SVB

Hello there,

Thank you for sharing your feedback. your feedback. We're delighted to hear that you've had a positive experience with our customer service and support. Providing prompt assistance is something we strive for, and we're pleased to know it has made a difference.

We also appreciate your suggestion regarding the Swann app. We're sorry to hear that you've experienced problems viewing playback recordings from several days ago. Playback availability can be affected by factors such as network connectivity, storage status, synchronization, or system settings. We'd appreciate the opportunity to review your setup and investigate what's causing this behavior.

If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.

Your feedback is truly appreciated.

Mary - Swann Team

Hi there,

We take authenticity and safety concerns seriously and continuously work on improving the experience to help users feel comfortable and confident while building connections on the platform. Reports regarding suspicious or misleading interactions are carefully reviewed by the team, and a large number of profiles are verified according to platform procedures.

The platform offers free registration and basic access, with additional features available for users who want to expand their experience and interactions.

Your comments regarding profile authenticity, pricing transparency, and support experience are appreciated and will be taken into consideration for future improvements. If you encountered interactions or account activity that raised concern, please contact support@wingtalks.help with relevant details so the situation can be investigated further.

Best regards,
Nia from Wingtalks

Hey SVB, we're grateful to you for making our team aware of the difficulties you've faced recently.

We know from personal experience that it can be an anxious wait and try our upmost to provide clarity on our processes and a consistent timeframe for delivering results. We apologize if a misunderstanding surrounding these details has caused disappointment or a false expectation as to when a set of results should be completed. We will certainly use this feedback to see how we can better inform our members on site so that they can have a realistic expectation as to when to expect their results.

We would be pleased to provide this clarity now so that we can support you in full. Please note that our standard timeframe for delivery of an exciting set of results is 6 to 8 weeks from the date your returned sample is marked as 'received' by our laboratory. We provide a tracking tool via your account so that you should never be in the dark as to the status of your test. If you've yet to avail of this useful feature then please follow the quick couple of steps outlined in the guide below.

https://support.ancestry.com/s/article/AncestryDNA-Test-Status

We would also like to apologize if you were awaiting a reply to an email which never materialized. Many of our emails we issue are 'non reply' emails meaning they cannot be replied to. We regret if this was the case for you as we never want to disappoint our members in anyway. We would be pleased to review your account to see if any email was received and investigate further. We would also be pleased to review the status of your test to make sure that all is proceeding according to plan.

If you would like us to take such action then please reply to our incoming Trustpilot private message with your account username as this will speed up this process considerably. Should you have even the smallest issue finding your username then please make use of the handy guide linked below.

Thanks for your patience and we trust that you will soon be sitting down to unlock your completed results.


https://support.ancestry.com/s/article/Finding-Your-Username