Photobox Reviews 

I ordered 20 of my photo books for the third time through the Bulk Sales Department, specifically from Jasmin, on August 4, 2026. They were printed and shipped in record time. I received them on August 11. I checked each one for defects (I'll be reselling them), and they were printed perfectly. I'm very happy with their service. Thank you!

Outstanding experience with bulk sales department and may thank to Dzenana for her responsiveness and kindness

At full prices the products are expensive but there are often discounts. The quality is good and the tools are always getting easier and easier to use.

Warning: Photobox use Evri as their delivery option. In my experience Evri tend not to knock or ring doorbells but just leave paper/photographic works on the doorstep. No good in freezing, cold and wet winter weather. Item arrived with warped pages having been left out overnight - we were in. The Photobook is a 4/5 stars, a great idea, but with some coloured ink spots on some of the pages, no great issue but a 4 not a 5 start product. Would I use again - Yes, I just hope they change delivery partner.

Well done, you've replaced your customer service with a terrible 'AI', which eventually leads to a human with a 400-person queue. Just employ more people, for Christ's sake. What a horrific experience, ruining your chances of repeat custom.
Get some money out of your pocket and reinvest it in your company for an actually decent customer experience.

Not to mention, your app says you've passed my parcel to Royal Mail, and Royal Mail says you haven't - no Christmas present for my partner now. Thanks, Photobox, get your act together before more customers boycott you and go to your competition.

The print quality was very poor. The shadows were completely cancelled and half of my 50x70 poster is black. I asked for an explanation but noone gave me an answer.
Never more.

Oops... I had written a 3* review but only after the publication I realised it was not the one from photo box but from stampa-su-tela... So let me try again, the correct one this time.

I am really happy with my 2026 calendar full of beautiful souvenirs that will give e a smile next year. Quality is good, made in a reasonable time frame, reasonable price, not too difficult to make it.
So why only 4* and not 5?

First of all because I wanted to make a calendar with a picture for every week but that is not a possibility.
Also because the way to 'play' with the pictures could still get a bit easier/better.
Who knows, maybe for the 2027 edition...

In 2019 i paid 3€ for 9 calamites 5x5cm. Absolutely great prints and i was very happy.
Today the exactly same format, type and number of calamites costs 13.49€ .
There is no reason that can justify this.
It is not fair!

I would need to get in contact with someone to try to track my order since the last update dates back to last week. The parcel was supposed to be delivered today but no one showed up and I received no communication from a local carrier. By tracking it on NL Post website it says that the order is not registered. Thanks for your help

They ruined the best picture of my grand daughter by cutting the top of her hair and her right hand, the picture is pinned in such a shameful way with the metal clips on the actual canvas, it's a shame and I am super disappointed, I can't post the picture since she is a baby, I would never recommend

I expected better quality in the book paper.
The delivery was late and with few information.
Quality scale regarding each picture should be reviewed. What is defined as good is actually not well printed.

Album bello come sempre

I had the unusual experience that one of the posters in my order was missing. I contacter Photobox and my issue was dealt with promptly and with great efficiency and politeness. Excellent customer service and satisfaction.

Scam, bombard you with offers by email. Once purchased a total pain to upload the pictures, poor / non extistant customer service

I decided to print a photo album with a hardcover, so I chose their service since I am a long-time customer (even though not a frequent one, my last order was 7 years ago). I had a great experience and I'm satisfied with the product. I recommend using the mobile app, because I had some difficulties syncing/downloading photos from my iPhone to the PC.

Ordered a Photobox calendar on 9th December 2024 as a Christmas gift. It was despatched on 11th December but has never arrived at the destination, and the tracking updates ceased a week ago.
I have contacted Photobox by email and chat and received no reply - only the absurd response to this review.
I will never use Photobox again.

I placed an order for 3 calendars on the 5th of December. Plenty of time for delivery before Christmas. I have received only 1. I contacted them eventually through the 'chat' and was told they were due for delivery on the 23rd. Its now 9.30 pm and no delivery!!! How does it take 20 days for it to be delivered when the other one ordered at the same time took a week?? How can you contact them when they only reply from 10-4? Like me most people are at work then. Shocking customer service.

placed an order for photo cards on December 5th, with an estimated delivery date of December 12th. It is now December 23rd, and I still haven’t received my order. This was meant to be Christmas cards, and now it’s too late – an incredibly frustrating, disappointing experience.
To make matters worse, Photobox doesn’t even provide a tracking number, so there’s no way to know where your order is or when it might arrive. Their customer support is completely unhelpful – no one replies to messages, and the only option is an awful AI bot that is utterly useless. It’s impossible to get any real support or updates from them.
This is an unacceptable level of service.

The product was not delivered on time, the communication was non-existent, and the entire process has been stressful and disappointing.
I will never use Photobox again and cannot recommend them to anyone. If you’re looking for reliable service, especially for time-sensitive items like Christmas cards, I suggest avoiding them completely. Save yourself the frustration and go somewhere else.

Since the merging into Storio Group prices have gone up dramatically and delivery times are becoming biblical. I am looking for an alternative. Moreover, the Nederlandse Post site is only in Dutch. Would you please tell them to stop thinking they are the center of the world?

the expected delivery date was December 17th (ordered November 25th). On December 12th they informed me that they would not ship the order without specifying the new delivery date, so after Christmas. All the work I did to lay out was lost. I strongly advise against this company.