From entrance to exit we were treated warmly and with each visit we went home with more knowledge and a feeling of comfort. We never felt pressured and we got professional feedback on posture. We are... See more
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Its been a great experience so far with Swiss sense - we booked our bed and waiting for delivery in coming weeks. We were impressed by the models in display in the store, liked the quality and opt... See more
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Our experience at Swiss Sense started off great. The worker helping us really knew what she was doing and was patient and involved. But what happened during our scheduled appointment was honestly ve... See more
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We were served by Mrs. Sillman who explained us various aspects while choosing bed. She showed us all the options and was very patient with all our questions. We had excellent experience choosing our... See more
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Company details
About Swiss Sense
Written by the company
Seit über 100 Jahren steht Swiss Sense für das, was wirklich zählt: Deinen guten Schlaf.
Unser Ziel ist es, besten Schlafkomfort zu schaffen – spürbar in jedem Detail unserer Betten, Matratzen und Accessoires. Dabei verbinden wir Handwerkskunst, Qualität und Design zu einem einzigartigen Schlaferlebnis.
Bei Swiss Sense findest Du alles, was Du für erholsamen Schlaf brauchst – von hochwertigen Boxspringbetten über stilvolle Bettgestelle bis hin zu Matratzen, Toppern, Kopfkissen und Bettwaren. Jedes Produkt vereint Komfort, Qualität und zeitloses Design, damit Du jede Nacht entspannt genießen kannst.
Wir wissen, dass jeder Mensch anders schläft. Deshalb kannst Du bei uns Dein Traumbett ganz individuell gestalten – von der Matratze bis zum Design. Wähle den Komfort, der zu Dir passt, und finde Deinen ganz persönlichen Stil.
Ob online oder im Store: Bei Swiss Sense wird Dein Bettenkauf zu einem inspirierenden Erlebnis – persönlich, hochwertig und ganz auf Dich abgestimmt. Mit unseren Schlafexperten kaufst Du nicht nur das beste Bett, sondern sicherst Dir erholsamen Schlaf – Nacht für Nacht. Vertraue auf unseren ausgezeichneten Service, lange Garantiezeiten und eine Betreuung, die Dir auch nach dem Kauf ein gutes Gefühl gibt. Auf unserer Website findest Du außerdem viele inspirierende Ideen für die Gestaltung Deines Schlafzimmers. Entdecke die ganze Kollektion auf swisssense.de
Swiss Sense Boxspringbetten & Matratzen
Written by the company
- Maßgefertigtes Bett
- Bei Swiss Sense bekommen Sie immer ein Bett, das zu Ihren Wünschen und Bedürfnissen passt. Jeder Mensch ist anders, hat einen anderen Körperbau und einen anderen Geschmack. Deswegen können Sie alle Betten aus unserer Kollektion individuell zusammenstellen, sodass Ihr neues Bett zu Ihrem Stil, Komfort und Budget passt. Jedes Bett wird fachmännisch von unseren Bettenmachern hergestellt, in dem Stil, der Ihrem Geschmack entspricht, und mit dem Komfort, der Ihren Körper am besten unterstützt. Damit Sie Nacht für Nacht gut schlafen und ausgeruht aufwachen.
- Rundum-Sorglos-Service
- Wenn Sie dafür sorgen, dass der Weg zu Ihrem Schlafzimmer frei ist, erledigen wir den Rest. Unser freundlicher Lieferservice bringt Ihr neues Bett kostenlos zu Ihnen nach Hause und nimmt sich ausreichend Zeit, um dieses fachmännisch zu montieren. Wir hinterlassen Ihr Schlafzimmer ordentlich, sodass Sie direkt gut schlafen können. Wenn Sie es wünschen, nehmen wir auch Ihre alte Matratze mit und sorgen dafür, dass so viele Teile wie möglich ein zweites Leben erhalten.
- Mehr als 100 Filialen
- Möchten Sie sich persönlich und fachkundig beraten lassen? Besuchen Sie dann eine unserer mehr als 100 Swiss Sense Filialen in Deutschland, Österreich, Belgien oder den Niederlanden. Unsere Schlafberater stehen Ihnen jederzeit zur Verfügung, um gemeinsam mit Ihnen das passende Schlafsystem zu finden und zusammenzustellen. Holen Sie sich Inspiration für Ihr Schlafzimmer oder kommen Sie zum Probeliegen vorbei. Wir freuen uns auf Sie!
