unique in that we dedicate 90% of our floor space to prom dresses. Many online stores only stock one-size samples and do not even have a brick-and-mortar, not PEACHES. We like to think of ourselves as a tremendous retail store that warehouses all styles, sizes, and colors. Whatever your event may be: Quinceneara, Sweet Sixteen, Pageant, Prom, Homecoming, Engagement, Wedding, and any other event, Peaches will have the dress of your dreams! While shopping for your perfect dress, our Peaches staff is fully trained to provide the best customer service imaginable. Our staff is fluent in Spanish and they will pamper you like a princess and make you look perfect from head to toe. At Peaches, the staff understands what styles are the most figure-flattering for your body. We carry gorgeous gowns in every size imaginable, from sizes 0-30 IN STOCK! Whether you are searching for a curve-hugging mermaid dress, an elegant A-line style, or a Cinderella-style ball gown, we'll find the perfect dress for you! We carry stunning shoes and every accessory imaginable (earrings, necklace sets, bracelets, tiaras, headbands, and much more!). We also provide alterations. The same day you purchase your dress, you can get pinned for alterations and not have to worry about finding a seamstress that you do not know and trust. Peaches knows how important prom night is for you and that is why we strive to maintain our motto of never selling the same dress in the same color to the same event.Check out our website to see the latest styles in dresses we have to offer. Thank you for choosing Peaches Boutique! #peachesboutique #prom #promdresses

Biggest Selection and Customer Service

Written by the company

We promise a once in a life time dress shopping experience
We are committed to finding you your dream dress for any event.

Satisifaction Guarantee!

Easy Returns

Not happy with your order? We offer easy returns and exchanges!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(7,786)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Homecoming with No Roof!

My mom and I came in looking for Homecoming dress and I found one based on my inspiration picture in less than an hour. Carolyn helped me come up with great options for this last minute purchase. My school's roof was damaged in the recent tornados and I wasn't sure if we would have a Homecoming Dance because our gym was ruined and has to be completely remodeled. This is my senior year, so I was devastated. However the school worked it out for us to have our dance at another school and things are starting to look better despite the circumstances! Thanks Peaches for another glimmer of hope with 2 weeks to go!

30 August 2026
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Reply from Peaches Boutique

So happy for you! Thank you for taking the time to share your experience. We appreciate your business.

Rated 5 out of 5 stars

The best workers!!

The workers were so great and helpful! They made the whole experience easy and fun! I would recommend Peaches to anyone looking for a dress. Peaches has a great environment and an even greater sense of community. All the workers truly cared about helping me find my dress and made accommodations for me when needed. Thank you Peaches, I will be back for prom season!

26 August 2026
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Reply from Peaches Boutique

Thank you for sharing your experience. We appreciate your business.

Rated 5 out of 5 stars

We always have such a GREAT experience…

We always have such a GREAT experience at Peaches!!! Cynthia was so amazing with helping my daughter find her perfect Senior hoco dress!!!! We will be back in January to shop for prom!!!

21 August 2026
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Reply from Peaches Boutique

Wonderful to hear. We appreciate your business.

Rated 3 out of 5 stars

Disappointed In The Options

I thought there would be more options. We went in looking for a specific color (coral) and they didnt have any dress in that color. They advertise "Over 30k dresses in stock from all hottest designers" but we had to special order (additional charge) my daughter's dress because they didn't have it in stock. The girl that helped my daughter try on dresses was great though!

22 August 2026
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Reply from Peaches Boutique

Thank you for taking the time to share your experience. We appreciate your business.

Rated 2 out of 5 stars

Inconsistent policies

We bought a beautiful dress from Peaches for my daughter's freshman year homecoming dance. However, they have signs all over the entire store stating that there is a no phone, no pictures policy and even having your phone out in the try-on area will result in the staff asking you to forfeit your dressing room. My daughter and I had no issue respecting this policy nor did any of the other mom/daughters in the try-on rooms on the morning we went dress shopping 8/8. Before my daughter found her dress, another mother and daughter arrived at the try-on rooms (by this time it was early afternoon), and the mother started taking multiple pictures of her daughter when she came out of the dressing room in front of the mirrors. I watched the employee assisting my daughter on her dress hunt, as well as a couple other employees, directly look at the woman with her phone taking pictures of her daughter. They said nothing. The mother and daughter continued their dress hunt, and they were not asked to leave nor even warned about the no phone policy. If there is a strict no photos, no phones policy, the staff should uphold the policy. Letting this phone violation slide makes me think the policy is either not that serious and I could have taken pictures of my daughter the entire four hours we spent dress hunting or it seems that Peaches bends the rules for certain customers of their choosing. Either way, it did not leave me with a lasting good impression of the dress shop or staff. Next year we will most likely shop elsewhere.

8 August 2026
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Reply from Peaches Boutique

We apologize. The no cell phone rule is for everyone and we do our best to enforce that. We appreciate your business.

Rated 5 out of 5 stars

Had the best girl helping us

Had the best girl helping us! Definitely recommend

15 August 2026
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Reply from Peaches Boutique

We love to hear that you had a great experience! Thank you for your 5-star review.

Rated 5 out of 5 stars

I am a few months late because I…

I am a few months late because I ordered my daughter's prom dress in April, but I could not have been happier about the process. The dress was unique, it was the last one on clearance, and it just happened to be her size. I called the store to verify if what I was seeing online was accurate, and the rep confirmed it. She was very nice and informative, so I ordered the dress online and received it to my out of state address within 5 business days in perfect condition. The senior prom was in May, and my daughter looked absolutely stunning. Thank you so much Peaches. It was definitely worth the purchase.

14 April 2026
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Reply from Peaches Boutique

Thank you so much for your review!

Rated 5 out of 5 stars

Top-notch boutique

Top-notch boutique! Excellent customer service. The staff very attentive. I have shopped this store for years, never disappointed. Thank you Jill!

6 August 2026
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Reply from Peaches Boutique

We appreciate your feedback and your business.

Rated 5 out of 5 stars

great help

great help, people were kind, they mastered their system

3 August 2026
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Reply from Peaches Boutique

We really appreciate you taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Nice service

Nice service
Even though the fitting room is disappointing

2 August 2026
Unprompted review
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Reply from Peaches Boutique

Thanks for your 5-star review! We sincerely appreciate your feedback.

Rated 5 out of 5 stars

Best store ever!

The staff was so nice and helpful and my dress is gorgeous!

2 August 2026
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Reply from Peaches Boutique

We love to hear this. Thank you for your 5-star review!

Rated 5 out of 5 stars

I had an amazing first experience

I had an amazing first experience, everyone was so kind and welcoming!! Jessalyn made me feel like I was a princess and was so patient and supportive! I’m sure we’ll be back for prom!! Thank you to all the ladies at Peaches!! 🍑 🩷 Harper

31 July 2026
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Reply from Peaches Boutique

Thank you for taking the time to let us know. We appreciate your business.

Rated 5 out of 5 stars

Do your homework! It makes things easier!

We made sure to do our homework on the store, its process and its policies before making the trip. The owner and her staff were very personable and helpful as my daughter and her best friend tried on dresses. They were as accommodating as possible while also adhering to their policies regarding time. When they heard we were in town from out of state, they immediately engaged with us on our trip and places we were visiting. We had a wonderful experience and would recommend them. We’re considering another trip next year - Senior year!

16 January 2026
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Reply from Peaches Boutique

Fabulous to hear. Thank you for taking the time to let us know. We appreciate your business and your feedback.

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