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Specialty Answering Service Reviews 

863
•
TrustScore 5 out of 5

4.9

Call Center
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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for their professionalism, helpfulness, and dedication. Many people highlight the team's proactive approach and how they go above and beyond to ensure client satisfaction. The service provided is frequently described as exceptional, with consumers noting its efficiency and reliability. Reviewers are particularly impressed with the quick response times, with issues and requests often resolved promptly and effectively. This consistent support, even outside business hours, contributes to a smooth and positive user experience.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's professionalism,... See more

Service

People report positive experiences with service, often highlighting the exceptional, friendly, and efficient... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the service. Customers... See more

User experience

Users describe positive interactions with user experience, highlighting the teachable and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight A's for support team. My handoff coach brought me right in with help of SAS support team. My familiarity with call center systems is almost 20 years old, so even my terminology was dated. Al... See more

Rated 5 out of 5 stars

Great staff who are very professional. Exceptional service that is friendly, helpful, fast, responsive and very efficient customer service reps. SAS has a teachable user-friendly technology tha... See more

Rated 5 out of 5 stars

We’ve had a great experience with Specialty Answering Service. Their team is professional, reliable, and consistently courteous with our patients. Calls are handled promptly and accurately, giving us... See more

Rated 5 out of 5 stars

Everything is good. The service is typically helpful. Our account manager is friendly. My only critique would be that there is an emphasis on clients managing their own portal and setting changes,... See more

Company details

  1. Call Center
  2. Business to Business Service
  3. Telecommunications Service Provider
  4. Telephone Answering Service

About Specialty Answering Service

Written by the company

🗣️24/7 Live Agents
☎️2 Week FREE Trial
💰Flexible Pricing
📲Comprehensive Online Portal

Specialty Answering Service (SAS) provides 24/7 live answering services for more than 5000 businesses across a wide range of industries. Backed by over 40 years of experience, SAS is built around one simple goal: delivering a personalized, dependable experience for every client.

From custom call scripting to flexible call-handling features, our services are designed to fit seamlessly into each client’s workflow. With a dedicated team of 30 sales and support professionals and more than 300 trained operators nationwide, we ensure every call is handled with care and professionalism.

Clients also benefit from our proprietary online portal and mobile app, which make it easy to manage messages, access reports, and stay connected anytime, anywhere. This commitment to quality, innovation, and real human support has helped SAS earn long-term trust and loyalty from thousands of organizations, one call at a time.

For more information or to signup for a free 2 week trial Click Here!

Contact info

4.9

Excellent

TrustScore 5 out of 5

863 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(863)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

SAS immediately took care of a problem…

SAS immediately took care of a problem & texted me to let me know that it was done. Honestly, I never have problems with their answering service. I'm very satisfied. The only improvement I can suggest is maybe have instrumental, soft music while the caller waits rather than a banjo.

22 July 2026
Rated 5 out of 5 stars

Quickly Resolved our Issue

Taneice reached out via phone to clarify our issue and immediately fixed it. She was knowledgeable on our company information and was able to address the issue and resolve. I had submitted one email for help, received a call to clarfiy, and then she resolved.

15 July 2026
Rated 5 out of 5 stars

Great service and staff professionals !

Great staff who are very professional.
Exceptional service that is friendly, helpful, fast, responsive and very efficient customer service reps.
SAS has a teachable user-friendly technology that can help assist every client's needs. Even those who maybe a bit tech challenged.
Service and Staff are exceptional!!!
The Affordable to all budgets and needs. I cant imagine not having this service for our company.

23 June 2026

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