The delivery was 4 weeks late in total. They have not the best communication with GLS - if you like companies with smooth delivery I would look elsewhere
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See what reviewers are saying
We bought the MICKEY for our 2.5-year-old as she graduated to a "big-girl bed". She absolutely loves it and so do we. The bed is both excellent quality and value for money. The "half high" design is... See more
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We’re very happy with the Petit Puk bed we received. The quality is excellent, solid and well-made, and the design is playful yet timeless. It feels sturdy and thoughtfully designed, and it instantly... See more
Company replied
Great product. Great customer service. This is our second purchase with petit puk. The bed is very good quality, and also the mattresses, comfortable enough also for the parents. We also appreciat... See more
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Company details
Written by the company
Voor iedere droom een PETIT PUK kinderbed. De allerleukste kinderbedden- en meubels met zorg uitgezocht & gemaakt voor jouw kleine! Veel van onze bedden zijn aan te passen naar jouw specifieke wensen en met gratis bezorging in de EU.
Contact info
Netherlands
- customercare@petitpuk.com
- petitpuk.com
4.4
Excellent
507 reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
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The delivery was 4 weeks late in total
The delivery was 4 weeks late in total. They have not the best communication with GLS - if you like companies with smooth delivery I would look elsewhere
16 June 2026
Unprompted review
Reply from PETIT PUK
Dear Nathalie,
We are very sorry to hear that your delivery was delayed.
For all of our parcel shipments, we work with established carriers such as GLS and DPD. In the vast majority of cases deliveries arrive without any issues. Unfortunately, in your case, one of the packages was lost during transit, which caused a delay of 2 weeks.
Throughout this process, we remained in close contact with both the carrier and yourself to find a solution as quickly as possible. We even arranged for replacement products to be manufactured and prepared for shipment while the investigation was ongoing, to ensure you would receive your order as soon as possible.
We fully understand how frustrating a four-week delay must have been and sincerely apologize for the inconvenience caused. Experiences like yours are exactly why we continuously evaluate the performance of our logistics partners, and we are currently reviewing our cooperation with GLS.
Thank you for your patience and for sharing your feedback.
regards,
Team PETIT PUK
Great products
Great products. So far every product we bought was of very good quality and my little daughter loves the unicorns design. :)
12 June 2026
Unprompted review
Reply from PETIT PUK
Hi Antonella,
Thank you for your nice review!
all the best,
Team PETIT PUK
Reply from PETIT PUK
Hi Tanja,
Thank you for your lovely review! So great to hear that you love the product. And we’re happy the free delivery was a nice bonus too.
Enjoy it!
Greetings,
Team PETIT PUK
Fantastic product
Fantastic product! Our son love its :-)
Really awesome bed, easy to install and delivery was fast and efficient. Would recommend for anyone thinking about a floor bed.
9 March 2026
Reply from PETIT PUK
Hi Sebastian,
Thank you for your lovely review! So great to hear that your son loves the bed and that you found it easy to install. Nice to know the delivery was fast and efficient as well.
Enjoy it!
Greetings,
Team PETIT PUK
Reply from PETIT PUK
Hi Ted,
Thank you for your review! Great to hear that you enjoy our product. That’s exactly what we love to hear
Enjoy it!
Greetings,
Team PETIT PUK
We’re very happy with the Petit Puk bed…
We’re very happy with the Petit Puk bed we received.
The quality is excellent, solid and well-made, and the design is playful yet timeless. It feels sturdy and thoughtfully designed, and it instantly added character to the room. A beautiful balance between fun and quality craftsmanship. Highly recommended.
1 December 2025
Reply from PETIT PUK
Hi Chloe,
Thank you so much for your wonderful review! We’re really happy to hear that you’re so pleased with the bed and that the quality, sturdiness, and design stand out. It’s lovely to know it added character to the room and feels both playful and timeless.
Wishing you lots of enjoyment with it!
