Awful experience when ordering over a weekend! Upon completing my purchase, the goods were locked behind a verification. After completing parts of that verification, my final step was to send my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some issues for getting my card to work but got it working so service is great would buy again 😁
The service works! The industry they operate in is littered with all sorts of legislative land mines that make it incredibly difficult for a provider to offer continuous, high quality service. As a co... See more
Company replied
The service works! These guys process crypto transactions the right way, you aren't tied to using a Coinbase account, or significantly limited to the wallets and/or crypto you can use. They handle the... See more
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Company details
Written by the company
Skine provides unique gift cards and quick, easy access to games and media via email.
Trusted Online Shop
Written by the company
- Focused on customer satisfaction
- We focus on customer satisfaction and promoting repeat purchases by offering a smooth user experience, a variety of Rewarble products, diverse payment options, and a quick checkout process.
Contact info
Essenstraat 1, 5616LG , Eindhoven, Netherlands
- support@skine.com
- skine.com
Service Desk
3.6
Average
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Skine.com
Thank you very much for the great rating. It really means a lot to us, and we appreciate you taking the time to share your experience. We hope to welcome you back again soon, and our team is always here for you at support@skine.com.
Very quick and easy to use 10/10 would…
Very quick and easy to use 10/10 would recommend
15 August 2026
Unprompted review
Reply from Skine.com
Thank you for the wonderful 10/10 and for recommending us. We are really happy to have you with us, and it means a lot that you took a moment to share this. Whenever you need anything, our team is right here at support@skine.com.
Reply from Skine.com
Thank you so much for taking the time to leave this review. We are really glad to have you with us, and your support genuinely means a lot to the whole team. We look forward to seeing you again, and we are always here if you need anything at support@skine.com.
amazing service
amazing service. Fees should be less though since its a lot but perfect service
3 September 2026
Reply from Skine.com
Thank you so much for the kind words and for the honest note on fees too, we appreciate that kind of feedback. Feel free to reach out to support@skine.com anytime if you have more thoughts to share or need a hand.
STAY AWAY
Asking Id after the payment is one thing and not accepting any form of payment is another thing. Also support team is not replying any of the tickets. Stay away at all cost.
31 August 2026
Unprompted review
Reply from Skine.com
We're sorry to hear about the trouble you've had and we understand how frustrating this must be. All orders on Skine go through a security review and in some cases additional verification may be requested before an order can be completed. This is part of our fraud prevention and compliance procedures, not something specific to your case. It's a separate matter from the payment method issue you mentioned, which we'd also like to look into.
Please reach out to us at support@skine.com with your order details so our team can review both and follow up with you directly.
I wanted to buy a 10€ paypal but then i…
I wanted to buy a 10€ paypal but then i saw that i have to verify with my ID i did not want to do that and i already paid so i wanna get a refund, i did not get one...
30 August 2026
Unprompted review
Reply from Skine.com
We understand the frustration of being asked to verify your identity after payment has already gone through. All orders on Skine go through a security review and in some cases additional verification is requested before an order can be completed. This is part of our fraud prevention and compliance procedures and it isn't something we're able to make optional on a case-by-case basis. If verification isn't completed, the order can't be approved and any applicable refund is handled either by us or by the payment partner in line with their processing times.
We'd like to look into your specific order. Please reach out to us at support@skine.com with your order details so our team can review it and follow up with you directly.
Very reliable service with kind support.
30 August 2026
Reply from Skine.com
Thank you so much for the kind words! We're really glad our support team could help you out. If you ever need anything else, just reach out at support@skine.com. Hope to serve you again soon!
It’s great
It’s great. Sometimes the security risk/hold can be activated for no reason but overall it’s good
26 August 2026
Reply from Skine.com
Thank you for the kind review and your honest feedback! We're really glad your overall experience has been good. We understand that these situations can be frustrating, and we'd be glad to look into any specific case for you, just reach out to us at support@skine.com and we'll take a closer look.
Skine Review
Hallo, Skine is good site i use it a-lot mainly for their paypal giftcards since they have good rates and not high fees. Will 100% use it for as long as they're site is up. :P
19 August 2026
Unprompted review
Reply from Skine.com
Thank you so much for the kind words, it truly means a lot to the team. We're really glad Skine has been a good fit for you, and we look forward to being here whenever you need us. If you ever have questions, you can always reach us at support@skine.com.
It's Great LEGITIMATE
18 August 2026
Reply from Skine.com
Thank you so much for the 5 stars and the kind words. It genuinely means a lot to us. We're really glad you had a good experience with Skine and we're always here if you ever need anything at support@skine.com.
First you pay, THEN they hold and ask for verification
They ask for verification AFTER taking your money which is honestly shady, at least do it upfront. I understand why they do it: the money is already out of your account so the barrier to stop the process is higher. According to their own website they ask for verification depending on payment method, region, or payment limit. All those variables are known before you transfer the money, so asking for verification after the fact is a deliberate choice.
I requested a refund. Will update.
Update: Refund has been approved and should be done within 14 days. I have raised the rating. I still feel it is sub-par because of asking verification after taking the money, hence 2 stars.
9 August 2026
Unprompted review
Reply from Skine.com
Thank you for your message, and for taking the time to update your review.
To explain a little more: on the Skine platform, most orders are approved at checkout, and only some require an additional verification step. As noted on our website, this can depend on factors such as the payment method, region, or order amount.
Verification is sometimes requested after checkout rather than beforehand because some checks require an additional step that can't always be identified in advance. We understand how this can come across, and we appreciate you raising it.
