Speediance Europe Reviews 

82
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive customer support representatives, making the entire purchasing process smooth, reassuring, and completely stress-free from start to finish. People also love the fitness machine itself, noting that the compact and modern design provides an incredible, user-friendly home workout experience. However, some customers also noted that placing orders directly from the official website can sometimes feel a bit clunky and complicated. A few reviewers additionally mentioned experiencing unexpected shipping delays, noting that they had to wait several weeks before finally receiving their items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that the fitness machines feel... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support representatives are extremely... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting the intuitive setup and... See more

Order

Reviewers highlight positive aspects of the order, noting that agents made the purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a recent update, my Gym Monster 2 unfortunately got stuck on a frozen screen. I want to give massive credit to Keson from Speediance Support (Messenger). He was extremely professional,... See more

Rated 5 out of 5 stars

just wanted to review the customer service support I had during the ordering process. Roberto C (as well as his colleague HAns) helped me out and made the whole experience pretty smooth. Very excited... See more

Company replied

Rated 5 out of 5 stars

Buying the speediance Gym Monster 2 has really been the best decision of my life. Having this in your house give you the freedom to work out any time you like. Workouts come with clear instructions an... See more

Rated 5 out of 5 stars

Haven’t received Machine yet, but their customer service is on top of the game. Big shoutout to Roberto C. for his valuable time, recommendation and help. Will follow up with next review once Gym mons... See more


Company details

  1. Fitness Equipment Wholesaler

Written by the company

Speediance Europe is an independent entity and is not affiliated with speediance.com or eu.speediance.com. Those websites service the USA and German market exclusively — they are not connected to us in any way. When you order directly from us, you receive in-home servicing and dedicated support from within Europe. All official orders from Speediance Europe are placed through one of the following domains: speediance.eu speediance.nl speediance.fr speediance.at speediance.ch speediance.be We cannot take responsibility for orders placed through other websites. If your order was not placed via one of our official domains, it was handled by a separate company. At Speediance Europe, we’re committed to delivering the highest level of service. If there’s anything we can do to support you, please get in touch at hello@speediance.eu or call us on +31 970 1020 6665 — our local team is here to help.


Contact info

4.2

Great

TrustScore 4 out of 5

82 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(82)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Premium telephone support

Jordan called me and I was able to get answers to all questions I had. It was a really lovely and effortless call and I‘m very happy that deliverytimes can be chosen flexible. Thanks again Jordan!

21 October 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the experience so far

Happy with the experience so far. Managed to go in person for a demo in Zürich and was impressed so I've now ordered the gym monster 3 when it will be released.
I had trouble applying the 20euro deposit to the final order that is required for the demo but then can be subtracted from the order.
Roberto on Speedience Whatsapp helped me out quickly to correct this so I could place the order.
Looking forward to receiving it.

17 October 2026
Unprompted review
Rated 1 out of 5 stars

A horrible experience

Customer service rep Lauren proved to be curt, dismissive and rude to me. When I asked for more frequent status reports of my 4000 euro order, she proved to be incommunicado. Deadlines were not respected, and my aggravation and stress suffered.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Gym Monster 2

The demo at The Mall of The Netherlands was great. I’d send some questions beforehand and during a very informative and interactive demo they were all answered. The machine felt great: solid, easy to use and a very intuitive. We have ordered the Gym Monster 2 a couple of days later.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

We're extremely happy!!

We're extremely happy with the customer service we received throughout the purchasing process.
The video call with Jordan Tayler was what really gave us the confidence to move forward with our purchase. He walked us through the Gym Monster 2 in detail, explained all the features and accessories, answered every question we had, and helped us choose the setup that was right for us.
From there, Jordan was always quick to respond, kept us updated every step of the way, and was incredibly helpful whenever we ran into questions or issues during the ordering process. His communication was excellent from start to finish, and he made the entire experience smooth and stress free.
It's rare to come across someone who is so responsive, knowledgeable, and genuinely committed to helping customers. Thank you again, Jordan, for all your support, we really appreciate everything you did for us!

29 July 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience with the…

I had a terrible experience with the dutch crew of speediance.
Jordan, luke & roberto.

Speediance offers free shipping, but that wasn't visible in the checkout page. When I asked them on whatsapp for the free shipping, they told me, that this was only possible on what they call a "demo call".

At the end of this call, they asked for my credit card information, which is a breach of european privacy and banking law. Which if I provided them with this information could have led to credit card fraud.

On whatsapp they where very very childest and rude, saying things in the line of...
we do not work with clients like you.

They let customers jump through hoops, which they didn't clarify anywhere, on how they can get the free shipping.
I think, they try to get as many people on these demo calls, and try to fraud as many people as possible, by giving them their credit card information.

Even when I told them, I'll contact the CEO of speediance via linkedin. They simply shared a GIF with thumbs up (to give you an idea, how childest they behave).

Be aware of your rights.
If they don't deliver your product, they have scammed you. And by european law, you as a customer are always protected.

If they try to get your credit card information (and think that this is america), please go to the police and inform your bank about possible fraud.

The best thing you can do is pay via klarna where you are protected against theft, scams and fraud. Or any other service that will protect you from companies like this

10 June 2026
Unprompted review
Speediance Europe logo

Reply from Speediance Europe

We have reviewed this review in full and need to be direct: the claims made here are false.

We do not request credit card information on calls or via WhatsApp. We never have. This is not a process that exists at Speediance EU. Payment is handled exclusively through our secure online checkout or payment links. Framing a standard sales demo call as an attempt at credit card fraud is defamatory and we reserve the right to pursue that accordingly.