Kind regards,
Team PETIT PUK
Reply from PETIT PUK
Hi Michael,
Thank you so much for your lovely review! We’re really happy to hear that you’re pleased with the quality and that your son loves his new bed. Mascha always does her very best to help everyone as well as she can.
Wishing you lots of happy moments with it!
Kind regards,
Team PETIT PUK
Great product. Great customer service.
Great product. Great customer service.
This is our second purchase with petit puk.
The bed is very good quality, and also the mattresses, comfortable enough also for the parents.
We also appreciate the customer service of PetitPuk a lot, one part of the product was lost during deliverable, and the customer service acted promptly to ensure a replacement would arrive.
Five stars plus!!
13 November 2025
Reply from PETIT PUK
Hi Davide,
Thank you so much for your amazing review and for choosing us again for your second purchase! We’re really happy to hear that you’re pleased with the quality of the bed and the mattresses, and that they’re comfortable for both kids and parents.
It’s also wonderful to hear your kind words about our customer service. Mascha always does her very best to help quickly and make sure everything is resolved properly — great that the replacement arrived promptly.
Five stars plus means a lot to us!
Kind regards,
Team PETIT PUK
Avoid this company at all costs.
⭐ One star – very poor delivery experience
Avoid this company at all costs.
We live in Brussels and only found out about our delivery because our neighbour called us to say there were a large number of boxes left in front of our door.
What went wrong:
• We received no information at all about an upcoming delivery (no date, no time window, no notification).
• The delivery company simply dumped the packages in front of our door, regardless of whether we were home or not.
• No attempt was made to contact us, reschedule, or ensure safe delivery.
Unless you are planning to stay home indefinitely and keep checking your front door, this is extremely frustrating and irresponsible. Leaving large packages unattended on a public street is unacceptable.
Very disappointed with Petit Puk’s delivery process and lack of communication.
18 December 2025
Unprompted review
Reply from PETIT PUK
Hello Jan-Pieter,
We’re very sorry to hear about your experience — this is not how we want deliveries from Petit Puk to be handled. We do want to clearly communicate that this is a logistic provider issue not a PETIT PUK issue:
We work for this specific bed with GLS, and normally the tracking link they provide clearly shows the delivery day and time window. In this case, the time between our warehouse and delivery was very fast, which might be why the notification was missed.
We completely understand how frustrating it must have been to find your order left unattended, and we agree this is not acceptable. We are following up with GLS to understand what went wrong and to help prevent this from happening again.
Thank you for sharing your feedback, and our sincere apologies for the inconvenience caused.
Team PETIT PUK
We love our new bed by Petit Puk
We love our new bed by Petit Puk. It is sturdy, made in the EU and built for growth. Our 3-year-old loves it. So much space for his pluche friends and books, and if he doesn't feel well, we can actually lie beside him. We have the model BASIL and I would definitely recommend adding a matrass as well.
3 December 2025
Unprompted review
Reply from PETIT PUK
Hi Ingrid,
Thank you so much for your lovely review! We’re thrilled to hear that your little one loves the BASIL bed and that it’s providing plenty of space for friends, books, and cozy moments together. Great tip about adding a mattress — it really does make all the difference. Wishing you many happy nights ahead!
Best regards,
Team PETIT PUK
Improve the instructions
Instructions to put it together- inpossible to follow; mislabeled parts.
17 September 2025
Reply from PETIT PUK
Hi Marty,
sorry to hear about your negative experience of the instructions. We are constantly working on improving our instruction manuals. If needed our experienced team at customercare is there to help.
We appreciate your honest feedback
Regards ,
Team Petit Puk
Great help after I lost part of our petit puk bed on the highway :-)
As the title says. Very collaborative in ordering the missing parts. Great help, I assume most companies would just ask you to order a completely new bed. I’m ordering the next sizes with petit puk as well!
