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Tonal Reviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 611 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the amazing convenience of working out at home, noting that the intuitive machine automatically adjusts weights and offers fantastic guided programs for all fitness levels. Consumers frequently mention that the incredibly engaging coaches and diverse exercise options make staying active every single day both easy and fun. However, some people noted that the handles can be frustrating when accessories occasionally experience connectivity issues or fail to turn on properly during routines. A few reviewers also mentioned unexpected difficulties with customer support and warranty replacements when mechanical repairs are ultimately needed.

What people talk about most

Product

Users describe positive interactions with product, highlighting the impressive machine quality and great... See more

User experience

People report positive experiences with user experience, highlighting the incredible in-home convenience and... See more

Staff

Consumers find staff to be positive, noting that trainers are top notch and always wonderful. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent mechanics, innovative weight modes,... See more

Value for money

Customers consistently note positive experiences with value for money, describing it as the best investment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great machine for small spaces and home gyms. The multiple weight modes, great coaches and programs, and the flexibility and breadth of exercises makes this a great investment. Once you get over th... See more

Company replied

Rated 5 out of 5 stars

They are constantly upgrading the coaches, workouts etc. also targeting for shorter durations, specific needs such as golf or Pilates. I’m impressed that they are always evolving and yet I can go back... See more

Company replied

Rated 5 out of 5 stars

Machine is great and the coaches are really good. As an aging athlete I appreciate the safety the machine provides and coaches like Tony Horton who help me stay in shape without being overstressed.... See more

Company replied

Rated 5 out of 5 stars

I love my Tonal! I think it’s the best purchase I have ever made for exercise equipment and haven’t regretted it since. I love the convenience: workout at home, all-in-one machine, auto adjusting weig... See more

Company replied


Company details

  1. Physical Fitness Program
  2. Fitness and Nutrition Service
  3. Fitness Equipment Store
  4. Personal Trainer

Written by the company

Tonal is the ultimate strength training system designed to minimize the mental load of working out and maximize your results. You'll get it all, on your wall. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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4.6

All reviews

(692)

604 reviews in the last 12 months

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Rated 5 out of 5 stars

Great way to manage strength training…

Great way to manage strength training and exercise. Works very well with variety of options and great coaching. Easy way to keep in shape and prepare for other outdoor activities, biking hiking skiing.

5 September 2026
Rated 2 out of 5 stars

2020 in love - 2026 not so much.

I joined total in 2020 fell in love with it. I’ve lifted over 12,000,000 pounds 1100 workouts but I have been really disappointed with the quality of trainers since you moved from California to New York firing everyone except woody.

I’ve been very dissatisfied with the models over the last few years and it turned me off. You do have new coaches but it’s still the old crew angry Joe, fake scream Ackeem - they’re not coaches their models. They don’t have the experience and skills of the old coaches. They don’t know the science behind body building and weight lifting that the old coaches like Jackson, Jared, Liv, or the diversity between straight, gay, female and male.

The male trainers are just a couple of loud gym rats. The kind of people people hate in the gym (and why I bought the tonal)

I’m trying to get back into it using old trainers, but it’s not the same. I don’t brag about the tonal anymore like I used too. It’s sad but if I didn’t lose my data, I would absolutely cancel my membership. You have a bunch of us over a hump and we are not fans of tonal but you hold our data hostage.

But with time, I’m not caring about that as much anymore either.

Signed
disappointed past lover and once huge promoter of Tonal

31 August 2026
Rated 4 out of 5 stars

We love the programs and how it tracks…

We love the programs and how it tracks our fitness progress. There’s a lot of different programs that keep you motivated and prevents you from getting bored. There are quirks with the machine where the buttons won’t work fast, sometimes it creaks. But overall solid product.

2 September 2026
Rated 4 out of 5 stars

I love not having to go to a gym with…

I love not having to go to a gym with men there. I only gave 4 stars because I wish there was more of variety of female coaches. Seems like one female coach is dominant and always suggested but unfortunately its very hard to follow her workouts. Shes not at good at her ques which makes it very hard to follow her workouts.

