SAXX Reviews 

Items do not arrive when they are supposed to . The customer service is laughable . Save yourself annoyance and order literally anywhere else.

Update: 1 day later.
Thank you SAXX for following up and delivering on your Customer Service promise. I was hopeful you would reconsider my situation and you did. SAXX has given me a credit to purchase 3 new underwear, alas, at a larger size. I will work on slimming down as they also let me keep the smaller size. Sigh. Kidding aside, I do appreciate the follow up. Thank you very much.

Very disappointed in Saxx return policy. I ordered a 3 pack of SAXX underwear ‘on sale’ from a FB ad and the ‘first time’ buyer guarantee.
After they arrived I tried on a pair and realized I should have ordered a larger size.
I contacted SAXX and asked if I could exchange my 2 untouched pairs of underwear for a larger size. I assumed I would not be able to return the pair I wore.
SAXX response: Because they were part of a ‘multi pack’ you can’t return any of them.
???
So much for the first time buyer ‘guarantee’.
They got me once, won’t be buying again. Buyer beware.

I bought on their international site, which normally means I get what I order , but no because the customs are not paid and my package has been at customs for 10 days, the name of the site is a complete scam, don't call it international/Canadian if your (not Canadian) customers have to pay customs, just call it Canadian site anyway, so everybody will know they have to pay customs ordering from outside Canada .

Customs didn't contact me, probably saxx didn't write my email address or phone number on the package, after 15 days I started to suspect that something was wrong and wrote to them, what the problem is, why I do not get my parcel

I tried to email them, got this : Your message to info at saxxunderwear.ca couldn't be delivered.
info wasn't found at saxxunderwear.ca

I purchase sale items online and need to exchange for different size and the service agent kept pointing me back to their Ts&Cs company policy —- black and white —- very transactional company. I have been buying their products for years, long time customer, & feels terrible to spend $150 on clothes that they won’t take back for credit to buy ones that actually fit me. I even offered to pay for return shipping. Then the service agent replied with FINAL SALE TERMS & CONDITIONS (all caps to get his point across) like he was annoyed when I asked for an exception —implying I should have read the fine print. Who does that, it’s 2025. Return your products. Keep it simple. Keep your customer. I guess not. $150 wasted.

absolute garbage customer service.

The do not provide support and they do not back their product if purchased around the holiday despite claims. Pair of briefs were worn less than a few hours and did not hold up. Customer service responses are from blanket and unhelpful. Tommy John and Adidas both provide superior comfort and support.

Horrible customer service. They wouldn’t allow me to change a Christmas gift I purchased my husband when I accidentally ordered the wrong size. I emailed them Christmas night. It took over a week for a response then they said I missed the return window. So much for their guarantee. I even asked if I could exchange the three pack for a single pair in the right size for my husband to try. They said no.

Excellent Products. Ordered on Black Friday so order took longer than expected but Customer Service was helpful in getting it sorted out

Customer service is horrible.

POOR Customer Service:
1- Delivery took 16 days...tracking provided was worthless
2- Initial complaint filed (parcel was damaged and empty) was never answered, so filed second complaint 5 days later.
3- Call Center is NOT available
4- Call Center Chat is NOT available
5- Attitude is customer is always wrong.

I would NEVER order off of their website again. If you want this product, find a local retailer. This company does not care about their Customers.

I would give them a ZERO if I could. I have placed 4 calls and 2 detailed Emails. $448 order that’s never been received yet they continue to respond w generic responses! Im beyond pissed at this point and will make sure my husband never buys another one of their items. Now I have to call the credit card company and dispute the charge. Plus these were Xmas gifts and I ordered them 11/28/24!! Order US-1218831 if you read this SAXX

Lost shape waist curls overpriced poor quality. Should be minus 5 stars

Placed an order with this company through the shop app by accidentally hitting an order button while it was in my pocket(apparently it happens a lot).
I called the company within the hour of the order asking them to cancel it. They refused to cancel the order because it was too late….. I believe that was a lie because technology these days would have made it simple and fast with a click of a button. Nobody ships items out within the hour.
Company then stated I had to wait for the order to send it back. The item stated it was delivered but never arrived…. Now I’m in a fight with them to return my payment because they failed to ship it properly or lost on the way.
SO CURRENTLY NO SAXX ITEM AND LOST MONEY FOR OVERPRICED CLOTHING.
THIS COMPANY NEEDS TO GET ITS PRODUCTS AND CUSTOMER SERVICE IN ORDER.

Two internet orders cancelled, "we are sorry".
Update your web site looser !
Honestly wait till Tim Holland hears about this!!

Very Bad experience - My Boyfriend ordered Saxx Underwear with a value of 200$. at some point we received a notification the order has been delivered. We live in a very secure building and never had issues with any packages. We were home to the time and directly went downstairs to grab the delivery but there was nothing. We contacted Saxx and explained the issues, they told us to put out a note to our neighbours. we did so but weren't surprised the package didn't show up since we were very sure it had never made it to our home. After several months now Saxx doesn't seem to be interested in helping us at all. Worst customer service and feel ripped off not to get my 200$$ value package. Wouldn't oder here ever again. Buy other brand or when it has to be Saxx buy of Amazon.

ICS Courier 1rst Att. left the door knocker signed the signature release to leave on mailbox. Driver never returned 4 the 2nd attempt, nothing. Called cust. service no one to answer the phones will take about a week to get back to me because of backlog. No pkg. delivered 1rst time ordered. The took my money but no delivery. Bob/Toronto

Initially received the wrong order, but customer service responded perfectly with a credit code to replace the order.

Product is incredible, even if it is expensive. No denying it. Their customer service on the other hand, is arguably the worst I've experienced in my entire life. Despite having thrown literally two grand at product over the past 4 years or so, they take zero responsibility for lost and retrieved shipping, and zero support service (I did have one gentleman, one time, try to help me but it was beyond his control - if you read this, thanks whoever you are for the efforts!).

Despite the efforts I took to recover a wrongful delivery by Saxx (I physically attended and waited at the address they shipped it to for 3 hours - at their recommendation - after watching the delivery tracker). After I retrieved the package (which was already opened by the stranger living at this place), I notified them and asked if they could at least consider providing me a store credit for the inconvenience; a customer should not be told to travel to someone else's house to pick up a package that the company was told they shipped to the wrong location.

Their reply? "No. You got the package as far as we are concerned you haven't suffered any losses". Upon advising them of my long history of purchasing from them, they offered me a 25% off coupon over X dollars spent which expired in two weeks. A reminder I could have told them that the package went missing and to refund me, which would have been done. In lieu I acted honestly and was swiftly brushed aside.For reference, better deals are offered all the time by email from them.

When I tried to review my purchase through their follow up emails directly and advise customer service of the experience I had, the 1 & 2 star buttons curiously do not work; only 3-5. How convenient.

Won't ever buy their product again - Lulu Lemon is an adequate replacement, I assure you all.

Again, great product, garbage customer service. Happy to never buy from them again.

Quality and comfortable underwear, with a sack style pouch that works well keeping things where they should be. Many styles, materials, and colors available, all sized correctly, and built to wear daily.

If I could give zero stars I would. Have tried contacting SAXX 4 different times about returning items, have heard absolutely nothing. Sent the detailed email it asks for. Sent a follow up email and have called twice and still not a single response. We have spent thousands of dollars at this company but will no longer purchase.