The drill holes are too large and where the parts are marked even left and right was incorrect, the directions could be made alot easier I´m sorry to say
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The product packaging was completely torn. Thankfully the product was in good shape. I appreciate the fast delivery . Can improve the packaging :)
It was wonderful: I ordered a teadmill and it is a very high quality, came quickly and was well packaged! Everything very well done!
Company replied
It was wonderful: I ordered 4 chairs and they had a very high quality, came quickly and were well packaged! Everything very well done!
Company replied
Company details
- Garden Furniture Shop
- Bar Restaurant Furniture Store
- Fitness Equipment Store
- Furniture Store
- Living Room Furniture Store
- Office Furniture Store
Written by the company
ProduceShop ist die zentrale Online-Anlaufstelle für Wohnen und Freizeit – zu Preisen, die Sinn ergeben. Gegründet im Jahr 2015 und im Oktober 2025 von Pasmara Srl neu aufgestellt, bietet ProduceShop exklusive Eigenmarken sowie ausgewählte Partnerbrands: Indoor- und Outdoor-Möbel, Deko, Beleuchtung, DIY, Fitness und Freizeit. Dank einer kuratierten Produktauswahl und einem zuverlässigen Service sind wir ein führender Anbieter der Branche – mit tausenden täglichen Sendungen in ganz Europa und über 1,7 Millionen zufriedenen Kunden. Heute arbeiten wir mit vollständig erneuerten Prozessen: sichere Zahlungen, nachverfolgbare Lieferungen mit vertrauenswürdigen Partnern, klare Richtlinien und ein schneller, präziser Kundenservice. Einige ältere Bewertungen können sich auf die frühere Unternehmensführung beziehen. Unter der neuen Eigentümerschaft von Pasmara Srl arbeiten wir jeden Tag daran, Ihnen ein besseres Einkaufserlebnis zu bieten.
Contact info
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Top happy whit the purchase. The order arrive at the prescrived time. Good price and good quality. Thank you
Top happy whit the purchase.
20 August 2026
Unprompted review
Hands off!
Bought cupboard in late december, delivered extremely late with door damaged. Took the company four months altogether from delivery to stating that a replacement is not available any more. Refund worked at least. Contacted different company and they delivered the same cupboard from the same producer in excellent shape within less than two weeks. Strange at least. Hands off!
15 May 2026
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear Customer,
We are sorry to hear that you were not completely satisfied with your purchase. During the month of December, due to the holiday season, we experienced a significant increase in orders and, consequently, delays in deliveries by our couriers.
We regret that this also affected your delivery, and we thank you for bringing it to our attention.
Kind regards,
Team ProduceShop
Item in described condition..fast…
Item in described condition..fast delivery..everything perfect!
26 December 2025
Unprompted review
It was wonderful
It was wonderful: I ordered a teadmill and it is a very high quality, came quickly and was well packaged! Everything very well done!
3 February 2025
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
we are delighted to learn that your purchase from ProduceShop was satisfying.
Our priority is to ensure your complete satisfaction, and your positive feedback confirms that we are on the right track.
Thank you sincerely, and we look forward to serving you again on ProduceShop.
Best regards,
ProduceShop.
Scam be careful
I have order an item since Dec 2, and tell today I didn't receive the item neither a reply from them , I'm sending them requests every 2 days and still no answer, tracking is the same since 25 days( item shipped), and you can't open a dispute and you can't refund your money back even PayPal said this kind of payment is not refundable, mostly this website is a scam.
2 December 2024
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
we sincerely apologize for the inconvenience you have faced.
Your feedback is valuable to us, and we would like to contact you to delve deeper into the situation and find a solution that satisfies you.
Best regards,
ProduceShop.
It was wonderful
It was wonderful: I ordered 4 chairs and they had a very high quality, came quickly and were well packaged! Everything very well done!
25 November 2024
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
we sincerely appreciate your positive feedback about our website and products.
We are glad to hear that you found what you were looking for on ProduceShop.
We will continue to strive to offer you the best and meet your expectations.
Thank you again, and see you soon on ProduceShop!
Best regards,
ProduceShop.
Reply from ProduceShop Deutschland | Official®
Dear customer,
we sincerely appreciate your positive feedback about our website and products.
We are glad to hear that you found what you were looking for on ProduceShop.
We will continue to strive to offer you the best and meet your expectations.
Thank you again, and see you soon on ProduceShop!
Best regards,
ProduceShop.
The Directions are a guessing game
The drill holes are too large and where the parts are marked even left and right was incorrect, the directions could be made alot easier I´m sorry to say
21 November 2024
Fast delivery and good quality with a…
Fast delivery and good quality with a very good price
2 September 2024
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
we are pleased to hear that you are satisfied with your purchase from ProduceShop.
Our team works hard to ensure the quality of our products and the best online shopping experience.
We appreciate your preference and positive feedback.
Best regards,
ProduceShop.
everything perfekt
28 July 2024
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
we are delighted to learn that your purchase from ProduceShop was satisfying.
Our priority is to ensure your complete satisfaction, and your positive feedback confirms that we are on the right track.