- Schlafberatung mit 100% Zufriedenheitsgarantie
- Uns ist es wichtig, dass Sie die Schlaflösung finden, die Ihnen eine gute Nachtruhe ermöglicht. Deswegen erhalten Sie bei uns stets eine persönliche Schlafberatung. Weil wir uns dessen so sicher sind, haben Sie 90 Tage Umtauschrecht. Sollten Sie dennoch nicht zufrieden sein, finden wir gemeinsam eine geeignete Lösung. Darüber hinaus geben wir umfangreiche Garantien auf unsere Produkte, damit Sie Ihr neues Bett jahrelang genießen können.
Contact info
Frechen, Germany
- 02173 8983030
- kontakt@swisssense.de
- swisssense.de
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic
From entrance to exit we were treated warmly and with each visit we went home with more knowledge and a feeling of comfort.
We never felt pressured and we got professional feedback on posture. We are very happy about visiting this beautiful stor.
25 August 2026
Reply from Swiss Sense
Thank you so much for your wonderful feedback! We’re delighted that you felt comfortable and well advised throughout your visits. It’s great to hear that you appreciated our professional guidance and relaxed atmosphere.
We wish you many restful nights and look forward to welcoming you again!
good advice great bed
26 January 2026
Reply from Swiss Sense
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Sie mit der Beratung zufrieden waren und so gut in unserem Bett geschlafen haben.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Great salesperson and comfortable mattresses
Aiad, the salesman was very kind and patient. I was not totally happy with the selection of beds but his attitude and attentiveness is unmatched. Aiad was helpful and got me the bed I desired within my budget and the mattress I was looking for.
27 April 2026
Reply from Swiss Sense
Dear Christina,
Thank you very much for your kind feedback!
We’re delighted to hear that Aiad provided such patient, attentive, and helpful service. We’ll be sure to pass along your compliments – he’ll truly appreciate it.
We’re also glad that, despite your initial concerns about the selection, he was able to find a bed and mattress that suited your needs and budget. Your satisfaction means a lot to us.
Wishing you many comfortable and restful nights ahead!
Best regards,
Your Swiss Sense Team.
sehr gut
sehr gut! Super service und beratung.
Great experience. Super Service and advice.
18 April 2026
Reply from Swiss Sense
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung und die Zeit, die Sie sich dafür genommen haben.
Es freut uns sehr, dass Sie mit unserem Service und der Beratung so zufrieden sind.
Wir wünschen Ihnen einen schönen Tag.
Ihr Swiss Sense Team
Went to the store near Kudamm and…
Went to the store near Kudamm and bought the most amazung bedlinens! Will definitely save up for a bed from there.
Staff is very attentive and the store just looks and feels lux!
11 March 2026
Unprompted review
Reply from Swiss Sense
Dear Customer,
thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your visit to our store Berlin and that you love the bedlinens you purchased.
It’s great to know that our attentive staff and the luxurious atmosphere of the store made such a positive impression.
We’d be thrilled to welcome you back whenever you’re ready to explore our beds — we’re sure you’ll find the perfect one for you.
Warm regards,
Your Swiss Sense Team
Knowledgable Team with honest suggestions
We were served by Mrs. Sillman who explained us various aspects while choosing bed. She showed us all the options and was very patient with all our questions. We had excellent experience choosing our bed.
3 March 2026
Reply from Swiss Sense
Dear Vipin Jain,
Thank you very much for your wonderful feedback!
We are delighted to hear that you had such a positive experience choosing your bed with us. Mrs. Sillman will be especially happy to know that her advice, patience, and detailed explanations made the process easier and more enjoyable for you.
Providing honest guidance and taking the time to answer all questions is very important to us. We truly appreciate your trust and wish you many comfortable and restful nights with your new bed!
The worst customer service, money scamming
The worst customer service, scamming for money. I ordered a bed in September 2025, it was supposed to be delivered on first two weeks of January 2026 - ok. As the delivery didn´t arrive and there was no information from the company, i contacted Hermes, which was the delivery contractor. They said the bed had been damaged on delivery and had to be returned. After multiple contact attempts Swiss Sense replied to me per phone and email and assured me i can get a full refund. I opted for it. No money ever arrived. In the coming 6! weeks they replied to me once and said that they have to wait until the bed arrives back at their warehouse. No, it is not true. Any further communication was ignored, the money from swiss sense was NEVER refunded! I was lucky to have paid through paypal, so i was able to use their customer protection program to get a refund. The company also never replied to paypal case.
I will never order anything from this company again and will actively advise anyone who asks to go with another option. I ordered my bed from Porta and it went completely smoothly.
