pamo. design Reviews 

Great sturdy wall clothes rail industrial steel.
Great service but didn’t know about the export cost.

Great service and product

Products look nice, and it arrived very quickly, but customer support is not very good. I tried to arrange a return and the response times were not good enough in my experience.

Stunning

Not just a great product that is much admired the whole ordering and delivery processes was very smooth. Thanks to all involved, the outreaches to check everything was ok was a step above the rest.

BE CAREFUL

It wasn’t immediately obvious I was ordering from Germany (the price was in £ and the website was in English). I then had a £70 customs charge on a £235 order. I had to pay this myself, which would be fine if there was a more obvious warning at checkout. Instead this information is hidden in a small link ‘dispatch’. Dispatch is a strange choice of word as it doesn’t normally apply to consumers (it is normally a term for the movement from a warehouse). ‘Delivery’ or a separate link with ‘customs charges’ would be much more obvious. Whilst I did not vote for Brexit, that’s where we are now, and if the company wants to trade with the UK it needs to be much more transparent.

We ordered a coat rack worth €230, but never received the package. DHL marked it as delivered on Monday the 22nd at 9:51 PM, but our office was closed at that time, and no delivery was ever made.

We’ve sent several emails to the company asking for a refund or replacement, but they don’t reply. It’s been weeks with no response and no solution.

Very disappointing customer service — we lost €230 and received nothing. I would not recommend buying from this seller.

The goods were dispatched and delivered very quickly. Ordered black metal industrial railing for the staircase. Love it!

Fast delivery of a very well-made product. The instrucutions were clear, and the coat rail was easy to put up.

This company is a scam. We ordered 3 different units 2 months ago, and so far we haven’t received any of it. They’re saying it is in the UK but can’t help us get it and have now stopped replying after we said we wanted a refund. Please don’t buy with this company, they will take your money and not reply.

Really great product, exactly what I wanted for my home. Easy to place.

Cannot reach anyone in a timely manner for help at all. Very aggravating and difficult to receive extra pieces needed. Will not purchase again.

Customer service was 10/10. There were delivery issues due to a mix up with the UK import duty, and the Pamo team were very responsive and helped me sort it straight away.

Got the 3 shelf coat rack and it looks great in situ.

Everything was perfect!it is better in reality than in pictures!very helpful and professional assistance.i will certainly buy from you again

Excellent service, the products although I saw them in photos, are as described and with good quality.
They were delivered very quickly to my place

Absolutely shocking service. I have never made an order with a worse online retailer.

It started by enquiring about a bespoke shelf to go with a bespoke clothes rail, 2 emails, 2 whatsapps no reply. Then I asked to change my address 3 times, again no reply. Then to top it off I received a letter with an additional £70 customs charge (from Parcelforce worldwide) to get it out of the UK depot as Pamo will not pay this or declare to their customers that this will not be paid by them

I would recommend other customers thinking very seriously about whether they want to be in for additional fees and no customer service post sale.

I have not received not even half of my order...I have emailed many times, called, left messages on instagram and still no reply. I am currently £1000's out of pocket and I have a showroom with no fixtures. AWFUL customer service.
It appears messaging on here is the only place you actually get a response.

Second time buying from this shop, very happy with the quality, packaging and delivery!

Very long waiting