Shoop Reviews 

10,204
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Good service with high cashback. Unfortunately when buying something from browser on computer, not always shoop sees the purchase. The reason could be the Adblock, so don't forget to switch it off.

Rated 5 out of 5 stars

Very good website! The cashback is registered in 95% of cases, they reply very quickly to the requests. Never had problems so far, recommend for German users. Maybe you could translate the website in... See more

Rated 4 out of 5 stars

I was kind of overwhelmed and a bit disappointed at first. You really have to make sure to put all the needed data and information in before you even can get started. There are quite a few of my favou... See more

Rated 4 out of 5 stars

Although the reward is better than Payback. But I don't like the 10 Euro minimum withdraw amount. And some cash back for example temu usually takes more than six months.

Company replied

Company details

  1. Cashback Provider
  2. Affiliate Marketing Service
  3. Coupon Service
  4. e-Commerce Service
  5. Media Company

Written by the company

Shoop ist Deutschlands marktführendes Cashbackportal. In über 2.200 Onlineshops gibt es für inzwischen rund 1 Mio. Mitglieder Cashback auf alles was das Herz begehrt! Die Zeitschrift Finanztest der Stiftung Warentest (06/18) bescheinigt Shoop.de "Höchste Rabatte aller untersuchten Cashback-Portale."

Shoop.de - Deutschlands #1 Cashback Portal

Written by the company

Wir zahlen Dir für Deinen Online-Einkauf bares Geld zurück!
Für jeden Einkauf, den Du eingeloggt über Shoop.de tätigst, bekommst Du einen Cashback-Bonus. Das Geschäftsmodell ist denkbar einfach: Wir bekommen von allen teilnehmenden Shops bzw. Anbietern (über 2.000) eine Vermittlungsprovision für jeden Online-Einkauf. Diese Provision geben wir zum größten Teil an unsere Kunden weiter. Vom kleineren Teil bezahlen wir Gehälter und investieren in die Weiterentwicklung unserer Seite bzw. App. Zu den Partnern von Shoop.de gehören u.a. eBay, booking.com, Otto, Galeria Kaufhof, Lufthansa und Media Markt. Das Unternehmen wurde 2010 gegründet und ist seit dem 2. Jahr profitabel.

Shoop.de Kundensupport

Du hast via shoop.de bestellt und Fragen zum Cashback?

Du bist bereits auf Shoop.de registriert und hast Fragen zu deinen Shoop.de-Bestellungen oder zum Cashback? Schau' in unserer Hilfe Hilfe & Support nach oder schicke unserem Kundensupport eine Nachricht. Du bist noch nicht auf shoop.de registriert? Probiere es aus! Registriere Dich in 20 Sek. auf www.shoop.de

Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

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4.0

All reviews

(10,204)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always paying

Very good! Always paying!

19 June 2026
Unprompted review
Shoop logo

Reply from Shoop

Hello JY,

thanks so much for your kind review! It’s wonderful to know that you’re satisfied and appreciate the reliable payouts.

With kind regards

your Shoop-Support

Rated 2 out of 5 stars

Cashback website without any reliable tracking?

Most of the time, cashback isn’t recorded, while TopCashback works flawlessly without any issues. I’m quite fed up with using Shoop; it would be better to stop comparing and shop exclusively on TopCashback. And it’s been three years now that you haven’t been able to create proper tracking?

29 November 2025
Unprompted review
Shoop logo

Reply from Shoop

Hello Rahul,

thank you for your feedback.

We (as a cashback service) don't provide and are not in charge of "the tracking technologie" that's working between us (Shoop) and a merchant's page.

Adding that the automatic tracking does work proper if the browser- and adblocker-setting are allowing it and if the user isn't using external vouchers or is already benefiting from other bonuses (corporate benefits etc.). Deleting cookies is important as well.

With best regards,

the Shoop-Support

Rated 1 out of 5 stars

Shoop.de doesn't refund as promised. Obviously a scam.

Shoop.de promised 100% refund for a Nord VPN subsciption and they finally approved only 40% after the purchase. I followed all the instructions excactly as written. This was their excuse:
"According to the results of the partner's examination, the order was not arranged by Shoop.de. The assignment to another intermediary happens, among other things, if old cookies are not deleted, you jump into other tabs during the ordering process or are used unapproved vouchers. If the order is then assigned to a price comparison page, a blog, a voucher page ..., the commission goes to this website. The rejection is final, we have no more chance to get the cashback." Of course I cannot prove that I did everything excactly as told and they take advantage of this to deny what they promised.
Shoop.de is obviously a big scam!

