One of the few companies where you can actually talk to a helpline and chat with a "real" person who knows what the problem is and how to solve it - quick response and top service !! Best - and only -... See more
Company replied
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See what reviewers are saying
Used Shiplink for a long time. Most reliable with few problems, booking is easy and invoicing uncomplicated. Good customer sevice with helpful staff.
Company replied
My company is cooperating with Shiplink for more than 3 years - and I would say that Shiplink is of the best company stuff in Scandinavia - they are always very helpful and moving towards more effic... See more
Company replied
NEVER seen such an unworkable system, where the reciever of a parcel, has to set up an account through a website designed by 10 yr olds. Customer service were nice enough, but blamed "the system" abo... See more
Company replied
Company details
- Shipping Service
- Business to Business Service
- Courier Service
- Delivery Service
- e-Commerce Solution Provider
- Shipping Company
Written by the company
Shiplink är fraktplattformen som automatiskt förenklar och sparar pengar för företag. Mindre manuellt arbete, bättre flöde och full kontroll över varje sändning.
Contact info
Storsätragränd 24, 127 39, Skärholmen, Sweden
- 010-20 706 66
- kundservice@shiplink.se
- shiplink.se
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Poor customer service
Very slow delivery service my package took almost a month to get here
23 February 2026
Unprompted review
Easy booking
Used Shiplink for a long time. Most reliable with few problems, booking is easy and invoicing uncomplicated. Good customer sevice with helpful staff.
4 December 2025
Unprompted review
Reply from Shiplink
Hi Guy,
Thank you so much for your kind review! We’re really happy to hear that you’ve been using Shiplink for a long time and find our booking and invoicing easy and reliable. Great to know our customer service team has been helpful along the way too.
Wishing you Merry Christmas!
/Gabriel at Shiplink
NEVER seen such an unworkable system
NEVER seen such an unworkable system, where the reciever of a parcel, has to set up an account through a website designed by 10 yr olds. Customer service were nice enough, but blamed "the system" about 16 times. Maybe their "system" needs looking at if they are to be taken seriously . Will never use again, waste of a lot of time.
28 May 2025
Unprompted review
Reply from Shiplink
Hi Nigel,
Thank you for your patience – and apologies for getting back to you only now.
I was a bit surprised by your review and would like to clarify one thing: the recipient of a shipment absolutely does not need to create an account – and the same goes for the sender. You can use our services without logging in at all.
I’m genuinely curious to hear more about your experience with the site. Your feedback is valuable to us and can help us make our service even better. I couldn’t find your email address in our system, but you’re more than welcome to write to me directly at gabriel@shiplink.se.
I truly hope you’ll get in touch – it would be great to hear your thoughts and perhaps show you that we can give you a much better experience next time.
Warm regards,
Gabriel
Very good and fast calculator online…
Very good and fast calculator online and the price stands.
Very competitative prices also and fast operation.
All over a professional and good service!!!
30 August 2023
Unprompted review
Reply from Shiplink
Hej Peter,
Tack så mycket för omdömet och dina trevliga ord. Väldigt kul att du är så nöjd med så mycket.
Önskar dig en trevlig vecka! /Gabriel på Shiplink
One of the few companies where you can…
One of the few companies where you can actually talk to a helpline and chat with a "real" person who knows what the problem is and how to solve it - quick response and top service !! Best - and only - company I work when it comes to any shipping matters
24 August 2023
Reply from Shiplink
Thank you for the wonderful review with the highest rating! Much, much appreciated!
Perfect Service/ Iyas from Loelle
4 July 2022
Reply from Shiplink
Thanks for your review!
I wish you a nice summer /Gabriel på Shiplink
honestly working people...!
2 June 2022
Reply from Shiplink
Hey,
Thank you for a top review!
Have a great day /Gabriel from Shiplink
Reply from Shiplink
Hey David,
Thank you for 5 bright stars and a great comment. Much appreciated!
Have a great week /Gabriel fom Shiplink
My company is cooperating with Shiplink…
My company is cooperating with Shiplink for more than 3 years - and I would say that Shiplink is of the best company stuff in Scandinavia - they are always very helpful and moving towards more efficient cooperation.
They constantly work on processes automation using modern IT solutions and technologies which is very crucial nowadays.