2 September 2026
Rated 5 out of 5 stars

It’s a great way to stay in shape on…

It’s a great way to stay in shape on your own program with progress you make with the various excellent coaches. I like it because it’s very easy to workout at home and not have to go to the gym and wait for availability of equipment.

2 September 2026
Rated 4 out of 5 stars

Been an owner since Tonal beginning

Been an owner since Tonal began. On our 4th unit due to malfunctions. 2 replacements were free but the most recent cost an additional 800.00. We love the workouts with the coaches and the machine is solid. Customer support only gets a B . Room for improvement but that doesn’t mean we are unsatisfied. When something goes wrong or an installation needs to happen, that is when the owner experience suffers. That needs to be their focus at this point.

4 September 2026
Rated 4 out of 5 stars

Overall we love our Tonal and use it…

Overall we love our Tonal and use it several times per week. 5/5 stars when it's working. I'm giving 4/5 here since we've had a couple of reliability issues over the years that required service calls, but did return our unit to full functionality. We have a Tonal 1 and it's possible that Tonal 2 may have addressed these areas (shoulder pin, arm position sensor)

1 September 2026
Rated 5 out of 5 stars

My Gym Buddy

Tonal has more built in exercises and workout options than I could ever need, which makes it easy for me to work out whenever I have the time. I also really appreciate that Tonal keeps a history of my progress, so I can look back and see how much my strength and endurance have improved over time.
The product itself feels high quality and well made, with materials that seem above standard. Somehow, I just feel good about Tonal overall, it has become a product I genuinely enjoy using. With the help of Tonal, I have noticed real improvements in both my endurance and strength.
Another big advantage is that it doesn’t require much space, which makes it very convenient. The connectivity and pairing with my other gadgets is also smooth and easy. And when there’s data or information I can’t access directly on the machine, the Tonal app fills in the gaps and gives me a more complete picture of my workouts and progress.

2 September 2026
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Reply from Tonal

Thank you for sharing your experience! We’re thrilled that Tonal has become your gym buddy and that you’re seeing real improvements in your strength and endurance. It’s wonderful to hear that you’re enjoying the workout variety, progress tracking, compact design, and seamless connectivity. Keep up the amazing work!

Rated 5 out of 5 stars

I like being able to pick and choose…

I like being able to pick and choose multiple options.

2 September 2026
Tonal logo

Reply from Tonal

Thank you for your review! We’re glad you’re enjoying the flexibility to choose from a variety of workout options that fit your goals and preferences. Keep up the great work!

Rated 2 out of 5 stars

I've had Tonal for five years

I've had Tonal for five years, and I can't keep my high reviews anymore. The pricing is made very inaccessible due to being $60 a month. It's $67 in Massachusetts. That is absurd pricing for something I've fully paid off for the physical hardware. I only use custom workouts, I haven't used coaches in 2 years. I still have to pay for the feature since everything else will disable as well, like the custom workouts, if I unsubscribe. There needs to be a lower tier subscription that removes coached programs and allows you to continue using the modular functions with custom workouts and weight modes. Tracking your weights etc are all disabled, even move sets. This seems like an insanely easy pivot to allow for a 35 dollars a month subscription for this type of tier. It would prevent so many people from ending up having to turn their Tonal into a wall ornament if they can no longer sustain paying 60 a month for their gym subscription.

2 September 2026
Tonal logo

Reply from Tonal

Thank you for being a Tonal member for five years and for sharing such thoughtful feedback. We understand your frustration with paying for the full membership when you primarily use custom workouts and Tonal’s core training features. Your suggestion for a lower-cost membership tier with access to custom workouts, weight modes, movement tracking, and training history is valuable. We will share your feedback with our team as we continue evaluating how membership options can better serve different training needs.

Rated 1 out of 5 stars

Service and repair scheduling is nothing but brain damage!

Tonal is now broken down for the second time in a month. The service and repair scheduling has been nothing but brain damage and is extremely frustrating and the equipment is unreliable.

2 September 2026
Tonal logo

Reply from Tonal

We’re sorry your Tonal has experienced a second issue within a month and that scheduling the repairs has added further frustration. This is not the reliable experience we want for our members. Please contact us at support@tonal.com with the email address associated with your account so our team can review your case and help move the repair forward.

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