GCX Reviews 

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What an absolute gem of a business :(

I have been a member for almost 10 years now as I signed up back when the site was Raise and not GCX. Now, I cannot even login to my account as I get a message upon login stating that my account has been deactivated. Of course, the chatbot does not work and doesn't send out any emails like they say they will. I would like for my account to be reactivated as soon as is possible.

I lost hundreds of dollars worth of cards on 10/16/26. Do not touch this app til AI gives an all clear that the servers are working. Even then it’s going to be dangerous because GCX Raise did NOT give any warning they were doing work on the site. It’s been down 48 hours and complaints are still coming in.

DO NOT UNINSTALL OR REINSTALL the app. Do not. Or you’ll lost any manually added cards. I am done with GCX. DONE.

Several years ago, I used Raise frequently; they offered good discounts and good customer service. Then, cards began to fail; the balances were drained after I bought them. Then, the company was taken over by RetailMeNot and service REALLY got bad. You can't reach a human, can't get them to honor guarantees, and (most recently) can't even log in because their 2FA texts are blocked by major cell phone carriers. Give them a miss. Competitors are far better.

Their AI response emails can't resolve problems. I documented that the Apple gift card purchased from them did not work, and I keep getting AI slop responses. I was an early Raise user, but after the rebrand to GCX, they have no humans to solve your issue. It has been 2 weeks. Avoid

I sold a gift card on GCX and have money in my account that I withdrew to my bank. I have not gotten my ACH withdrawal from my GCX account after 8 business days. After multiple times trying to connect with an agent using the chatbot to resolve this issue, I've never received a response after many days.

Terrible experience. I tried to order gift cards for Best Buy, they took all my personal information, then immediately cancelled the order. They then said to talk to their help chatbot on their page, which kept telling me to talk to their chatbot (I am already?). Totally amateur operation. AVOID

the company closed my account due to high return gift cards. its been half year since they claim to release my money and it pushes further up longer time period. i need the answer from my email and now lost communication.

I've been using them since 2018, usually with good results. Tonight I bought a $50 Doordash gift card, tried to use it immediately and it came up as already having been redeemed. Now they refuse to refund without written confirmation from Doordash that I didn't redeem this card which is impossible to get. Their money-back guarantee means nothing and they are openly committing fraud.

I used this company to purchase $400 worth of NEWELY issued gift cards(not a resale from a former owner )at a discount of $375 from another company. The other company received the order and issued the brand new gift cards then a few days later GCX charged back the order from that company which caused the other company to disable the gift cards they issued and mark GCX transaction as fraud. This all happened on the backend without me knowing until i went to use the gift cards just to find out they were marked as fraudulent. GCX refused to refund my money due to their 90 day policy even though they were the fraudulent party. In short they stole the entire $375 and are refusing to give back in anyway shape or form. I'm in contact with my credit card company and will be contacting the BBB towards this company's fraudulent behavior.

I do not see anyway to add Paypal as a Payment option. The Chat says it is in Payout Preferences but these is nothing in my account that has this title. The Chat supposedly escalated to Customer Support and I was supposed to get a response with 24 hours but its been 3 days and NADA.

Avoid this company. I purchased a gift card that arrived with a $0 balance from day one. I never used it. When I opened a support ticket to get this resolved, customer service completely refused to help, closed my request, and shifted the burden of proof entirely onto me. They are forcing me to contact the merchant myself to do their investigative work instead of honoring their policy. Their "90-Day Money-Back Guarantee" is a complete joke with zero buyer protection or accountability. Highly disappointed.

This is a follow-up of a previous 1 star review. It took GCX 10 days to respond, but only after they saw my review on Trustpilot. I have never heard back from their chatbot support team which it says will respond in 24 hours. I have literally spent about $40,000 on Raise and GCX and this is the first time I have run into a problem where $2,000 of my money has just disappeared from my Home Depot gift cards. I don’t care if they do say they have a 90 day guarantee policy. They collected a fee from me to help keep their site legal, yet they allowed someone else access to my cards. That is illegal. This site is now a scam site and I will no longer be buying from them. I understand why they keep their contact information a secret because otherwise they would be in jail from all the police reports that people are trying to file against them. I haven’t given up…I will still find some way to report them.