This is an answer to the reply of the Shoop Support Team as there doesn't seem to be another way of answering:
It seems very strange that the first excuse of not fullfilling your promise was of a different kind. First you considered that the cause of not getting the full 100% cahsback was my lack of efficiency to follow the instructions regarding cookies. After I answered that i did everything as instucted, you change the cause of refusing 100% cashback, saying that it is another cause. I wonder why you didn't present the second explanation the first time that you answered.
Secondly, I must remind you that what I bought from NordVPN was sold as a package including NodrPass ans NordLocker and there was no way to seperate them form the package. I underscore the fact that the link on your site guided me to their selling page where these products were sold as a unified and unseperable package. Therefore, I didn't have the choice to buy only the VPN subscription seperatelly, whereas according to what you mention, you only refunded the sole subscription, even though it was sold as a package together with NordLocker and NordPass. Could it be it that you didn't know that NordVPN was selling them as a package? Is it VPN's fault of hiding from you that information or Shoop.de's fault if it knew that they were sold as a package but refrained from giving out this information? Either way your company is held responsible of not informing potential customers of the unified and unseperable Nord pack. I didn't want NorldPass, neither NordLocker and I was forced to buy them together with NordVPN's subsription. You ought to inform that due to this, the cashback is not 100%, but lower.

3 April 2025
Unprompted review
Shoop logo

Reply from Shoop

Hi there Gloria,

I looked into your Nord VPN Transaction (45301579) and it's been tracked with 100% Cashback of the net amount of your Nord VPN Basis Paket subscription.

Please not that Nord VPN is only paying us Cashback for the Basis Paket and that Nord VPN isn't paying us Cashback for additional products / services like Nordpass, Nordlayer, Nordlocker and Dedicated IP aren't products the merchant is paying us Cashback for.

We have that information on our merchant page and it's also noted in the Nord VPN Deal itself:

"**Spezielle Bedingungen:

Vergütet werden ausschließlich Neukunden.

Cashbackberechtigt sind ausschließlich NordVPN-Produkte. Auf Nordpass, Nordlayer und Nordlocker wird kein Cashback gezahlt. Enthält das Abo diese Produkte, werden diese in der Erfassung von Bestellwert und Cashback nicht berücksichtigt.

Cashback gibt es nur auf das Basis-Paket. Die Dienste "Incogni" und "Dedizierte IP" werden nicht mit Cashback vergütet.

Der Partner erfasst die Bestellungen intern in USD, durch die Währungsumrechnung können Abweichungen von bis zu 10% im Nettowarenwert und damit auch in der Höhe der Vergütung auftreten. Bestelle bitte nur, wenn du damit einverstanden bist. Eine Korrekturanfrage für diese Abweichungen ist nicht möglich."

https://www.shoop.de/cashback/nordvpn/aktion-16611

and again here under "Spezielle Bedingungen":

https://www.shoop.de/cashback/nordvpn

So you will get 100% Cashback for the Nord VPN 2 year subscription you ordered. Additional products and services are -unfortuneatly- not included but we do mention that cleary on our merchant page and in the deal so we kindly ask you to
refraim from calling us "a big scam" here on Trustpilot.

Edit 09.06.2025 in regards to the updated review:

We link to the main NordVPN Landingpage, where you pick and choosse the NordVPN Package of your choice. The 2 year Plus Package is preselected but of course one can change the duration of the package and the package itself and isn't forced to order the additional packs which aren't eligible for Cashback.

We do state on our Shoop NordVPN merchant page and also in the deal that only the Basis Paket will be credited with 100% cashback. And you factually received 100% cashback for the Basis Paket but not for the additional packs which is correct. We point this out on our merchant page and in the deal as well (see deal comments also).

The reply to your first complaint wasn't correct as you did receive 100% Cashback on the Basis Pack which was eligible for that.
We apologize that our first reply wasn't correct.

Thank you and with best regards,

Grit from the Shoop Support Team

Rated 4 out of 5 stars

Slow and steady wins the race

I was kind of overwhelmed and a bit disappointed at first. You really have to make sure to put all the needed data and information in before you even can get started. There are quite a few of my favourite shops missing but I guess there will be more of them in some time.

17 May 2025
Unprompted review

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