10 July 2025
Terrible quality
I ordered from this website because of the excellent reviews and because I stupidly thought the price was an indication of quality. The reviews are very misleading - the product is nothing like the pictures, material is cheap and flimsy, so much so that I worry about my daughter’s safety sleeping in it. To absolutely avoid.
25 April 2025
Reply from PETIT PUK
UPDATE:
Dear Efi,
we rechtend out to you several times, unfortunately no response. We always solve issue, may they occur. Please reach out to Mascha from our Customercare team, so she can help you solve your problems.
Thank you
Team Petit Puk
Dear Efi,
Thank you for reaching out and sharing your feedback.
We’re truly sorry to hear about your experience. At Petit Puk, we take great pride in the quality of our products and the satisfaction of our customers.
We were surprised to receive your message, especially since we have not received any prior complaint or communication from you regarding this issue.
The bed you are referring to is actually one of our bestselling models and is well-loved by many families. It is crafted with care and built to meet strict safety and quality standards.
To better understand what went wrong and to offer you a proper solution, we kindly ask you to send us photos clearly showing the issues you mentioned (please respond to our email from customercare@petitpuk.com) This will help us assess the situation and take the necessary steps to make things right.
Please rest assured, when any issue is brought to our attention, we always aim to resolve it swiftly and fairly. Your satisfaction and your daughter’s safety are very important to us.
We look forward to your reply with the requested information, so we can assist you further.
Regards,
Team Petit Puk
Exactly what we had in mind
I ordered a bed from petit puk. And it was delivered exactly on time. The communication with the customer service was smooth, with quick support.
One minor thing is that when assembling the bed we noticed that we saw some parts of the top of the bed styles could have been painted a bit further, you don't see it when you are standing next to the bed, but you see it when you are assembling it.
However, overall exactly what we had in mind.
25 April 2025
Reply from PETIT PUK
Hi Katrien,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that your bed was delivered right on time and that communication with our customer service team went smoothly — that’s exactly what we aim for. 😊
We also really appreciate your honest feedback about the painting detail you noticed during assembly. While it’s not visible in daily use, it’s helpful for us to know, and we’ll certainly pass this along to our production team to keep improving.
Most of all, we're happy to hear the bed turned out just as you had in mind. Enjoy it to the fullest!
Warm regards,
Team Petit Puk
Reply from PETIT PUK
Hello Fernanda,
Thank you for your kind words and for your appreciation of our product and service — it truly means a lot to us.
We’re always looking to improve, and we’d love to know: what could we do to make your experience a 5-star one? Your feedback and suggestions would be incredibly valuable to us.
Thank you!
Team Petit Puk
good product
well made product, shipping fast. only the building part was little bit hard, I wouldn't be able to do alone. But for the rest all great.
18 April 2025
Reply from PETIT PUK
Thanks so much for your kind words! Great to hear you're happy with the product and quick delivery. And yes — bunk beds are a bit of a team effort to build 😅. Enjoy your new bed!
Cheers,
Team Petit Puk
We really love the house bed
We really love the house bed, great quality and looks amazing in our son’s room!
18 March 2025
Reply from PETIT PUK
So happy to hear you love the house bed! Thanks for the lovely feedback. Enjoy the cozy vibes in your son’s room!
Cheers,
Team Petit Puk
Beautiful and playful bed
Beautiful bed, my son immediately started sleeping on his own and loved it. Easy to mount and good quality. Package arrived fast. We bought a roof cover separately. It's a very playful and cosy bed.
18 February 2025
Reply from PETIT PUK
Dear Nana,
Thank you so much for your lovely review! We’re thrilled to hear that your son loves his new bed and that it’s helped him start sleeping on his own. It's wonderful to know that you’re happy with the quality and the fast delivery. The roof cover is such a fun addition, making the bed even cozier! Thank you for recommending us, and we wish your son many sweet dreams in his new bed!
Cheers,
PETIT PUK
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