Quality Quest Bikes Reviews 

102
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The trike is everything it was advertised to be. When my new set arrived I think it will be more to my liking. Looking forward to many more years of riding.

Rated 5 out of 5 stars

Pre-ordered 2 Meetone Pro 2s from Quality Quest Bikes recently. Unfortunatelly, a problem occurred before it was shipped and we had to cancel the orders. There were no issues in doing this and our pay... See more

Rated 5 out of 5 stars

10/10. Great communication and an easy process. I was thankful for the communication it’s nerve racking buying something expensive from across the country, Quality Quest came through and were amazing... See more

Rated 4 out of 5 stars

Once we could connect to the company the support was great. To be honest, my wife is uncomfortable on the trike. She is an experienced rider, but the front basket that doesn’t track with the fron... See more

Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store

Written by the company

We are on a quest to deliver the most reliable cargo-friendly and utility e-bikes and e-trikes to support and empower families, outdoor enthusiasts, delivery agents and seniors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

102 reviews

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4.6

All reviews

(102)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

10/10. Great communication and an easy process. I was thankful for the communication it’s nerve racking buying something expensive from across the country, Quality Quest came through and were amazing to work with.

30 July 2026
Rated 5 out of 5 stars

I had a tough time deciding which one…

I had a tough time deciding which one to buy. Once I spoke to customer service, it was clear. They were verybpstoent and helpful in my decision process. Thank you
I received my ETrike inn 8 days, I finalized the assembly and love it it’s a very high quality impressive E Trike

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I love our new fiido bike

I love our new fiido bike. For the price it feels like it can’t be beat. I love the euro lock on the back tire that was already installed and I’m really a fan of how intuitive the torque sensor is.

30 June 2026
Rated 5 out of 5 stars

Pre-ordered 2 Meetone Pro 2s from…

Pre-ordered 2 Meetone Pro 2s from Quality Quest Bikes recently. Unfortunatelly, a problem occurred before it was shipped and we had to cancel the orders. There were no issues in doing this and our payment was quickly refunded. Matt was excellent in assisting us through the process. 5 Stars for great service! You can buy from Quality Quest Bikes with confidence.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Tour 2.0

The ease of purchasing the Tour 2.0. Updates were consistent. Delivery was as notified. Ride is comfortable. Ease of operation was great. Hill climbing was excellent. About to put on comfort seat and hopefully, it will be as expected.

17 June 2026
Rated 5 out of 5 stars

You were honest and everything you told…

You were honest and everything you told us was true. We ordered two trikes , one came on time and one was a little late but we were told it was on its way and would be here as soon as it was received and sent to us. Nice people . One thing though , the tracking is terrible. Still it was a good experience and we love our trikes.

1 June 2026
Rated 5 out of 5 stars

Super Matt

What made my experience noteworthy above all else was Mstt at your North Yirk store. He guided me through the online purchase order, answered all my questions, and kept me up to date on tracking.

1 June 2026
Rated 5 out of 5 stars

The Best Customer Service I've had in a long time!

I'm giving this 5 stars even though we had an issue with the seat. To start, Matt was amazingly helpful from the very beginning with talking to my dad on the phone to figure our what bike he needed and then working with me to make sure the order was correct. I ordered a premium seat that arrived with a hole in the leather and the seams were sewn poorly. We were also missing the frame for the premium seat in order to attach the basket behind the seat. However, I called Matt and sent him the photos and he took care of this immediately and sent a new seat and frame. He took such good care of us to make it right and it was immediate action so 5 stars and kudos to you and your team/company for some of the best customer service I've had in a long time. For anyone considering an ebike, do not hesitate to order from Quality Quest.
Thank you. My dad is loving his new bike.

8 May 2026
Rated 2 out of 5 stars

Misleading

First, I had purchased a new seat but they sent me a used one. I sent all type of pictures, but they was not willing to work with me in spite of what I sent them. It took a lot longer than when I thought it would take. My overall view is not that good I would not prefer the person to this company nor what I ever go back.

29 May 2026
Quality Quest Bikes logo

Reply from Quality Quest Bikes

Hi Robert,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations. Throughout our correspondence, we made every effort to investigate your concerns, including reviewing the photos you provided and consulting with the manufacturer regarding the condition of the seat.

We would like to clarify that the seat you received was not used. All of our merchandise is supplied new by the manufacturer. Based on our review, we found no evidence that the seat had been previously owned or installed.

Although we were unable to agree on the cause of the two minor cosmetic marks caused as a result of mishandling during shipping that concerned you, we still offered a complimentary paint marker kit along with additional accessories valued at approximately $90 in an effort to provide a reasonable resolution.

We appreciate your business and regret that we were unable to reach an outcome that fully satisfied you. We wish you many enjoyable rides ahead and thank you again for your feedback.

Rated 5 out of 5 stars

Quick response

Quick response. Both boxes did not come together and that made it difficult to get bike together. We received the 2nd box about two weeks later.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised the quality…

I was pleasantly surprised the quality of this bike, built really well, thank you performance is outstanding, it took a bit to figure out its operation, because I was use to my wifes e-bike, it came FedEx and the box was beat to hell, miraculously nothing was damaged, maybe consider UPS

22 May 2026

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