I’ve been buying and holding a large number of gift cards purchased from Raise and GCX. They were held in my account on the site. All electronic, no physical cards. All my cards suddenly disappeared recently and I have had absolutely no success in communicating with the company. My loss will be in the thousands of dollars. And it appears that there’s not much you can do about it. I will contact my bank. Beware.

When it works, it's great. But when you actually need customer service support, their website is broken, and their email address provides copy/paste responses that don't resolve the issue. Will not be continuing to use.

I received a gift card from someone as a gift. To be able to redeem it you first must register provide all of your personal details and set up an account and absolute painful process no doubt with my information being sold to God knows where like most other companies these days.

Then the process declaim the gift card and immediately cancel your account is almost impossible having to submit a support ticket after verifying your email please stay well clear of this site

I purchased Ann taylor GC worth $298 on 11/29/25 on GCX platform. I used it towards an initial purchase of $134.12 on the same day. Tried to use the remaining balance of $163.88 towards an in-store purchase at Ann Taylor on May 24, 2026. However, the gift card did not work despite multiple tries giving an error " your transaction was not processed". This is a huge balance amount sitting on the card. I have been a loyal GCX customer, and it is frustrating to have a gift card not working when it is supposed to be valid for a year.

GCX does malpractices. They host those e-gift cards on their platform, and its pretty clear they siphon those off or resell those e-gift cards past 90 days. Their 90-day guarantee is a sham. Ever heard of a gift card that becomes invalid after 90 days ? Reason is they operate like crooks taking away consumer s hard earned money put into the gift card. Not having a phone number or face to the customer service means they become even more shameless and unethical. How long can such a business thrive when the foundation is about cheating customers.

--Dhwanit

I have been a long, long loooong time member of this company. I started with them when they were Raise. Unfortunately, since GCX acquired Raise, they have cheapened their product/service.
First Raise had a one year guarantee on gift cards, then GCX lowered it to 90 days. Raise was also reachable by phone, GCX has taken that away. Raise would give out special discounts to their members every once in awhile, GCX has never done so. The most recent thing GCX has done is add a surcharge to each card you buy. My last attempt at buying two cards resulted in an almost 10% "platform fee" as they call it. Obviously eats away at any discount they state they give you. Oh, if you do have an issue with a card, be prepared to have a tennis game with customer care. Yes they do reply. Sometimes slow, but they do. However, they will then ask you multiple questions regarding what, when where and how your card was used. To their credit, they will refund the card if it was a legit loss on your part, but it is not an easy path. All in all, they just keep finding away to erode the once great thing Raise used to be. In this case change is definitely not better :(

Shocking customer service. Referral scam taking place in the UK. Blocked my account and unable to claim £50 of referral credit. Customer service absolutely pointless. Went around in circles fobbing me off then just completely ignored any communication.

Purchased a Darden gift card in November of 2025. Went to use it in April of 2026 only to find out that it was used in January by someone else. GCX does not offer live support. It is all through the BOT. They refused to refund my money. This is a SCAM and I would stay away from this company. I can't understand how they can sell an item to the public and not guarantee it for the life of the card. I know this a reseller but guarantee what you sell. Stay away.
UPDATE: After numerous attempts, they did finally refund me which is great. Be very careful of buying on this platform since you only have 90 days guaranteed. If you buy, use the cards fast. The policy is bad.
UPDATE #2-Your reply assumed "I understood" I don't. If you sell a gift card, I should be able to use it whenever I want, not in your time frame. You need to guarantee it or don't buy them from sketchy sellers. No wonder you have so many negative reviews.