9 February 2026
Unprompted review
Reply from Swiss Sense
Sehr geehrter Herr Milbergs,
vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen.
Wir bedauern, dass es in Ihrem Fall zu solchen Unannehmlichkeiten in Bezug auf die Zustellung und die Rückerstattung gekommen ist.
Das entspricht nicht unserem Servicestandard und wir möchten uns selbstverständlich dafür entschuldigen.
Setzen Sie sich doch gerne mit unserem Kundendienst in Verbindung, der Ihnen bei Ihrem Anliegen weiterhelfen kann.
Unser Kundendienst ist gerne für Sie da:
Telefonisch unter: 02173/8983030 (Montag bis Freitag: 08:30 - 17:00 Uhr)
Per E-Mail: kontakt@swisssense.de
Kontaktformular via Homepage: www.swisssense.de
Wir wünschen Ihnen einen schönen Tag.
Ihr Swiss Sense Team
Greatest and the best!
18 February 2026
Unprompted review
Reply from Swiss Sense
Sehr geehrter Kunde,
vielen Dank für Ihr großartiges Feedback!
Es freut uns sehr, dass Sie so begeistert sind. Schön, dass wir Ihre Erwartungen erfüllen konnten – wir freuen uns, Sie jederzeit wieder bei uns begrüßen zu dürfen.
Herzliche Grüße
Ihr Swiss Sense Team
Reply from Swiss Sense
Dear Customer,
Thank you for taking the time to leave a positive review.
We are delighted to hear that you are satisfied with our mattresses, pillows and duvets.
We wish you a pleasant day.
Your Swiss Sense Team
Best customer service
Mr. Wolfgang was great, I came in looking for a pillow and he was very helpful and patient with me. He helped me find the exact pillow I was looking for and I appreciated that he showed me all the options.
8 January 2026
Reply from Swiss Sense
Dear Customer,
Thank you for your positive review and for taking the time to write it.
We are delighted to hear that Mr Wolfgang was able to assist you so well in choosing your pillow and that you were satisfied with his patience and helpfulness. We will be happy to pass on your praise to him.
We wish you a wonderful day.
Your Swiss Sense Team
Great collection, Competitive pricing, Best instore service!
Its been a great experience so far with Swiss sense - we booked our bed and waiting for delivery in coming weeks.
We were impressed by the models in display in the store, liked the quality and options to customize to make it perfect for me. Added to all, we have been specially impressed by the attention, advise and suggestions provided by Frau Hanna Zborovska (Weiterstadt Outlet) - we have not come across many such friendly staff in other outlets!
Looking forward to having our bed soon and start enjoying the same. We would have loved to have quicker delivery timelines though!
31 December 2025
Reply from Swiss Sense
Lieber Kunde, liebe Kundin,
vielen Dank für Ihre wunderbare Bewertung und das großartige Feedback!
Es freut uns sehr zu hören, dass Sie mit unserer Auswahl, den Preisen und vor allem mit dem Service in unserem Store so zufrieden sind.
Ein besonderes Dankeschön geben wir sehr gerne an Frau Hanna Zborovska im Weiterstadt Outlet weiter.
Wir sind stolz auf ihr Engagement und freuen uns, dass sie Ihnen mit Kompetenz, Freundlichkeit und individuellen Empfehlungen weiterhelfen konnte.
Wir wünschen Ihnen jetzt schon viel Freude mit Ihrem neuen Bett und hoffen, dass es Ihnen lange erholsame Nächte bereiten wird.
Dass die Lieferzeit für Sie etwas kürzer hätte sein dürfen, verstehen wir gut. Wir arbeiten kontinuierlich daran, unsere Abläufe weiter zu optimieren – Ihr Feedback hilft uns dabei sehr!
Vielen Dank für Ihr Vertrauen in Swiss Sense.
Wir freuen uns, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!
Herzliche Grüße
Ihr Swiss Sense Team
Wenn du möchtest, kann ich dir auch:
Very knowledgeable customer advisor.
Very knowledgeable customer advisor.
Great selection of beds and optional equipment.
Good price/value.
4 December 2025
Reply from Swiss Sense
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, eine positive Bewertung zu hinterlassen.
Es freut uns sehr, dass Sie die Kompetenz unseres Beraters, die große Bettenauswahl und das Preis-Leistungs-Verhältnis schätzen.
Wir wünschen Ihnen einen schönen Tag.
Ihr Swiss Sense Team
Our experience at Swiss Sense started…
Our experience at Swiss Sense started off great. The worker helping us really knew what she was doing and was patient and involved. But what happened during our scheduled appointment was honestly very unprofessional.
