After a recent update, my Gym Monster 2 unfortunately got stuck on a frozen screen. I want to give massive credit to Keson from Speediance Support (Messenger). He was extremely professional,... See more
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Speediance Europe is an independent entity and is not affiliated with speediance.com or eu.speediance.com. Those websites service the USA and German market exclusively — they are not connected to us in any way. When you order directly from us, you receive in-home servicing and dedicated support from within Europe. All official orders from Speediance Europe are placed through one of the following domains: speediance.eu speediance.nl speediance.fr speediance.at speediance.ch speediance.be We cannot take responsibility for orders placed through other websites. If your order was not placed via one of our official domains, it was handled by a separate company. At Speediance Europe, we’re committed to delivering the highest level of service. If there’s anything we can do to support you, please get in touch at hello@speediance.eu or call us on +31 970 1020 6665 — our local team is here to help.
Contact info
6 Fern Road, Sandyford Business Park, D18 FP98, Dublin, Ireland
- +3197010206665
- hello@speediance.eu
- speediance.eu
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Replied to 42% of negative reviews
Typically replies within 24 hours
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Premium telephone support
Jordan called me and I was able to get answers to all questions I had. It was a really lovely and effortless call and I‘m very happy that deliverytimes can be chosen flexible. Thanks again Jordan!
Happy with the experience so far
Happy with the experience so far. Managed to go in person for a demo in Zürich and was impressed so I've now ordered the gym monster 3 when it will be released.
I had trouble applying the 20euro deposit to the final order that is required for the demo but then can be subtracted from the order.
Roberto on Speedience Whatsapp helped me out quickly to correct this so I could place the order.
Looking forward to receiving it.
A horrible experience
Customer service rep Lauren proved to be curt, dismissive and rude to me. When I asked for more frequent status reports of my 4000 euro order, she proved to be incommunicado. Deadlines were not respected, and my aggravation and stress suffered.
Gym Monster 2
The demo at The Mall of The Netherlands was great. I’d send some questions beforehand and during a very informative and interactive demo they were all answered. The machine felt great: solid, easy to use and a very intuitive. We have ordered the Gym Monster 2 a couple of days later.
We're extremely happy!!
We're extremely happy with the customer service we received throughout the purchasing process.
The video call with Jordan Tayler was what really gave us the confidence to move forward with our purchase. He walked us through the Gym Monster 2 in detail, explained all the features and accessories, answered every question we had, and helped us choose the setup that was right for us.
From there, Jordan was always quick to respond, kept us updated every step of the way, and was incredibly helpful whenever we ran into questions or issues during the ordering process. His communication was excellent from start to finish, and he made the entire experience smooth and stress free.
It's rare to come across someone who is so responsive, knowledgeable, and genuinely committed to helping customers. Thank you again, Jordan, for all your support, we really appreciate everything you did for us!
Speediance goes above and beyond in…
Speediance goes above and beyond in their customer service. The team offered a Demo call where I could clarify all my doubts, making it easy to make the purchasing decision.
I live on Madeira Island Portugal and…
I live on Madeira Island Portugal and on the website they don't offer shipping to the island but thanks to Roberto C, they've made arrangements to ship the product.
I had a terrible experience with the…
I had a terrible experience with the dutch crew of speediance.
Jordan, luke & roberto.
Speediance offers free shipping, but that wasn't visible in the checkout page. When I asked them on whatsapp for the free shipping, they told me, that this was only possible on what they call a "demo call".
At the end of this call, they asked for my credit card information, which is a breach of european privacy and banking law. Which if I provided them with this information could have led to credit card fraud.
On whatsapp they where very very childest and rude, saying things in the line of...
we do not work with clients like you.
They let customers jump through hoops, which they didn't clarify anywhere, on how they can get the free shipping.
I think, they try to get as many people on these demo calls, and try to fraud as many people as possible, by giving them their credit card information.
Even when I told them, I'll contact the CEO of speediance via linkedin. They simply shared a GIF with thumbs up (to give you an idea, how childest they behave).
Be aware of your rights.
If they don't deliver your product, they have scammed you. And by european law, you as a customer are always protected.
If they try to get your credit card information (and think that this is america), please go to the police and inform your bank about possible fraud.
The best thing you can do is pay via klarna where you are protected against theft, scams and fraud. Or any other service that will protect you from companies like this
Reply from Speediance Europe
I recently purchased a Speediance Gym…
I recently purchased a Speediance Gym Monster and had the pleasure of dealing with Jordan Tayler throughout the process.
From the initial demo right through to delivery and setup, Jordan was knowledgeable, responsive, and genuinely helpful. He took the time to answer all of my questions, explain the different package options, and made the whole purchasing process straightforward and hassle-free.
What stood out most was the level of follow-up support after the machine arrived. Jordan checked in to make sure everything was set up correctly and that I was getting the most from the machine, which is something you don’t often see.
