Very Good and PROMPT Customer Service and Support. If possible try to improve the Swann App further. Main issue for me is that stored Playback Security Camera videos are often not available to view fr... See more
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Not having to signup for cloud service. I did buy a 30deg. angled wedge that goes from side to side. I was disappointed! I wish there was angled wedge that was vertical(Up and Down) instead of being h... See more
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Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
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We had a couple of instances with people messing with our cars and bought the cameras to be able to see what happened if it should occur again. The battery last about two weeks before needing to be r... See more
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Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.8
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Efficient service
Efficient service. Problem resolved quickly. Very happy with Swann customer service.
22 July 2026
Unprompted review
Excellent product knowledge
Excellent product knowledge, prepared to listen, took time to help & rectify my problems both yesterday and also the 21st July 2026
21 July 2026
Unprompted review
The technician I spoke to was very…
The technician I spoke to was very helpful and answers all the questions in a very professional manner, which met all my needs.
21 July 2026
Unprompted review
swann HDD error
Even though it was difficult to understand the phone operator we got through it, unfortunately the problem is have is not fixed as i will need a new hard drive
21 July 2026
Unprompted review
Replacement camera.
My new camera arrived two days after ordering. Very pleased with product.
6 July 2026
Reply from Swann Security
Hi Alistair,
Thank you for your feedback. We're delighted to hear that your new camera arrived just two days after placing your order and that you're very pleased with your purchase.
Thank you for choosing Swann. We truly appreciate your support and hope you continue to enjoy your new camera. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
The customer service was outstanding!
The customer service was outstanding!
The agent had a vast knowledge of the product and was able to sort out my issue very quickly.
Swann Support Ticket # 2958296
13 July 2026
Unprompted review
Reply from Swann Security
Hi Wormdrive,
Thank you for your wonderful feedback. We're delighted to hear that you received outstanding customer service and that our support member product knowledge helped resolve your problem quickly.
If possible, could you please share your support ticket number? We'd love the opportunity to identify and recognize the team member who assisted you and pass along your kind feedback. We'll be sure to share your wonderful comments with the team. They'll be delighted to know their efforts made such a positive difference.
Thank you again for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
I sought assistance when a newly…
I sought assistance when a newly delivered DVR appeared faulty. Disgusted to find telephone assistance no longer offered. Email ping pong has now been going on for over 2 weeks with no resolution.
Keith Ogden.
29 June 2026
Reply from Swann Security
Hi Keith,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it has been to wait for a resolution. This is certainly not the experience we want you to have.
We can confirm that you have an active warranty request, and your case has already been endorsed to the relevant team. We've also sent you an email with the details regarding your replacement.
Kindly check your inbox, as well as your spam or junk folder, for our email containing the next steps and further instructions. If you have any questions, please reply directly to that email, and our team will be happy to assist you.
Thank you for your patience and for giving us the opportunity to resolve this for you.
Your feedback is truly appreciated.
Mary – Swann Team
I would have given a zero but there is…
I would have given a zero but there is no space for it. Contacted you on Thursday and told your person to get back within 24 hrs and nobody has responded.
5 July 2026
Reply from Swann Security
Hi Lee,
Thank you for sharing your feedback. We're very sorry for the delay in getting back to you. We understand how disappointing it is when you're expecting a response within the timeframe provided, and this is certainly not the experience we want you to have.
We can confirm that you have an active refund request for the USB antenna, and your case has already been endorsed to the relevant team for review. We've also escalated your ticket to help prioritize the request.
Kindly monitor your email, including your spam or junk folder, as the team will send you further instructions regarding the next steps as soon as the review has been completed.
Thank you for your patience and for giving us the opportunity to assist you.
Your feedback is truly appreciated.
Mary – Swann Team
All components arrived on time and in…
All components arrived on time and in good condition. The set up was fairly easy but I would have liked a little more information on how to use the USB storage.
4 July 2026
Reply from Swann Security
Hi David,
Thank you for sharing your feedback. We're delighted to hear that your order arrived on time and in good condition and that you found the setup process fairly straightforward.
For your system, the included 64GB microSD card provides local storage, and you also have the option to expand your storage by connecting a compatible USB storage device of up to 4TB if additional recording capacity is needed.
Thank you again for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Adrian,
Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your Swann product and that it's been absolutely brilliant for you.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
The four Motion Alert Sensors that I
The four Motion Alert Sensors that I
purchased, paired with my Swann System but show no configuration
options on the Edit Modes screen.
This product is defective and I would
like a refund.
2 July 2026
Reply from Swann Security
Hello Ken,
Thank you for sharing your feedback. We're sorry to hear that the Motion Alert Sensors have not met your expectations.
Please note that the Motion Alert Sensors are designed with more limited configuration options than our standalone wireless cameras. As a result, they do not display the same range of settings within the Edit Modes screen of the Swann Security app.
The primary configuration available for these sensors is through the Modes feature, where you can choose whether to receive Motion Alert push notifications while the system is in Home, Away, or Night mode.
