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Welkom bij Watery.nl! ALLES VOOR WATERSPORT Zwemkleding Zwemuitrusting Snorkelen Open water ❤ Klantenservice 08:00-22:00 ❤ Snelle levering ❤ +300.000 tevreden klanten
Belgium
4.1
44 reviews
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Replied to 66% of negative reviews
Typically replies within 1 week
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Speedy delivery of my order and efficient handling of exchange of one item. I definitely recommend
Reply from Watery.be
Hi habratka,
Thank you for your super review! 🙌 We're so happy to hear about your speedy delivery and that you recommend us! 😊
Best swimming regards,
Emil / Watery 💙
I do not recommend it!!!!I received and incomplete package, smelling of urine, and damaged. I made a return on June 4, 2026. They don't know where the package is, and it's been almost 6 weeks . They don't want to take responsibility and refund my 279 eur. Bestelling BE102077!!!!
Since I don't have received any answer to my latest update, I will remind it again.
I have purchased a Speedo Fastskin bathsuit, paying 327 euros for it. We received it broken.
We have been three weeks waiting for a replacement and we are receiving contradictory messages from the customer service. My order number is BE102263. I need the bathsuit as soon as possible since my daughter is participating in the Belgian nationals.
I updated my experience from 5 to 1 stars because the sauna started overheating and the cables melted. The room filled with burnt plastic.
Since then it's been misery to deal with customer service. The phone number they provide does not work. Their bot is frustrating and their emails don't answer my question. I've also noticed zero concern on their part that the promised "low water" and "overheating" protection doesn't work. So you can ignore the review below. I ordered another one from the plunge while trying to get the return sorted.
The product works great! I have gotten it up to 45°C in half an hour. It might be nice to have an additional insulating cover because steam does leak out here and there. I keep my window open to not get damage from the steam so it is colder in the room as well. In summer, I expect this will not be an issue.
But I've been using it most days and it holds up. My sinusses and skin are happy and it is helping me relax.
The delivery was also good although I didn't like that it promised a one day delivery while it took longer. I don't mind waiting a little bit but it would have been nice to know that from the start because I looked forward to getting it very much.
Reply from Watery.be
Hi Evelien,
Thank you so much for your detailed review and for sharing your experience with us!
It is absolutely fantastic to hear that you've managed to get the temperature up to 45°C so quickly and that it’s already making such a positive difference for your sinuses and skin. That's exactly the kind of relaxing experience we aim to provide! 🌊 We also really appreciate your constructive feedback regarding the steam and the insulating cover, as well as your note about the delivery time. We always strive to be as fast and precise as possible, so your input helps us get even better. 🙌 It is so great to hear that you’re using it almost every day and that it’s helping you unwind. 😊
We hope you continue to have many wonderful and relaxing moments with your new gear!
Best swimming greetings,
Emil / Watery 💙
I have been waiting for my order for a week now. I have already sent multiple emails and tried contacting you by phone, but no action has been taken.
Reply from Watery.be
Hi Sam,
Thank you for your review!
We are very sorry to hear about your experience and fully understand your frustration regarding the waiting time for your order and the difficulties reaching us. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused.
We can see that you have already been in contact with our customer service team and that a solution has been found in your case. We truly hope that this resolution has been satisfactory for you and that everything is now in order.
Thank you for your patience throughout the process, and for taking the time to share your feedback.
Best swimming regards 🌊
Katrine / Watery.be
Slow delivery. It's been on status "Shipment has been added to transfer" for more than one week now. The delivery lead time is excessive and hardly communicated at time of order. I'm not even sure whether it will be delivered.
Reply from Watery.be
Hi Kristof,
Thank you for your review.
We are truly sorry to hear about your experience with the delivery - this is certainly not the experience we want to provide our customers.
I have contacted you via email to investigate the matter further and assist you. We would very much like to find a solution and provide you with a clear update on your delivery as soon as possible.
Thank you for your patience - we look forward to resolving this for you.
Best swimming regards 🌊
Katrine / Watery.be
Reply from Watery.be
Hello Romina 😊
Thank you so much for your review! We’re really happy to hear that the delivery was on time and that you experienced good attention from us 💙🏊♀️
That’s exactly the level of service we aim to provide every time.
Best swimming regards🏊♀️
Emil / Watery.be
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