We are also aware of the nature of the communications exchanged with our team over the past week. Our staff handled a sustained and abusive interaction with professionalism. We stand by them entirely. As Mike himself noted, we told him we could no longer serve him due to his abusive behaviour. For a company he is accusing of trying to steal his credit card information, we willingly walked away from the sale, because we choose to stand by our staff rather than tolerate that kind of treatment.

We have processed thousands of orders across Europe with an outstanding Trustpilot record. That speaks for itself.

This account has been noted and we will not be engaging further with communications from this individual. Any future contact will be directed to our legal team.

Speediance EU

Rated 5 out of 5 stars

I recently purchased a Speediance Gym…

I recently purchased a Speediance Gym Monster and had the pleasure of dealing with Jordan Tayler throughout the process.

From the initial demo right through to delivery and setup, Jordan was knowledgeable, responsive, and genuinely helpful. He took the time to answer all of my questions, explain the different package options, and made the whole purchasing process straightforward and hassle-free.

What stood out most was the level of follow-up support after the machine arrived. Jordan checked in to make sure everything was set up correctly and that I was getting the most from the machine, which is something you don’t often see.

The Gym Monster itself has been excellent so far, but the customer service provided by Jordan was a big part of the positive experience. I’d have no hesitation recommending both Jordan and Speediance to anyone considering a smart home gym.

Thanks again, Jordan!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

It is worth the investment.

I recently purchased the Speediance Gym Monster 2, and I can honestly say it exceeded every expectation. From the very beginning, the experience was flawless. Jordan and Roberto were always available, incredibly knowledgeable, and quick to answer every question I had. Their support made the whole process smooth and reassuring.

The delivery to the Netherlands took only a few days, much faster than I expected, and the machine arrived in perfect condition.

And then… the first workout.
This thing is incredible.

The Gym Monster 2 feels like having a personal trainer, a full gym, and a smart coaching system all in one compact machine. After just one session, it was clear that it’s absolutely worth the investment. The resistance feels natural, the programs are well designed, and the machine pushes you in a way that’s challenging but motivating.

I also discovered the APT exercises (anterior pelvic tilt correction), and the first workout was amazing, tough, targeted, and exactly what I needed. I cannot wait the results as my back pain can be a lot!!!

If you’re considering it: highly recommend.
It replaces the vast majority of gym equipment, saves time, and delivers a premium training experience at home.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Support and Professional Service

I had a meeting with Jordan and, despite my difficulties with the language, he was extremely patient and professional. He explained the machine clearly, thoroughly, and in great detail, helping me clear up all the doubts I had before making the purchase.

I also really appreciated the possibility of having home support in case of any malfunctions. Having direct contact with him before buying made a huge difference compared to purchasing online without speaking to a real person who can explain how the machine works and what to expect in case of problems.

Even though I found the machine at a slightly lower price on other websites, knowing that I could rely on attentive and reliable support — especially considering the significant cost of the machine — made me feel much more confident and comfortable choosing to buy from these sellers.

I would also like to mention Lauren’s email support, which I truly appreciated. She handled a last-minute change of shipping address very quickly and efficiently, and thanks to her assistance I received the package correctly and without any issues.

The machine has just arrived, so I haven’t had the chance to try it yet, but I hope to continue having such a positive impression in the future as well.

Thank you, Jordan, Lauren and Roberto!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Convenient

Makes exercising fun and more convenient. No waiting time for machines and saves me travel time in going to the gym.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Typically when you buy stuff from some…

Typically when you buy stuff from some company, once you process the payment its farewell.
Well, this is not the case with Speediance, since I was invited to a Post-Sale Demo meeting with Roberto, who gave me a nice walktrough of the GM 2 software and he answered all my further questions that I had.
5 Stars for Speediance and 5 Stars for Roberto!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I received an email offer so reached out on the WhatsApp support to place my order. I was transferred to Roberto who has been excellent. He helped me redo invoices multiple times when I was having trouble with my bank and would respond to me at all hours. I will post a more detailed review when I receive my order but so far have been super impressed with Speediance and Roberto, so hopefully the product lives up to these expectations as well

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Gym Monster 2 was my best purchase of 2025

Gym Monster 2 was my best purchase of 2025. Transformed the way I exercise. I love the guided programs. Although I'm not new to lifting weights, the programs do push me. Also loving how I can link my Apple watch to the machine so that I can monitor my heart rate. Another plus is that it saves so much space; just fold up the base when not in use. I don't feel like I'm missing my gym anymore!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Gym Monster 2. My Best Purchase Ever.

GymMonster2 is quite literally, and without any shadow of doubt, the best piece of fitness/gym equipment I've ever bought.

I've been working out in gyms or with home free weights for the best part of twenty years but have never enjoyed it as much as I do with GM2. It's solved all the problems with home workouts in terms of space, the ability to go heavy without a spotter, safety, variety and sheer convenience! It never gets old now not having to spend my rest periods changing plates or setting up the next exercise. It never gets old knowing I can really go for that last rep without fear of getting stuck under the bar. It never gets old being able to get into perfect position before the weight is applied. In terms of being able to nail form, pace, and progressive overload in a safe and controlled way, there is no competition. It's like having an entire gym that compacts into a tiny space. And of course... no waiting to get on a piece of equipment like in a public gym.

Superb aftersales service and customer care too. Delivery was a breeze... set up even easier (it comes in one piece, just unpack and roll it to where you want it).

Honestly, I can't enthuse enough. It's a total game changer.

4 March 2026
Unprompted review

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