Passenger Reviews 

51,323
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,919 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, beautiful colors, and the remarkably fast delivery service provided by the team. People find the online ordering process extremely straightforward and consistently appreciate receiving comfortable, well-fitting items that precisely match expectations. However, some customers also noted frustrating challenges regarding inconsistent sizing across different product purchases and occasional order errors. A few reviewers experienced missing items, delayed packages, or stock discrepancies that negatively impacted their overall delivery satisfaction. Despite these occasional hurdles with specific orders, buyers remain generally enthusiastic about the brand.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the comfortable fit, stylish designs, and... See more

Quality

People report positive experiences with quality, highlighting that items are well made, comfortable, and... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Service

Users describe positive interactions with service, highlighting efficient communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect top, lovely colours and quality. I've had loads of compliments already. Washed well, didn't fade or shrink. I've several items of clothing from Passenger & I've always been happy with them. Wo... See more

Rated 5 out of 5 stars

Great pants fit was just right colors were as displayed will buy more products in the future shipping to Australia was quicker than expected 5 stars for me and yes I’ll wear my trousers today. Psst I’... See more

Rated 5 out of 5 stars

The experience didn’t start great, as the shirt was wrongly sized. It was clearly a medium labelled a small. But everyone makes mistakes, the way Passenger responded was great: - Refunde... See more

Rated 5 out of 5 stars

This company were so efficient and the backpack arrived in two days - which is brilliant considering I live on the Isle of Skye and things always take much longr. It was a present for my son and... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
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Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(51,323)

8,568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Product

I recommend Passenger. Fast processing and shipping. Good quality product and true-to-size. In the sea of social media scam companies, Passenger stands out and bucks the trend.

24 August 2026
Rated 5 out of 5 stars

Extremly good quality garments both in…

Extremly good quality garments both in the materials used & the stitching. True to size, I’ve found in both, fleeces & coats. Which have become my go to clothes in the cooler/colder months. Quick delivery & good returns policy.
So I’m deffo a Passenger fan!

25 August 2026
Rated 1 out of 5 stars

*Big* disappointment

I received the jacket relatively quickly. The jacket seemed well made and looked good. The colors and materials were nice, but it had a strong, unpleasant smell. I can't really describe the odor, but it was quite bad.I had to send it back because, honestly, it was way too big for a size S. I expected it to be a bit oversized, but I would recommend checking the chest measurements before ordering.I paid for the shipping and ALSO had to pay for the return, which was even more expensive than the original shipping cost. A bit disappointing! ☹️

25 August 2026

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