We are glad that your refund has been approved, and we are sorry the experience fell short. If there is anything else we can help with, please reach out to support@skine.com.
great and fast +++
5 August 2026
Reply from Skine.com
Thank you for the kind words and the great rating. It means a lot to the team. Please do not hesitate to reach out any time if you need us.
Super jo volt
4 August 2026
Reply from Skine.com
Nagyon jó érzés ezt olvasni. Örülünk, hogy elégedett voltál, és köszönjük az öt csillagot. Bármikor szívesen segítünk újra.
illegal methods to process payments
This website uses illegal methods to process payments of any kind! It is absolutely not trustworthy. I do not recommend it to anyone; it can be very dangerous for everyone involved who shares any kind of personal information or data. It could be an 'open door' for fraudulent activities.
After thoroughly reading the terms and conditions on your website, I found no article regarding your obligation to request any type of identification document, nor any security related to the same matter. Therefore:
There is no European rule that generally mandates that any online payment platform or website must request identification from all users.
What does exist is a set of rules, especially regarding the prevention of money laundering (AML/CFT), that oblige certain financial entities to identify and verify the identity of their clients in certain circumstances.
The main points are:
Directive (EU) 2015/849 (Anti-Money Laundering Directive, as amended several times) obliges banks, payment institutions, electronic money institutions, and other obliged entities to implement "Know Your Customer" (KYC) measures. These measures include identifying the client and verifying their identity through documents or other reliable means.
Verification is mandatory, for example:
when a business relationship is established (e.g., opening an account or e-wallet);
for certain occasional transactions above certain limits;
whenever there are suspicions of money laundering or terrorist financing;
when there are doubts about the previously verified identity.
On the other hand:
Legislation does not necessarily require that this verification be done by sending a photo of the citizen card or passport. The directive states that identity can be verified based on documents, data, or information from a reliable and independent source, including recognized electronic identification means (eIDAS) or other secure electronic processes approved by national authorities.
Thus, a platform can use different verification methods, as long as they meet the legal requirements.
And what about GDPR?
GDPR does not prevent a platform from requesting an identification document. However:
there must be a legal basis for data processing (usually compliance with a legal obligation regarding AML/KYC);
The collection must respect the principle of data minimization, that is, only strictly necessary data can be requested;
The platform must inform the user about the purpose, storage, and protection of this data.
What if the platform is not a financial institution?
If you are just a merchant accepting payments (e.g., an online store), there is usually no obligation under EU law to request identification from the customer. You can do so in specific situations (e.g., fraud prevention), but you will have to justify this need and comply with the GDPR.
In summary, European legislation:
does not impose a general obligation to present identification on any payment website;
imposes this verification on financial institutions and payment service providers where applicable under KYC/AML rules;
does not require the method to necessarily be the upload of an identity document, provided a legally accepted means of verification is used.
3 August 2026
Unprompted review
Reply from Skine.com
Thank you for sharing your concerns. We take the security of our users' data and the integrity of our service very seriously, and we operate in line with applicable regulations. We're sorry you feel this way, and we would genuinely like to understand what led to it. Please reach out to us at support@skine.com so we can look into your experience directly.
Amazing.Amazing.Amazing.Amazing.Amazing.…
Amazing.Amazing.Amazing.Amazing.Amazing.Amazing.Amazing.Amazing.Amazing.
2 August 2026
Reply from Skine.com
Thank you so much! We're really glad to hear you've had a great experience with Skine. Feedback like yours means a lot to our team, and we're always here if you ever need anything.
Pure scam,
Pure scam,
they make you pay for your product and then ONCE YOU PAID, they will ask for your ID Card to verify your ID which is crazy, ask it before
25 July 2026
Unprompted review
Reply from Skine.com
Thank you for your feedback, and we're sorry to hear this left you frustrated. Identity verification is part of our process and helps keep accounts secure and compliant. In some cases it may be requested when our systems flag that additional checks are needed, which is why the timing can vary. We'd genuinely like to look into your case and help put things right — please reach out to us at support@skine.com so we can assist you directly.
Reply from Skine.com
Thank you! We're glad everything went smoothly, and a 100% trusted rating means a lot to the Skine team. We look forward to having you back soon.
The service just works
The service just works. Within the past year that I've used Rewarble I've had pretty much no issues. Somebody sends a gift card, you redeem it, you can use it for whatever. The fees do get a bit high in some places though, but that's to be expected.
17 July 2026
Reply from Skine.com
Thank you for taking the time to share such a considered review. We're pleased the experience has been consistent and straightforward for you. Your point on fees is noted and appreciated; feedback like this genuinely helps us. We're here whenever you need us.
good site of virtual gift card
15 July 2026
Reply from Skine.com
Happy to have you shopping with us! Whether it's a treat for yourself or a gift to send on, we want it to be an easy experience every time - and it sounds like it was. Come back whenever you need us.
They do not whant to deliver product…
They do not whant to deliver product untill you give them your id. They ask for id after you pay.
12 July 2026
Unprompted review
Reply from Skine.com
Thank you for your feedback, and we understand this step can be frustrating when it is not expected.
In certain cases we are required to carry out an identity verification before an order can be completed. This is a security and regulatory measure, and it applies only in specific situations rather than to every order. We are not able to waive it, but it is a standard check and not a barrier to receiving your order once completed.
We would like to help get this resolved for you. Please contact us at support@skine.com and we will look into your order directly.
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