Right in the middle of ordering our bed, she suddenly told us to “wait a minute” and went to help someone who had just walked in. That “minute” turned into at least 20 minutes. We told her we were on a tight schedule, but she kept saying “just one more minute.” My husband eventually had to leave because of prior commitments, and I ended up finishing everything on my own.
We appreciated her knowledge, but the way the situation was handled made the whole experience feel disorganized and unprofessional.
27 November 2025
Reply from Swiss Sense
Dear Customer,
Thank you for your review and for taking the time to review us.
We sorry to hear that you were unhappy with your shopping experience and will look into this internally.
We wish you a nice day.
Your Swiss Sense Team
Ordered a KAMEO Custom Cool Mattress
Ordered a KAMEO Custom Cool Mattress. The mattress does not cool at all- it gets heated up A LOT. I never had such a warm mattress. I have cotton sheets, the room is cool, all the other factors are cool. I don't recommend getting this product.
27 September 2025
Unprompted review
Reply from Swiss Sense
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen.
Wir bedauern, dass Sie mit dem gekauften Produkt nicht zufrieden sind. Bitte wenden Sie sich an die zuständige Filiale, die Ihnen weiterhelfen wird.
Wir wünschen Ihnen einen schönen Tag.
Ihr Swiss Sense Team
Reply from Swiss Sense
Dear customer,
Thank you for your review.
We are delighted that you are satisfied with our products, delivery, and customer service.
We wish you a restful night's sleep.
Your Swiss Sense team
the bed broke after only 4 months
the bed broke after only 4 months. i went to the branch and submitted a complaint they said theyll fix it within a week max but nothing happened. after more than one month, i reached out again to support so they replace the part and now almost a month has passed and i still havent got the replacement part however they said they will send it this week. very disappointing service.
15 September 2025
Unprompted review
Reply from Swiss Sense
Dear Mr. Houri,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with both the product and the delay in resolving your issue.
This is certainly not the level of service we aim to provide, and we completely understand your disappointment. We’re aware of your case and can assure you that our team is actively working to ensure the replacement part is delivered as promised.
We truly appreciate your patience and hope to restore your trust in our service.
Your Swiss Sense Team
Very good
Very good.
The bed will arrive in oktober, so i will share a updated review.
The saleswoman was very friendly and had perfect knowhow.
5 July 2025
Reply from Swiss Sense
Dear Customer,
We’re happy to hear you felt well-advised and appreciated the expertise and friendliness of our team.
We look forward to your updated review once your bed arrives in October – until then, all the best!
Your Swiss Sense Team
In store great / online e-commerce not so much
Ordering a bed in the store was super! But actually ordering online was not so good. With the online order, there's no shipping updates or ability to track. That's super annoying because I just wanted a couple of pillows and it said 3 days delivery and still a week later and no pillows or ability to track delivery :( :(
16 August 2025
Reply from Swiss Sense
Dear Mr. Thackwell,
thank you for your review and for taking the time to write it.
We are delighted that it is so positive overall.
You will receive a tracking number as soon as your order has been shipped.
We wish you a wonderful day!
Best regards,
Your Swiss Sense Team
Outstanding Customer Service and Quality
After years of enjoying my Aeromax Breeze topper, a bump appeared that made it uncomfortable. I contacted Swiss Sense, and they responded with genuine care and professionalism. They offered a replacement, showing they truly stand behind their products. Their after-sales support made a huge difference and turned a frustrating situation into a very positive one.
4 August 2025
Unprompted review
Reply from Swiss Sense
Dear Ms. Funk,
Thank you very much for your great review.
We are delighted that you had such a positive experience with our customer service.
We wish you a restful night's sleep and a wonderful rest of the week.
Your Swiss Sense Team
In store experience Great, Delivery not so good.
In store experience Great, actually exceptional service. Delivery and customer support not good. We asked can we have the delivery delayed by several weeks. Was told they can pick a delivery week. Was scheduled for that week. New house and we were not able to move in yet and no one there to take delivery's. The warehouse sent it 3 weeks early, then it went back. This happened a couple times then I had to deal with customer support get a refund then re order only 2 days before we moved in. Then of course it took 3 days for our mattress to arrive. But in store services was Great.
30 June 2025
Reply from Swiss Sense
Dear Mr. Gordon
We're glad to hear you had a great experience at the store.
We are sorry that there were issues with the delivery date and communication.
Your disappointment is completely understandable and we will use your experience to improve our service in the future.
We wish you a good day
Your Swiss Sense Team
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