Die Post Reviews 

Excellent, efficient, and reliable service. My delivery arrived exactly on time, and the tracking tool was outstanding, I could follow every stage, from dispatch and distribution to the expected delivery time. As I am flying tomorrow, this allowed me to plan everything perfectly. I am extremely satisfied and gladly give Swiss Post Six stars. Thank you!

So I think a new experience calls for a new review, especially seeing how many of these experiences I now have with Die Post.

I have been waiting for an important, sensitive package to arrive from an international sender. Swiss Post sent me a notification more than a week ago, saying that the package would arrive that day. It didn't. Two days ago I got another notification saying that I will receive it yesterday. Guess what, it wasn't delivered. This is a package we paid a good deal of money for, to be shipped as priority. Not only Swiss Post regularly dispenses with international priority statuses, they accept zero responsibility for delays, because IT SAYS IN THEIR TERMS THAT DELAYS COULD HAPPEN.

So basically they think it's ok to announce that they can't do their jobs properly, and then not do it properly. Your terms of service are NOT the excuse you think they are, no excuse for your incompetence.

To make matters worse, I called them today for the second time to discuss the issue, and on the phone I got the most condescending, patronising piece of work for a representative. She proceeded to explain to me the same nonsense I've heard a million times before, while expressing not the smallest sign of any kind of professional regret over what is happening. Instead when I told her that I didn't need all the repeated explanation and bloody baby talk, and all I need for her was to make sure that if there is any missing information, it gets provided to the delivery person, she proceeded to hang up the phone on me!!!!!!!

Honestly, if I treated people like that in my professional life, I would be out of a job and a career in a week. Not only that, I would feel absolutely horrible treating someone like that. Swiss Post and their employees on the other hand, seem to be of the belief that since there's no real way to cut them out completely and always use alternative services, since they hold the monopoly, it's ok for them to treat people like so much garbage.

Shame on you. Really, shame.

Was a good experience, the delivery man was very nice 👍🏼

I waited at home all morning for the delivery of my packages but the delivery guy did not deliver my priority packages, instead he left a pick up note! Please do not hire anyone who is shy or anyone who do not want to do the to-be-signed packages! If i am the manager of the post office, i would definitely terminate any delivery agents who don‘t want to face the customers for signature of their packages! I paid for a priority package only for me to pick it up?! 😡

Totally unreliable (except for charging you)!
None of the online services work except for the billing - so they charge your card but don't provide the service.
When you hit the "support" button, you get a bot saying that you'll be contacted by email. 2 weeks later (!!) you receive an email from them saying they can't help because it's the wrong support department..
You never get your money back and no service is performed, no matter how much you try to contact someone or get assistance...
This level of stupidity, dysfunction and idiocy can only be found in Switzerland, nowhere else in the world would any commercial entity like that survive even 1 days...

Disrespectful selfish and impolite they do whatever they want failed to deliver my package and didn't apologize this attitude can't tolerate

Very arrogant employee on the phone. Super rude. Rushing through the call, not wanting to let me talk, getting upset if you are not quick enough to follow a process.
For sure underpaid and overworked. Really bad customer service.

The Swiss Post is great for letter deliveries but not packages, there is always delays, weird delivery schedules that don’t match anyone’s lives, and way too long processing times making packages miss delivery deadlines.

Swiss Post should modernise and streamline their operations to the JP Post model which has max 3 day shipping.

The quality of service of Swiss Post in 2026 is a complete downgrade from what it was 13 years ago when letters and packages were all on-time, with fast processing times, and actual service.

I may end up asking all services to stop shipping packages and letters to me using Swiss Post instead using Private companies like DHL, FedEx or UPS which have way better service than the government-ran entity which just feels like it is there for the country to be able to claim to be a mail powerhouse.

Swiss Post is a former shell of itself, that has been gutted from having actual service, good delivery times, and fast processing times.

Until Swiss Post makes amends and delivers all packages according to delivery deadlines, the grade will remain a 2-star/33% or on the Swiss grading System a straight up 1 out of 6, just for the effort of writing their name.

The parcel tracking app was excellent today. The advance notice of delivery window together with the updated tracking enabled me to meet the driver at the door. Efficient for both parties. Thank you..

They take no responsibility for packages going missing when they are careless with delivery, even for high-value international goods. Poor customer service with chatbot generated unhelpful and unrelated responses.

sorry for trying to buy an international label on your website. sorry for trying to give you my money. thanks for making it impossible

Said package would shortly be handed over to swiss post and it’s been 24hrs and it’s just silence, no update… thought the top swiss delivery service would be better than this

Sending a letter to France, 5.- Fr in customs declaration fees to pay (no value declared ...), and upon receipt, my daughter gets a payment notice for €11 to retrieve her letter because the declaration was filled out incorrectly and VAT was not paid... in short, Die Post, Die! (sic) is useless and a ripoff company!!!

I love our local team. They are always friendly and helpful. The monopolist company on the other hand keeps annoying me. With another increase in parcel prices, it becomes more and more difficult to buy and sell stuff over second hand platforms. Reusing stuff is good for everyone - and I'm happy to pay for transport - but these guys seem just too greedy.
Now their (to me) newest gig is to charge "customs clearance service charge" on shipments that are free of customs and VAT has been declared and paid by the importing company. What a rip off.

I am very disappointed with Swiss Post. I was expecting a smartphone shipped from Japan. The invoice was correct, and the item value was clearly below the threshold for customs duties.

However, the package arrived in Switzerland on December 1st and has been stuck at customs ever since with no progress at all. Because nothing was moving, I emailed customer support on December 9th. Today is December 11th, and I still have not received any reply.

There is absolutely no update, no explanation, and no communication. This level of service is unacceptable, especially for an international shipment. I just want my package to be processed normally and to receive clear information, but Swiss Post has completely failed to provide even the most basic support.

Pire service

I never seen a bad service like post mobile. They charge you more than the price in the contract. Absolutely scam! Get mobile plan on your own risk!!

Very bad customer service!!

They lost my luggage and will not compensate.

Terms and conditions are very difficult to find on purpose.

(For a whole luggage, they refuse to compensate as it contained a pair of earphones. That's the technicality they're going for.)

Very disappointing!!!!

More than 2 months of chasing and resulting like this.

This company fished a package shipped from another company whit the wrong CAP number and managed to deliver it to my home.