Petmania Reviews 

3,105
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and excellent product quality, often highlighting the wide variety. Many appreciate the efficient, helpful service, with staff described as polite and knowledgeable. The online ordering process is also noted for its ease and convenience, contributing to a very positive overall experience. However, some customers noted issues with orders, like receiving incomplete or incorrect items, or deliveries arriving with damaged packaging. A few also experienced delayed orders. Additionally, some reviewers were not happy with the grooming service, describing unsatisfactory experiences with their pets' coats.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very quick and fast... See more

Product

Consumers generally express satisfaction with the products, highlighting a great variety and good quality... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences such as... See more

Service

Clients share positive opinions on service, with many expressing satisfaction and happiness with their... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item arrived damaged but within 24 hours of pointing this out a suitable replacement had arrived, hand-written note added and some lovely unexpected treats. Can't ask for more. Well done Becca for tur... See more

Rated 5 out of 5 stars

Easy website to navigate. Products were in stock. Price comparison - excellent. I'd used 2 other online pet supply websites before - BUT - your service and delivery (especially packaging) were far su... See more

Rated 5 out of 5 stars

Quick service, items all in stock and with the discount code in this financial difficult climate every bit helps. I wasnt ready to purchase again so quickly but the discount code made it an easy decis... See more

Rated 5 out of 5 stars

Great products, fast delivery, and helpful, polite staff. I have always had a great experience when buying in-store or online. Recently, my online package arrived incomplete. Some items were missing,... See more



Company details

  1. #15 of 15 best companies in Pet Supply Store
  2. #10 of 10 best companies in Animal Feed Store
  3. #1 of 1 best companies in Pet Groomer
  4. #19 of 19 best companies in Pet Store

Written by the company

Ireland's home of pet care offering professional services for all your pet care needs including dog grooming, flea, tick and worming treatments, pet nutrition advice, free weight checks and so much more...Stores nationwide or shop online at petmania.ie


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

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4.5

All reviews

(3,105)

696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round

Easy to use ordering system (pity my birdseed product is not one of those on repeat order system), very quick processing, arrives in days on the doorstep, great value ... what more is there to great service. And any time I have called on the phone, very pleasant to deal with!

18 June 2026
Rated 5 out of 5 stars

Products arrived quickly and as…

Products arrived quickly and as ordered. My only “complaint” is that the cat tree did not have assembly instructions. It was easy enough to put together from the picture but find the picture took a little effort. Overall very pleased and will use again.

7 June 2026
Rated 2 out of 5 stars

Gerbil cage

The cage itself was lovely. Unfortunately, it arrived broken. I recommend having it delivered to the store, since you need a cage to buy the pet anyway. After nearly two weeks, we are still waiting for a replacement and for someone to pick up the damaged one; everything is moving a bit slowly.

10 June 2026
Rated 5 out of 5 stars

I could not say enough about the staff…

I could not say enough about the staff at online Petmania. They helped me set up my monthly subscription of the products I needed.
Keep up the good work. I look forward to the hassle been taken out of my pet food, wild bird seed and my pond fish food. All delivered to my door. It is the way to go.

16 June 2026

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