Snov.io Reviews 

BEWARE! “Mark Williams” from Snovio sends out annoying and unwanted SPAM solicitation texts, despite being on the Federal Do Not Contact list. Reporting them to FTC for harassment!

super easy to talk to and quick resolution, thanks Natalia

We’ve been using Snov.io primarily for sending automated email campaigns, and it delivers great results.

What I appreciate the most is how well the email warm-up feature integrates with the rest of the platform. It gives us peace of mind knowing our domain health is protected before and during active campaigns.

When it comes to campaign management, the platform makes it very simple to pause, resume, and tweak sequences based on recipient behavior. The email sending automation is reliable, and the analytics give a clear picture of what’s working. It has streamlined our workflow significantly!

The reason I write this review is I got to communicate with actual person on assisting my questions and not a Readymade-Template that AI would response to my inquiry.

The different AI and person handling our questions? AI couldn't response to context, while a person can, so this is 5star review for Snov.io.

CC: Jean

Very helpful conversation. Made a very good impression of your company

I have been using Snov.io for years now. It is stable, improves over time and they have great support.
Though, I am only using it for email DRIP campaigns.

The new email and domains on-demand feature from Snov is a total mess. It just wouldn't work and led to many problems. I'm a developer and I have experience in email setup, and it seems like Snov released this feature still in beta without mentioning it.

As a result, I burned 9 email addresses and lost hours trying to understand. While their support always answers fast on the chat, they are not very helpful. I feel like they aren't being fully transparent with me.

We've been customers for five years, but we are extremely disappointed with this recent change. I never leave bad reviews, but I consider myself very frustrated for all of the time lost and the money lost as well.

Last thing: I asked for a reimbursement on their chat. They sent me to a Google form. I filled it with the details they requested, but I've never heard back.

Definitely a no-go, considering all of the competitors on the market.

Valerria is extremely knowledgable and it's been an absolute pleasure, such a great walkthrough!

Perfect customer support for our business!

I would strongly advise anyone considering Snov.io to be extremely careful with their subscription.

I cancelled what I believed was auto renewal months ago, yet I continued to be charged hundreds of pounds per month. The cancellation process is unclear, difficult to navigate, and in my experience did not make it obvious whether the subscription would continue renewing.

When I contacted support, I was initially told that no refund could be provided because the refund period had passed. This was despite the fact that I had specifically attempted to stop future charges and believed auto renewal had been disabled.

What is most frustrating is the inconsistency of the responses. First, I was told that the matter would be escalated to a refund manager who may be able to make an exception. Then I received another response stating that my renewal was still active and asking why I wanted a refund. It felt as though the previous conversation had not been reviewed properly.

Businesses should not rely on customers discovering hidden renewal settings or complicated cancellation processes. If a customer has clearly attempted to cancel and continues to be charged, the company should take responsibility and resolve the matter fairly.

The platform itself may have useful features, but my experience with billing, cancellations and customer support has been disappointing. I have lost confidence in the subscription management process and would not recommend it based on my experience.

Really smooth onboarding and the support team have been great whenever I have needed them

Quick response and highly efficient problem resolution.

+ Does the job.
+ Good and insightful dashboards.
+/- Campaigns requires proper planning, audience and setting up to have a good conversion (but snov.io helps)

Snov.io has been a poor experience for us.

We purchased DFY mailboxes through Snov.io, despite the pricing being among the highest we have seen in the market. We followed the setup and usage instructions, but deliverability still dropped heavily. What made this more frustrating is that our externally created mailboxes, managed outside Snov.io, did not suffer the same level of decline.

The domain management experience is also restrictive. If you buy domains through Snov.io, basic DNS record changes require contacting support. We requested a DNS change, and as of writing this review, it still has not been completed.

Support has been inconsistent. Some replies felt like copy-pasted documentation rather than actual help, and some of the documentation itself appears contradictory or unclear.

For a product priced at this level, the experience has not matched the cost. Expensive, restrictive, and not reliable enough for a serious outbound setup.

This is the worst sales app I have ever used. Communication is slow. The most basic things, like editing a domain's DNS, are not available to you; domain transfer to another registrar (which should be my right since I bought it) is not available either. For some reason, cancelling a subscription requires contacting sales?

Mailboxes went bad so fast even though they were properly warmed up and barely sent anything.
The API is terrible; some features in it didn't even work, like the webhook feature.

The LinkedIn add-on caused their account to be blocked.

And above all that, it is the priciest of them all?!

The Platform is really helpful, easy to use and understand. The videos also are very helpful and gives a good overview. Also Alejandra Martino was very helpful.

Had some questions before enrolling in a paid plan and all were answered completely in a timely manner

For some reason, Snov.io have suspended my account with them for using their email tracker on gmail?

No email, notifications, nothing as to why?

I've tried contacting support but no avail, business is A Story To Tell Ltd

Tried talking to their AI chat but hasn't replied?

Update: account suspended for using their services (weird, as that is what their business provides, email tracking 🤔) trying to claim my company were spamming emails, yet we contacted charities once a week and the emails were follow ups each week for only 3 weeks!

Only just started using Snov.io and so far Im Loving what I see. The software is easy to learn, easy to set up, and the customer support is Amazing… I Highly recommend Snov.io

Really good walk through about everything — all my questions were answered and the system was already very straightforward to understand.

The video call with Alejandra was amazing as well. She explained everything clearly, answered every question, and now I feel very confident using the platform.

I can definitely recommend Snovio to anyone trying B2B email marketing.