If the sensors are paired successfully but are not functioning as expected, we'd appreciate the opportunity to review your setup and confirm that everything is operating correctly. If you're considering a refund, please reach out to us at tech@swann.com, and we'll be happy to review your case, gather additional details, and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
I still have not heard back…
I still have not heard back from customer service. Getting in touch with someone and getting answers/help is nearly impossible
4 July 2026
Reply from Swann Security
Hi Dewayne,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received the assistance you were expecting. We understand how disappointing it is when you're waiting for a response, and this is certainly not the experience we want you to have.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather some additional details about your case and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
I have owned swann cameras for a few…
I have owned swann cameras for a few years and getting technical help is impossible for seniors I have been trying fir over 3 weeks for help I will not recommend swann
17 July 2026
Unprompted review
Reply from Swann Security
Hi Channan,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how difficult it has been to get the technical assistance you need. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather some additional details about your system and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
Doorbell rings when no one there..suffers connection issues
Not impressed..difficult to fit as very little space between mounting plate and doorbell..bell rings when no one there too
3 July 2026
Reply from Swann Security
Hi Mark,
Thank you for sharing your feedback. We're sorry to hear that your doorbell has not met your expectations. We understand how concerning it is when the doorbell experiences connection problems, is difficult to install, or triggers notifications when no one is there. This is certainly not the experience we want you to have.
There are several factors that can affect the performance of a video doorbell, including the installation, Wi-Fi connection, placement, and detection settings. We'd appreciate the opportunity to investigate these with you and work toward the best possible resolution.
We will be reaching out to you via email to gather some additional details about your setup and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
Stay well away from Swann and buy another brand.
If you want a decent camera system DO NOT BUY SWANN!!!
I have two Swann systems and they have both failed. Just out of warranty and guess what they don’t want to know and don’t even repair their own products.
So you have to buy again.
I don’t think so.
Been in touch with customer service and they didn’t even contact me back. It’s been three weeks since.
Raised a ticket online only for a generic email to come back with nothing but rubbish.
Avoid this company and ALL of its products.
I’ll be buying EUFY cameras now to replace this Swann crap.
16 July 2026
Unprompted review
Reply from Swann Security
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it is when your systems stop working and you feel your concerns have not been addressed. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to review your case and work with you toward the best possible resolution. We will be reaching out to you via a separate email to gather more details about your systems and your previous support experience so we can investigate further and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
The cord ordered is damaged
The cord ordered is old, has corrosion and the power cord is chewed off as if a rat ate it. I'm very dissapointed. I will be returning it.
3 July 2026
Reply from Swann Security
Hello Erik,
Thank you for sharing your feedback. We're very sorry to hear about the condition of the cord you received. What you've described is certainly not the quality we strive to deliver, nor is it the standard our customers should expect from Swann.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather additional details about your order and provide the best possible assistance with your return.
Thank you for giving us the opportunity to make this right.
Your feedback is truly appreciated.
Mary – Swann Team
Miserable experience!!!! Can’t do anything with Swann without the app
I subscribed to priority support with Swann. However I cannot access the priority support without the app. I lost access to the app when I changed WIFI. Getting support through regular channels is an absolute nightmare. I’ve tried everything possible to get a response from their support team, to no avail. Later today I plan to write letters to everybody at Swann including the Swann store where I purchased my systems. I have NVR system and stand alone wireless. I have not had use of my cameras for over a month. It’s clearly an authentication issue with Swann. I called corporate headquarters and all you get is the telephone maze leading back to the inefficient support team.
I’m no longer calling for technical support. I’m calling because I purchased Priority Support and your authentication system prevents me from accessing the support benefit I’m paying for. I need this escalated to the team that manages customer accounts immediately.
1 July 2026
Unprompted review
Reply from Swann Security
Hi Leah,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it has been to access your Priority Support benefits. This is certainly not the experience we want you to have.
We can confirm that you recently connected with our support team and that they were able to assist you with logging into your account and with one of your wireless cameras.
We'd appreciate the opportunity to continue assisting you and work with you toward the best possible resolution. We will be reaching out to you via email so we can review the remaining concerns and ensure everything is resolved properly.
Kindly check your inbox, including your spam or junk folder, for our email, and we'll continue working with you until your case is resolved.
Your feedback is truly appreciated.
Mary – Swann Team
We had to change to fiber internet
We had to change to fiber internet. We cannot get them system back running on the new system.
2 July 2026
Reply from Swann Security
Hi Dianna,
Thank you for sharing your feedback. We're sorry to hear that you've been unable to get your system back online after switching to fiber internet. We understand how important it is to have your security system up and running.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather additional details about your setup and provide the best possible assistance in getting your system connected to your new network.
Your feedback is truly appreciated.
Mary – Swann Team
I purchased two Swann DVR85680A units
I purchased two Swann DVR85680A units, and one of them is defective—it does not receive any signal.
I returned to the retailer to request a repair, but they referred me to Swann Support instead.
I contacted Swann Support, and they opened a support case. Unfortunately, after that I received no follow-up or assistance. Despite waiting for a response, I have not heard back from them.
Based on this experience, I am disappointed with Swann's customer support and cannot recommend it.
15 May 2026
Unprompted review
Reply from Swann Security
Hello Kund,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it is to receive a defective DVR and then not receive the follow-up you were expecting. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather more details about your support case and review what has happened so we can investigate further and provide the best possible assistance.
Thank you for giving us the opportunity to make this right.
Your feedback is truly appreciated.
Mary – Swann Team
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