Play Reviews 

The customer service speaks in a way that you dont understand anything and doesnt help at all!!!

Everything is horrible and customer service are 0 help. I changed my contract 1 weeks ago and since then the wifi keeps crashing and everytime I connect the ethernet cable ALL the wifi go down untill. I have called OVER 20 TIMES in 3 days, and they have cancel my technician visit OVER 7 TIMES for no reason and without letting me know unless I called again. Now I am trying to cancel the new contract and they dont even pick up on me. So here I am, paying more for wifi that does not even work and they dont seem interested to help at all.

This is a scam network. The app is useless and you cannot understand what package is enabled. When I finally understood that I need to top up, I did it and activated a package. Next day I realized it shows zero again and nothing works. I did a top up with package activation again. Next day everything was disabled again. When I talked with support, they said I should have disabled my phone for 15 minutes after package activation. I didn't know that obviously and apparently it started using my top up immediately and 15 min later there was not enough money already to activate the package, so it just silently ate all the credit. This is totally a scam scheme. Avoid this operator.

i have tried to get help with my internet for 14 days now. It seems that customers, who has been loyal to play for more than 10 years are no longer important

They do not care about the problem

1. I have tried to get help minimum 10 times
2. Persons have been responding according to protocol but it does not solve anything
3. Play used to be a much more professional company under old management

High prices, unreliable and sometimes poor service. Application to make monthly payments has several issues and makes it a pain. Just not worth it, will be cancelling

I must say my relationship with Play ended today. I have been using Play for over 12 or more years. Their internet reception is generally not the best, when compared to the competition. Anyway, my reason I'm here is to state anyone who uses Play and plans to go abroad and thinking to purchase their ' swiat internet' plan , BE CAREFUL! Uwaga!! I bought this package before going to the USA and when I arrived the internet wasn't working well. Then after a few hours, I got a message saying my service has exceeded its limit and my internet was frozen. I then was in desperate need for internet to call people on WhatsApp, so I just figured I would try again and purchased a 5b internet plan. Then after a day, I got another warning and they stopped my internet. I then had to purchase a new sim and plan from another E-Sim to get by. After I arrived back in Poland, I get a bill for 650 zl !!. I went to the customer service and they tried to tell me I switched to Verizon and these are roaming charges. I can't understand the logic other than to take my money. I am switching providers now as they have been horrible. I do not recommend to anyone!!

They keep on spamming my phone with this useless messages. They know that I have enough money on the account to prolonge their service. They can check it. They keep annoying me with their useless spam. That should be punished by law.

Za 2 dni pobierzemy 35 zl za pakiet M. Jesli nie masz srodkow, doladuj konto na zero.play.pl lub w aplikacji Play24 - inaczej pakiet nie wlaczy sie na nowo

Jutro odnowi się Twój cykliczny pakiet M 5G za 35 zł. Upewnij się, że masz dość środków na jego odnowienie.

Absurd! I've been paying for a service that I haven't used for about a year. I signed a two-year contract with Play, but after one year I moved to a new apartment where I no longer need the service. If I cancel it, I still have to pay almost the full remaining amount for the rest of the contract period. S*hit you, Play!

First of all, the price for internet is quite high, and the contract doesn't allow you to sign it for a short time or at a good price. The prices on the website and in real life are completely different.
However, Inwoupd gladly pay such price for a good quality. With Play 80% of time I am using my personal phone internet to connect to my job, and I am not even talking about watching some movies. Insoulr love to discard the contract and go for something better, but ha-ha, with Play you don't have such an option. If you want to cancel service, that doesn’t work - pay them money :)

Signing a 2-year contract with Play was a massive mistake. I am paying for a 1 Gbps (1000 Mbps) fiber connection, but what I actually get over Wi-Fi is a pathetic parody of the service.

Even on the 5 GHz band, standing just one meter away from the router, the download speed is throttled to a miserable 20-25 Mbps. That is 50 times slower than the speed I am paying for! Interestingly, the upload speed reaches 130 Mbps, which clearly proves that the issue is the faulty, locked-down hardware provided by Play, not the line itself.

The router’s firmware is so restricted that it's impossible to change basic settings (like forcing 80 MHz channel width) to improve performance. But the worst part is the "technical support." Every time I report this discrepancy, I get the same scripted, useless advice: "please restart the router" or "perform a factory reset." It’s an insult to the customer's intelligence — a restart won't fix cheap hardware and crippled software.

I am leaving this review here and duplicating it on Google Maps because potential customers need to know that paying for 1 Gbps at Play might leave them with speeds from two decades ago. If you don't want to spend 24 months struggling with garbage equipment and being forced to buy your own router just to get what you paid for — stay away from Play. Total lack of professionalism.

I connected to customer service, they can't speak English, they transferred me to a Ukrainian speaking person, then hanged up on me saying I called the wrong number.

Very poor internet stability on their WiFi.

Alfred Place has been great, the staff have been super helpful, always courteous and polite. The room has been comfortable and spacious.
If you come to Fort Kochi then definitely consider staying here

My experience keeps getting worse and worse with PLAY. I was charged 3 times my rate for roaming I did not use and the customer support team did not try to help me at all with this situation. And now my phone package (that I already paid for this month) is not working. I get no SMS or calls (and I cant make them) and the data doesn't work. It's been 4 days now like this. It's really frustrating because Ive been using this service (first UPC then PLAY) for 7 years. I would like to see a bit more support for a loyal customer.

Beware if you’re a foreigner in Poland they will act as a fraud. They will communicate with you in English promising decent price for a service then they give you some paper in polish and ask to sign (in my case they just asked me to say Tak in phone conversation) and then the interesting part begins - you will be charged without any grounds, the services will be not provided, they will deny you the right to terminate the contract and will by themselves prolong it for years.
They will be bombarding you with intimidating messages in polish and you will receive no support.
I’m planning to report them to the police cause this is a fraud.

They don't allow you to change their s*it play-box router with your own. It's just not possible.
Their own router has a lot of issues, constantly lossing wifi connections with any device even when it's in a straight line of sight.

Yes, in 2025 you cannot setup your own router, Play24 does not allow you to do it.
Most stupid ISP I've seen for my entire life.

I had Play home internet and the connection was consistently very poor and extremely slow. I reported the issue multiple times; a technician visited once and replaced some equipment, but the problem remained unresolved. Customer service was inconsistent — I received different explanations depending on who I spoke to. Overall, the service did not meet basic expectations for reliability or speed. I cancelled my contract with them.

Worst service in over the world.

Horrible provider and horrible service. They charged me 23 GB for a couple of hours (that's the amount I usually spend a month) and statistics show that this amount wasn't used. Their support replied that they can't tell what was it used for and the case is closed. Had to escalate this case to UKE and UOKiK.

How this service could still exist ?
Very bad customer experience