PyroFire.EU Reviews 

680
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I ordered last week, order was marked complete on 10/02 at 7:09 am (Portugal), later that day received e-mail saying tracking link would be available in 24 houve, monday has passed and still nothing.... See more

Company replied

Rated 5 out of 5 stars

pyro fire eu is the GOAT of webshop ordering, i didnt order yet but seeing how they handle things is really good and they have a lot of fireworks, firecrackers and everything. 10/10 literally 1 in a m... See more

Rated 5 out of 5 stars

received my package in 2 weeks. 8 days processing, 6 days delivery to romania. contents were well packed, seem high quality. the only downside of this service is the ordering stage (the special list i... See more

Rated 1 out of 5 stars

ich habe manche sachen nicht bekommen ich bitte um geldrü+ckerstattung oder das sie es neu versenden Name: David Cheftchuk Order #39440 (7. 12. 2022) fehlende produkte DumBum30 (1 pcs) Dum... See more

Company details

  1. Fireworks Store

Written by the company

Online fireworks website


Contact info

4.0

Great

TrustScore 4 out of 5

680 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(680)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I placed my order at the beginning of…

I placed my order at the beginning of December, around New Year’s. I was a bit worried at first because it took some time until I received the tracking ID. But I was reassured, which made sense since it’s obviously a very busy time of year.
In the end, everything arrived. It was perfectly packaged.
Unfortunately, I was a bit too late with the SL. I’m still hoping there will be more, even though you hear everywhere that there won’t be any more available. I didn’t get a reply to my inquiry, but honestly that’s not a big deal. I don’t really understand why some people are complaining so much.
Anyway, the operators definitely have guts and this is a massive project.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Order successful!

I placed an order before many days and today I received it. Everything was fine as always team!
Thank you so much again!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Pls send me the list

I didnt order yet but please gimme the list i wrote you an email 2 days ago and still didnt receive the list,and there is nothing wroong with that but im just to excited(sorry my space is broken so i write double spaces sometimes)It would be nice to receive something as soon as possible

19 February 2026
Unprompted review
Rated 4 out of 5 stars

I just wanted to thank for everything…

I just wanted to thank for everything first time I ordered from the sl last month and everything went perfect

Im regretting that I didn't order more I wrote multiple mails asking if the sl continues but no answer could yall please respond I heard rumors that the sl probably contiunes

14 January 2026
Unprompted review
Rated 2 out of 5 stars

special list

the site Is good,but....
i literally asked for the special list from 2024 and still no response.
please,write me,and you guys should respond more to the email that clients send.

10 January 2026
Unprompted review
PyroFire.EU logo

Reply from PyroFire.EU

You received a reply last night telling you e-mail address regarding the special list. So I absolutely do not understand your 2 star review. These orders are processed by a completely separate company, so please handle all communication regarding such orders via the email provided. We do not offer any F4 on the website and we are unable to help you with such an order.

Rated 5 out of 5 stars

Honestly,after 3 big orders last…

Honestly,after 3 big orders last year,im already missing them.
Hope i will get answer someday on my e mail!
Honest people.
Really good page.
Really trustable.
If i sent them 20k i wouldnt worry at all.
Really really honest..
All bad reviews aint true and i need to say that,those are some type of trolls or kids that are unpatient or too young to get how things work.
Respect for you.
Petar

9 January 2026
Unprompted review
Rated 3 out of 5 stars

Reply to my mail

Best pyrofire.eu

I have been looking to buy from you since 03/04/2025 and I have recently tried contacting you I have been waiting a couple of days for a responce this is my mail jackroozenburgicloud.com please reply to me ASAP

Best regards
Jack Roozenburg

2 January 2026
Unprompted review
PyroFire.EU logo

Reply from PyroFire.EU

Thank you for your inquiry, but you wrote to us on 1st January , when we were on vacation. You will find the answer in your email.

Rated 5 out of 5 stars

pyro fire eu is the GOAT of webshop…

pyro fire eu is the GOAT of webshop ordering, i didnt order yet but seeing how they handle things is really good and they have a lot of fireworks, firecrackers and everything. 10/10 literally 1 in a million site which isnt a scam and has good pyro. would definetly recommend to people wanting pyro. only downside is i heard they have really expensive shipping, but i dont know yet if thats true

27 December 2025
Unprompted review
Rated 1 out of 5 stars

So mean and abusive

I ordered something on a website very similar to this one. Look almost identical. As I haven't received my order- i went on Trustpilot and left a bad review. Turns out I went onto the other company which is a genuine mistake for which I wo0uld have apologized if I was told in a nice way.
Instead I started to receive abusive emails calling me a deranged lunatic, a dumbass and many more. When i asked to speak to manager i was told they don't speak to stupid people like me.
How can anyone speak to people like this ? Horrible people and I really recommend no one deals with them.

9 December 2025
Unprompted review
PyroFire.EU logo

Reply from PyroFire.EU

You didn't order anything from us, you're threatening us, you can't understand that we have nothing to do with that foreign website, and what do you expect from us? That we'll be nice and humble to you because of the nonsense you write? We'll call you a stupid fool here too, because you're nothing else.

Rated 2 out of 5 stars

No updates on SL

I Like the shop. Shop orders are there almost immedietly. But sadly SL orders are not. He doesn't answer questions on them after payment.

I understand that its a lot of stress currently. But spending a lot of money and getting ignored by the question "how far is my SL order" is not cool!

At least some updates to give reassurence would be great. Because it sadly feels like a scam at this point

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Had a large order everything came as…

Had a large order everything came as expected with fast shipping only they forgot to Packages and send 22 Packages and deliver them to me. The missing Firecrackers were Grom 22. I have proof lost 77€ extra and they never reply to your emails or Messages they do not care about customer support. Wont refund the money or send the firecrackers over.

1 November 2025
Unprompted review
PyroFire.EU logo

Reply from PyroFire.EU

Könnten Sie uns bitte Ihre Bestellnummer mitteilen?

Rated 3 out of 5 stars

No updates

Hi, i paid with bank transfer 3 days ago, and i still havent gotten a message. Can you email me? I dont even know my order number, but i sent you guys proof of paying. Will update

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process, competent team

I've had my eye on this site since 2023-24 and this time I decided to place a large order from the SL list. I transferred the money via bank transfer yesterday, November 10th. I'll check the status today. (Edit: Actually, even though I expected a longer response, they replied in under 24 hours, and I'll get the tracking information soon. I also added a €15 tip.)

All in all, I would order from here more often, but due to the new laws coming into effect in the Czech Republic on January 1st, 2026, this will probably be my first and last order here. Google it, and you'll see why.
Update 22.11: I've got my trackings today, they are very busy at the moment so please stay calm!
1.12: Package arrived. Thanks Alot!

11 November 2025
Unprompted review

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