Pay.nl Reviews 

We have a client who used the PAY.NL app for the first time, and they were amazed at how fast payments were processed.

A tickets company using Pay.nl as their payment processor sold me tickets to an event that was later canceled. The tickets company then refused to give me a refund for those tickets. I reached out to Pay.nl, gave them full context about what happened, and provided all the documents and information they requested. Pay.nl chose to do nothing.

I'll be filing a chargeback and encourage anyone using Pay.nl to look elsewhere.

I tried to make a payment to europe and accidently paid 60 cents to much on the 21/06/2026. I overpaid and was told i would be automatically refunded. 9 day later still no refund.

I spoke to my bank today and was told I can't do a chargeback as it is an international payment as well. what an absolute sham.

Terrible customer service so far, practically non existant. DO NOT USE THIS SCAM COMPANY. I've been emailing them over and over and had no reply

I tried to make a payment for my daughter's summer camp throught pay.nl. In instructions, there were all details and referance numbers, all good until I made the payment.

The payment, even I paid expense to my bank to make the transaction, had an extra expense, cut from the amount that needed to be sent, my bank did not aware neighter pay.nl. And since the total amount did not match, I have been told that automatically refund has been processed back to my bank account.

I made the transaction in 08.06.2026, and even though I have been told that there was an automatically refund, I learned that the refund has been processed in 15.06.2026. While, 8 emails including 4 reminder with one linkedin message.

It's third day of the refund process and still no refund has been transferred. I'll update.

Joke of a company. AVOID AT ALL COST!

when you stop working with them they will charge you 3 months because that how it is stipulated in the contract. how to terminate the contract is so difficultly setup in the website that you need to ask support where the botton is to cancel.

We experienced a minor issue for which we didn't expect a solution because of complexity, but reported anyway. Paynl actually managed to fix it. So support was above expectation today.

My company has been a customer for a long time at paynl. Their support has been great those years.

Rubbish that the company can’t send me a return label to send back the product being tonges to send them back despite I have asked them a few times now

I ordered a beauty advent calandar from Senvor using Pay to process the payment. This ended up being a scam, with the company sending a sheet of paper via Evri rather than the product I ordered. This allowed the order to show as shipped, although I obviously didn’t recieve it. I contacted Pay via their messaging service and they were not interested at all. I’m assuming they continue to work with this company and probably others just like it!

The staff reacts very quickly, and solved the problem promptly, and we can communicate with the support staff via chat directly. Very trustful.

If you use local payment methods on your website, not all payments will be registered. The payment is received in your dashboard, but not in your store. It's a synchronization issue they cannot solve. Very unprofessional.

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Als je lokale betaalmethoden op je website gebruikt, worden niet alle betalingen geregistreerd. De betaling komt wel aan in je dashboard, maar niet in de webshop. Een synchronisatieprobleem dat ze niet kunnen oplossen. Erg onprofessioneel.

It is very good and easy

Thought you were interested in protecting people's transactions with companies who con you out of money never received my goods yet you DECIDE they are not at fault , how much money do you make from these rogue companies to decide in their favour.
You are as bad as they are NEVER USE PAYPAL AGAIN

On January 9, I found my transaction and sent the information on it to my e-mail. While unsuccessfully tried to solve the issue with the seller for 2 weeks, the transaction disappeared, i.e. it is impossible to complain about the seller. On January 23, at the request of tech support, I provided a bank statement with details of the transaction, and for 4 days I have been completely ignored. The lesson is to work with paypal and not to get in touch with any unscrupulous places like this.

So helpful service and kind staff.

I have been using Tintel BV -> pay.nl since the beginning for paid SMS and IVR services.

Nowadays I use them for sending payment links and transferring ideal payments into gift cards.

We experienced a minor issue for which we didn't expect a solution because of complexity, but reported anyway. Pay.nl actually managed to fix it. So support was above expectation today.

My company has been a customer for a long time at pay.nl. Their support has been great those years.

We have been a business client with Pay.nl for a long time and are extremely satisfied with their service. Every time we've reached out, we’ve been helped quickly and professionally. Their team is always willing to think along and provide tailored solutions, which is incredibly valuable for us.

Whether it's about processing payments or technical support, Pay.nl offers a reliable and efficient service. Their platform is user-friendly, and integrations run smoothly, making our daily operations much easier.

In short, an excellent choice for any business looking for a reliable payment partner!

They did a great follow up to bring me onboard and helped me to use the platform in the right way. Whenever I had an issue somebody helped me even if I was in free package.