Stan Reviews 

Stan store made starting my business so easy!

Elvin was super responsive and so helpful!

I run a YouTube channel for app founders and sell digital products through Stan. On 3 September I published the best-performing video in the history of my channel. It sends every viewer to a free product on my Stan store.

For about a day, delivery worked. Then it stopped. People signed up and received nothing, no file, no email, nothing in spam. I only found out because a customer emailed me. Over the next two days I sent the file by hand from my own inbox to more than 100 people while the video kept climbing past 10,000 views.

Two days later, the file I had uploaded to the product was simply gone. The product page showed no attachment. I did not remove it.

All week the dashboard threw error messages while I edited products and email flows. It looked like it was still working. It was not, and there was no warning that anything was failing.

The result is written in public under my video: comments calling my sign-up a scam and saying I collect emails and send nothing. That is the damage. Not a missed sale, my name, in front of the exact audience I make a living from. I had upgraded to the paid plan two days earlier specifically so that delivery and email flows would run without me during this launch.

I have written to support with dates and asked what they will do about it. I will update this review with their answer. Until then, if your launch depends on a file actually arriving, test it yourself after every change, because the platform will not tell you when it stops.

I just love everything about it

I like the pricing and how easy it makes it to run my business, especially for a beginner!

If you can add a unique notification like Shopify that would be amazing

Extremely disappointed with Stan Store support and payout issue

I’m extremely disappointed with my experience with Stan Store.

I currently have funds sitting in my Stan Store account that I have been unable to cash out. I have contacted Stan Store support multiple times via email trying to get this resolved, but I still have not received a proper resolution or clear explanation as to why I cannot access my funds.

What is particularly frustrating is the lack of communication. I have followed up repeatedly and am still waiting for someone to actually investigate and resolve the issue.

I chose Stan Store because I trusted the platform to handle payments and payouts properly. Having money sitting in my account that I cannot access, while receiving little to no meaningful support, is extremely concerning.

Stan Store — I would really appreciate someone from your payments/support team actually looking into my account and contacting me to resolve this.

I am happy to update this review once the issue has been properly resolved, but after multiple emails, I feel I have no choice but to raise this publicly.

Stan is amazing! Easy to set up, easy to get paid and robust enough to scale your business.

I was charged after I had already deleted my account during the free trial. I canceled and deleted my account before the trial ended, so I should not have been charged at all.

What makes this even more frustrating is that there is no customer service available to speak with, and I have been unable to get a response. I also cannot access my account anymore, yet I am worried that the monthly subscription fee may continue to be charged.

Charging me after I deleted my account during the free trial is completely unacceptable. I want the charge refunded and confirmation that no further payments will be taken from my bank account.

One final note: I personally do not put much trust in websites that display nothing but perfect “green star” reviews. I believe customers should be able to see a genuine and balanced picture, including negative experiences like mine.

Quick response ! But a few feedback n forth as

RachelMaye A. Assisted me and was super fast to respond to my messages as well as resolve the matter at hand. 💖

I deleted my account during the free trial, and i was charged

This should be a 10. Chai has been amazing from the first day that I contacted Stan, confused frustrated and in tears. Chai immediately got to work asked me what was happening and she never rushed me. It didn’t stop there. The rest of the team was amazing. Elvin, Logan, Arrisa, Darrie, Manuela if I missed anyone I apologize. Bottom line Stan Store is so lucky to have all of you. You have been amazing and continuing to kill it. My success will be because of you all of you. Ask Elvin if you’re curious on how much money I’ve burned on these academy pushers, or read the email thread. You’ll understand why I was in tears. I’m so blessed that I found this team. You rock!!!

It has been the perfect platform for my little side hustle! Selling on the internet is scary, but Stan Store have made it feel like such a safe, and breezy experience 🥰 So far I have been lucky enough to make $5k + selling my digital books.

I have extremely bad experience. I have two high end sales so far on Stan. Both months I have absolutely paid my membership in FULL and even this second month upgrade to PREMIUM and paid almost 100 USD for membership. The first time they didn’t allow me to cash out full amount but rook around 35 EUR without any allowance from my side. I didn’t want to chase them for small amount but last Monday I sold 1000 EUR and they now allowed me to cash out 625 EUR. IMAGINE THEY STOLE 65 EUR FROM ME WITHOUT MY PERMISSION. If they tell me these are extra charges NO ONE EVER TOLD
ME THERE WILL BE ANY EXTRA CHARGES OUTSIDE MEMBERSHIP THAT I PAID IN FULL AND SURELY NOT CHARGES THAT ARE ALMOST 10% OF MY INCOME. Terrible EXPERIENCE, how can you steal from us lije this from our hard work after I already oaid you 100 EUR for this month??? SHAME ON YOU!!!!

Chai at Stan support got back to me within a few hours of my inquiry. Knowledgeable, and understanding she was able to resolve my issue same day. Responding to each question (email) back to back. When Chai logged off for the day (I’m assuming) Rachael was there right away and Darrie as well to confirm when I was all set. Since this was a time sensitive issue I was very pleased with the customer/creator support that was given. 🙂 Thank you all!

I had an issue with my Stan Store account and was honestly so frustrated on my end, but their customer service was amazing! I reached out for help, and they took care of everything so quickly and efficiently. Several team members jumped in to help, and before I knew it, everything had been reset and I was back into my account. It was such an easy and positive experience working with them — I really appreciate how helpful and responsive everyone was!

I launched my store nearly 3 months ago and made my first sales shortly after. The processing period has long passed, and my connected Stripe account is fully verified and active with zero outstanding action items (Stan Store displays "you can accept and receive payouts").
Despite this, I am unable to cash out my earning. My cash out button remains greyed out, and when you click on the view breakdown it says processing purchases and that has never changed. I have submitted 5 separate customer service support requests to the directed contact email over the past few weeks with zero response or acknowledgment. I love using the platform for its ease, but the customer service is very poor and the lack of communication is unacceptable.
I am hoping this review gets the attention of someone on the support team who can look into my account and release the funds.