PhotoSì Reviews 

66,207
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I used PhotoSi to print a photo album and high quality prints and they turned out great! I liked how easy the web design platform was and that I could do it myself. It was also delivered quite quickly... See more

Rated 5 out of 5 stars

It's useful to be able to use a format pre-established for the photos or manually, which means I can create my own page. It's also helpful to know when titles are not correctly aligned. Another plu... See more

Rated 5 out of 5 stars

ho stampato un photo book, è veramente impressionante come qualità, ancora più bello di quanto mi aspettassi

Rated 5 out of 5 stars

I didn't know anything about this company so I just made a small order. The website is well organized and easy to make an order. The communication was excellent after I ordered and I knew exactly when... See more

Company details

  1. Photo Printing Service
  2. Digital Printing Service

Written by the company

Stampa le tue foto e rivivi i tuoi ricordi e le tue emozioni ogni volta che vuoi. Con PhotoSì è davvero facile, comodo e sicuro: puoi sempre contare su una rete di 5.000 fotografi sul territorio e su un servizio di assistenza affidabile.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

66K reviews

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4.7

All reviews

(66,207)

9,966 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very disappointed

Very disappointed. The pictures arrived with damaged corners, dents and damages to the front of the pictures. I submitted a complaint and heard nothing back.

29 August 2026
PhotoSì logo

Reply from PhotoSì

Hello, we’re really sorry for the inconvenience! It must have been a manufacturing fault that slipped through the checks. Please email aiuto@photosi.com, including your order number and a photo of the fault: after a quick check, we’ll send you a code to reorder the item free of charge, or a refund if you prefer. We apologise again for the inconvenience! 🙏🏻

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Absolutely awful customer service. I ordered photos on the 17th February and they were meant to arrive on the 25th February. it is now 11th March and nothing. I have sent numerous queries and emailed their helpline to no avail. You just get an automated response from their email telling you to check the status of the order on the app. Like no s**t sherlock, obviously I've checked the status on the app, thats why I'm emailing. Honestly, the worst - don't waste your money.

11 March 2026
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hi Sarah, we are very sorry for what happened. 😔 We would like to know more. Please send an email describing the issue to help@photosi.com, with "App Review" in the subject line. We will do our best to assist you!

Rated 1 out of 5 stars

I didn't receive my order for now one…

I didn't receive my order for now one month !! I text their help center and I only get the IA answer
I consider them lost and that's it ???
I don't recommend.

30 January 2026
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hi, we are sorry if we didn't meet your expectations, please write to help@photosi.com with your order number and enter "App Review" in the subject, in order for us to verify the delivery status of your order. Have a good day!

Rated 1 out of 5 stars

I printed some photos to make a gift… and they didn't arrive on time

I printed some photos to make a gift for Valentine's Day. They were supposed to arrive the day before the holiday. Today, February 14th, that is, Valentine's Day, they still haven't arrived. I don't recommend their service if you have specific deadlines.
Ho stampato delle fotografie per fare un regalo a San Valentino, Dovevano arrivare il giorno prima della festa ,Oggi 14 Febbraio E cioè San Valentino ancora non sono arrivate .Non Consiglio Il loro servizio se avete Tempi precisi

14 February 2026
Unprompted review
PhotoSì logo

Reply from PhotoSì

Ciao Domenico, ci dispiace molto per l'accaduto. 😔 Ci terremmo a saperne di più. Per favore, invia una e-mail con la descrizione del problema all'indirizzo aiuto@photosi.com, indicando nell'oggetto "Recensione PhotoSì". Faremo il possibile per aiutarti!

Rated 1 out of 5 stars

I ordered a photobook and my parcel is…

I ordered a photobook and my parcel is over a week late. I have contacted support and they respond with the same message 'please allow up to 48 working hours for all packages to arrive. If you still have not received your order after this period, please let us know and we will immediately verify the shipping status.' I then tell them that this period has passed and I am met with the exact same AI response even when I ask for a human support representative. I am going round and round in circles without actually receiving support
Would not recommend this company to anyone.

5 February 2026
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hi, we’re sorry we didn’t meet your expectations. We kindly invite you to write to help@photosi.com, including your order number and indicating “App Review” in the subject line, so we can check the delivery status of your order together. Thank you and have a nice day.

Rated 1 out of 5 stars

My photos got lost

My photos got lost. They never gave me a refund and you only speak to robots.

1 February 2026
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello, we regret that we did not meet your expectations. However, please email us at help@photosi.com, including your order number and "Review" in the subject line, so we can check the delivery status of your order. Thank you and have a good day.

Rated 1 out of 5 stars

I have order a photobook that I have never received

I have order a photobook to be received before Christmas. I have never received them despite multiples requests for support and on Jan 10th my order was stated as 'delivered'. I'm in a process to ask a reimbursement. Definitely advise to find another provider.

15 December 2025
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello Melodie, we’re very sorry to read about your experience and we sincerely apologize for the inconvenience caused. In order to properly verify your order and check the status of the shipment, we kindly ask you to contact us at help@photosi.com, indicating “Trustpilot review” and your order number in the subject line. This will allow us to quickly locate your order and provide you with accurate support regarding the delivery. We understand your frustration and would like the opportunity to look into this matter and assist you as best as possible.

Rated 1 out of 5 stars

I purchase two year books on the 1st of…

I purchase two year books on the 1st of December with an estimated delivery time of the 11th of December, as of the 30th of December I still haven’t received it and customer service haven’t been helpful at all with one customer service representative Domenico being the least helpful as when I asked for a refund because this did not come on time or still hasn’t came he just kept referring me to how to check the tracking which isn’t even updating . Bottom line is I just want my refund. This was a Christmas present and now it’s no good to me. if the estimated delivery time said 30 days I wouldn’t have ordered but then it said the 11th of December I thought I had plenty of time.

1 December 2025
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello Owen, we are very sorry for the inconvenience. We would like to ask you for some more details. If you email us at help@photosi.com with ‘Trustpilot Review’ in the subject line and your order number, we will check the status of your shipment and provide you with all the assistance you need. We apologize again for the inconvenience.

Rated 1 out of 5 stars

Shipping is exceptionally slow

Shipping is exceptionally slow. Guaranteed dates get delayed. Customer service is like talking to AI even though it is not, they rattle off “at busier periods” without even reading your email.

18 December 2025
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello, we are very sorry to hear about your experience. We completely understand your frustration, especially since you chose to place your order based on the delivery date indicated. We are currently handling a very high volume of orders; unfortunately this has caused some delays and a slowdown in status updates. Our team is already working to catch up as quickly as possible and ship orders without further delay. In the meantime, we want to assure you that your case has not been ignored: please contact us via customer service, quoting your order number and “Trustpilot review” in the subject line, so that we can check the situation promptly and give you a concrete update. Thank you for your patience and for sharing your feedback: it helps us to improve.

Rated 5 out of 5 stars

Esperienza eccitante

App facile da usare ho fatto l'ennesimo fotolibro di viaggio perché stampa bene e il formato ultrapiatto è veramente bellissimo consegna express e value for money very ok.

16 November 2025
Rated 5 out of 5 stars

Print quality is great

The website worked fine, editing the photobook was easy, shipping was fast. When I got the photo book I was very surprised about the great quality, such good prints even in difficult situations (photos printed next to the end of the page or overlapping two pages). Easily the best photobook I have and I printed quite a few of them in the past, with other services. Not cheap for sure but since it's something that lasts I think I'll be going with Photosì from now on.

17 October 2025
Unprompted review

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