I also like their website design UX/UI, very easy and smooth to work!
4 June 2021
Reply from Shiplink
Hi there Sergey!
This is such a wonderful review to read, and we very much appreciate that you took the time to let us know what you like about our service :) We are so happy about our cooperation and we look forward to keep it going for a long time! Thank you so much for 5 lovely stars!
Have a nice friday :) /Caroline at Shiplink
Very well build website and highly…
Very well build website and highly professional customer service.
1 June 2021
Reply from Shiplink
Hi! :)
Thank you very much for the great review and kind words about our service and team. Reading it really made this day even brighter :)
Wishing you a lovely day /Caroline at Shiplink
Reply from Shiplink
Hi Jan :)
Thank you for a wonderful review, it's very much appreciated :) The way you describe it - is how we always want freight to be!
Wishing you a lovely day /Caroline at Shiplink
Unfortunately
Unfortunately, this company does not allow any companies outside of Sweden to place an order. We are a UK company with goods in Sweden but we are unable to move them with this company which we discovered right at the end of the booking process. I asked why this was the case and this was their response:
"Because Shiplink as a company has chosen to only work with Swedish companies for now, therefore foreign companies cannot book with us."
That's their right and this was my experience.
10 February 2021
Reply from Shiplink
Hey Simon!
Like all companies out there in the world. The goal is probably to help as many customers as possible over time. But in order to help all customer in best possible way you need to take decisions in what markets your company can operate in. We currently don't have the possibility to create freight agreements in all countries 190+ around the world. In our case we hire local transport companies for freights in Sweden and import and export to Sweden, we cant help all companies Independent of what country they are based in. Our service is not the same as running a e-commerce and ship to one or more countries around the wold.
Hopefully you have a better understanding now that its not based on our opinion why we dont can help UK based companies. Its something more technically and practically that makes it not possible for us to help other companies then Swedish companies.
/Fredrik
Co-founder of Shiplink
Easy to register an account and to…
Easy to register an account and to order and pay for shipments. Nice prices!
1 February 2021
Reply from Shiplink
Hey there Ulrika,
Thanks for a great 5-star review.
Have a splendid week /Gabriel from Shiplink
Great Support!
11 January 2021
Reply from Shiplink
Hej Anders,
Great review! Tack för det! Vi uppskattar det.
Ha en fin måndagskväll! /Gabriel på Shiplink
Reply from Shiplink
Hello Katie,
Thank you for these kind words - they light up a grey monday!
I wish you a great 2021! /Gabriel at Shiplink
Reply from Shiplink
Hi Tommasella,
Wonderful to hear that you like our service and that you recommend us :) Happy customers makes us proud!
Have a lovely afternoon /Caroline
100% reliable
I have used Shiplink for a few years now and they have been 100% reliable. Even last week they reliably transported something from Sweden to a remote part of Italy within 1 week, exactly on-schedule, which is impressive considering the current pandemic uncertainly. Their website interface is great, and prices seem to be cheaper than other carriers. I once even spoke to Shiplink by phone and they were delightful to deal with.
3 December 2020
Reply from Shiplink
Hi Charles,
Wow what a review! It's wonderful to read about your experience and that you like our service so much. Thank you so much that you took the time to write this to us, it totally made our day!
Have a lovely Thursday /Caroline
Reply from Shiplink
Hi Rob,
Thank you very much for a great review, happy customers make our days! Wonderful to hear that you like our service :)
Have a nice day /Caroline at Shiplink
Way Better then other big international…
Way Better then other big international courier companies and prices are affordable as well as customer service is really helpful
7 July 2020
Unprompted review
Reply from Shiplink
Hi!
Thank you so very much for your feedback.
We really appreciate it when our customers take the time to get in touch with us like this.
Wonderfull that you like our service.
If you ever have any improvements or suggestions, please feel free to get in touch with us about it.
Wishing you a wonderful day.
Christina from customer service
Bra service :)
6 June 2020
Unprompted review
Reply from Shiplink
Hej Bruno
Vad härligt att du uppskattar vår service.
Vi blir alltid glada när vi får höra från våra kunder.
Stort tack för att du tog dig tiden att göra det.
Ha en fin dag
Christina på Kundservice
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