The Gym Monster itself has been excellent so far, but the customer service provided by Jordan was a big part of the positive experience. I’d have no hesitation recommending both Jordan and Speediance to anyone considering a smart home gym.
Thanks again, Jordan!
It is worth the investment.
I recently purchased the Speediance Gym Monster 2, and I can honestly say it exceeded every expectation. From the very beginning, the experience was flawless. Jordan and Roberto were always available, incredibly knowledgeable, and quick to answer every question I had. Their support made the whole process smooth and reassuring.
The delivery to the Netherlands took only a few days, much faster than I expected, and the machine arrived in perfect condition.
And then… the first workout.
This thing is incredible.
The Gym Monster 2 feels like having a personal trainer, a full gym, and a smart coaching system all in one compact machine. After just one session, it was clear that it’s absolutely worth the investment. The resistance feels natural, the programs are well designed, and the machine pushes you in a way that’s challenging but motivating.
I also discovered the APT exercises (anterior pelvic tilt correction), and the first workout was amazing, tough, targeted, and exactly what I needed. I cannot wait the results as my back pain can be a lot!!!
If you’re considering it: highly recommend.
It replaces the vast majority of gym equipment, saves time, and delivers a premium training experience at home.
Great Support and Professional Service
I had a meeting with Jordan and, despite my difficulties with the language, he was extremely patient and professional. He explained the machine clearly, thoroughly, and in great detail, helping me clear up all the doubts I had before making the purchase.
I also really appreciated the possibility of having home support in case of any malfunctions. Having direct contact with him before buying made a huge difference compared to purchasing online without speaking to a real person who can explain how the machine works and what to expect in case of problems.
Even though I found the machine at a slightly lower price on other websites, knowing that I could rely on attentive and reliable support — especially considering the significant cost of the machine — made me feel much more confident and comfortable choosing to buy from these sellers.
I would also like to mention Lauren’s email support, which I truly appreciated. She handled a last-minute change of shipping address very quickly and efficiently, and thanks to her assistance I received the package correctly and without any issues.
The machine has just arrived, so I haven’t had the chance to try it yet, but I hope to continue having such a positive impression in the future as well.
Thank you, Jordan, Lauren and Roberto!
Convenient
Makes exercising fun and more convenient. No waiting time for machines and saves me travel time in going to the gym.
Typically when you buy stuff from some…
Typically when you buy stuff from some company, once you process the payment its farewell.
Well, this is not the case with Speediance, since I was invited to a Post-Sale Demo meeting with Roberto, who gave me a nice walktrough of the GM 2 software and he answered all my further questions that I had.
5 Stars for Speediance and 5 Stars for Roberto!
I had a demo session with Roberto and…
I had a demo session with Roberto and things couldn’t be clearer.
The post-sale introduction call with…
The post-sale introduction call with Roberto was incredibly helpful to start my journey with Gym Monster 2.
I appreciate the personalized assistance and professional support.
Outstanding customer service
I received an email offer so reached out on the WhatsApp support to place my order. I was transferred to Roberto who has been excellent. He helped me redo invoices multiple times when I was having trouble with my bank and would respond to me at all hours. I will post a more detailed review when I receive my order but so far have been super impressed with Speediance and Roberto, so hopefully the product lives up to these expectations as well
Roberto was really nice and helpful…
Roberto was really nice and helpful throughout the whole purchase process. Thank you!
Gym Monster 2 was my best purchase of 2025
Gym Monster 2 was my best purchase of 2025. Transformed the way I exercise. I love the guided programs. Although I'm not new to lifting weights, the programs do push me. Also loving how I can link my Apple watch to the machine so that I can monitor my heart rate. Another plus is that it saves so much space; just fold up the base when not in use. I don't feel like I'm missing my gym anymore!
Gym Monster 2. My Best Purchase Ever.
GymMonster2 is quite literally, and without any shadow of doubt, the best piece of fitness/gym equipment I've ever bought.
I've been working out in gyms or with home free weights for the best part of twenty years but have never enjoyed it as much as I do with GM2. It's solved all the problems with home workouts in terms of space, the ability to go heavy without a spotter, safety, variety and sheer convenience! It never gets old now not having to spend my rest periods changing plates or setting up the next exercise. It never gets old knowing I can really go for that last rep without fear of getting stuck under the bar. It never gets old being able to get into perfect position before the weight is applied. In terms of being able to nail form, pace, and progressive overload in a safe and controlled way, there is no competition. It's like having an entire gym that compacts into a tiny space. And of course... no waiting to get on a piece of equipment like in a public gym.
Superb aftersales service and customer care too. Delivery was a breeze... set up even easier (it comes in one piece, just unpack and roll it to where you want it).
Honestly, I can't enthuse enough. It's a total game changer.
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