Thank you sincerely, and we look forward to serving you again on ProduceShop.
Best regards,
ProduceShop.
I ordered a dinning chair
I ordered a dinning chair. They sent me a broken chair. Now I can't seem to find their customer support service. If they cant provide a safe delivery, they should simply not loort people.
8 February 2024
Unprompted review
Reply from ProduceShop Deutschland | Official®
Sehr geehrter Kunde, wir haben Ihnen eine E-Mail gesendet.
Franziska Schürmann
ProduceShop.
You can not trust this product
You can not trust this product. I ordered the make up desk (Schminktisch Make up station-Maggie) for my daughter's 13th birthday gift. It turned a huge stress to all of our family. The package came and we opened it and found the desk corners are damaged and even one part was very poorly painted to cover damages. Seems like it was already damaged and poorly repainted (This product should not be sold). And there are no descriptions how to install 30+ different parts and several hundreds of bolts and nuts. I can not imagine how unprofessional it is. I want to return this product and found that there are no customer services except automatic email. The email said I have to send this product to Italy through professional courier with my own cost. Just click online order in produceShop turned a nightmare.
29 August 2023
Unprompted review
Reply from ProduceShop Deutschland | Official®
UPDATE:
Sehr geehrter Herr Cho,
wir werden den Fall nun schließen, da ich leider noch keine Antwort von Ihnen erhalten habe.
Mit freundlichen Grüßen,
Franziska Schürmann
ProduceShop
Sehr geehrter Herr Cho,
ich habe Ihnen eine E-Mail geschrieben und möchte gerne das Problem für Sie lösen.
Bitte melden Sie sich einmal darauf zurück.
Mit freundlichen Grüßen,
Franziska Schürmann
ProduceShop
Delivery with tracking was fine
Delivery with tracking was fine. No problem with product.
24 July 2023
Reply from ProduceShop Deutschland | Official®
Dear customer,
we express our deep gratitude for your kind comment about our website, ProduceShop.
We are delighted to know that we have been able to meet your needs.
Your recognition is a great motivation to continue providing quality service.
Thank you again, and we look forward to seeing you soon on ProduceShop.
Best regards,
ProduceShop.
Scam company
They rig their rating system on their website. I tried several times to leave the one-star review they deserve. There was always a system error that crashed the page. However, when I wrote a placeholder 5-star review, miraculously it worked perfectly.
They will respond now politely saying they will look into this problem urgently and that is also a lie. They have promised twice here on trust pilot to address the problem with my order and have never even contacted me to do so.
15 June 2023
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
We are very sorry to hear your feedback.
We confirm you that your complaint has been reported to the responsible Service Centre.
You will soon receive a decisive response.
Thank you very much.
Technical Department
ProduceShop.
WRONG DELIVERY AND HIGHLY DISAPPOINTING CUSTOMER SUPPORT
I ordered two sun-beds, however only one was delivered at my address. I contacted the customer support and asked for a resolution of the issue. After a short initial response, I have not received any further update on this matter for over one month, multiple attempts to get in touch with the company also remained unanswered. Until now this matter remains unresolved and I still have neither received the missing part of my order nor a refund.
I can only recommend to stay away from this company, such a frustrating experience!
**Update 7. June**
This issue remains unresolved, and there is no update by the company. Seems that the only remaining option is to initiate legal actions and report the case to consumer protection. Highly recommending to stay away from this company!
9 April 2023
Unprompted review
Reply from ProduceShop Deutschland | Official®
Dear customer,
We are very sorry to hear your feedback.
We confirm you that your complaint has been immediately reported to the responsible office.
We will do our best to solve the problem without further delay.
Thank you very much.
Technical Department
ProduceShop.
Reply from ProduceShop Deutschland | Official®
Hello,
Thank you for finding time to share your experiences. We are very happy to know that our team made your purchase enjoyable.
You can follow us on Facebook and Instagram to find out all our promotions . We can’t wait to hear back from you again.
Till next time!
ProduceShop
On time delivery
14 February 2023
Reply from ProduceShop Deutschland | Official®
Hello,
Thank you for your feedback on our seller profile on TrustPilot. It makes us proud that our customers' needs are being met to the best of our ability.
See you next time!
ProduceShop
Reply from ProduceShop Deutschland | Official®
Hello,
Thank you so much for your review! We are glad you like your product, it’s one of our customers favourites!
Once again, thank you for being such a lovely customer.
Till next time!
ProduceShop
The product packaging was completely…
The product packaging was completely torn. Thankfully the product was in good shape. I appreciate the fast delivery . Can improve the packaging :)
24 November 2022
I like this tulip table very much
I like this tulip table very much, yet it had a little bump in the metal. If only I had known there are chairs available in the same design I would have bought the whole set. Can't wait to get those chairs.
12 September 2022
Unprompted review
Reply from ProduceShop Deutschland | Official®
Hello,
Thank you for your feedback on our seller profile on TrustPilot. It makes us proud that our customers' needs are being met to the best of our ability.
See you next time!
ProduceShop
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