NineLife Ireland Reviews 

387
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting that the products work wonderfully and consistently meet their daily needs. Shoppers find the online store very useful for sourcing specialized goods, describing the initial purchase steps as completely seamless. However, some customers also noted significant issues with delivery delays, stating that packages took much longer to arrive than expected. A few other people felt that the overall prices were quite high or complained about unexpected customs fees upon arrival. Consumers additionally mentioned that certain items were occasionally out of stock, leading to frustrating communication gaps and prolonged waiting periods.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality items and excellent choices available.... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many consumers praise the prompt delivery, regular... See more

Order

Reviewers share mixed feedback about their order experiences, highlighting a wide range of outcomes. While... See more

Quality

Clients share positive opinions on quality, consistently describing items as top tier and excellent.... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant Product altogether, have tried many types of insoles , but these by far the best. Have purchased 4 pairs now to date , as I find them so good . Have advised loads of friends to buy th... See more

Rated 4 out of 5 stars

I ordered a single item from the Nine Life Ireland website on June 10th having had no indication whatsoever that it was being shipped here from the USA. As of today, July 1st, I'm still waiti... See more

Company replied

Rated 4 out of 5 stars

Very happy with being able to get 2 products in individual orders that reduce acid in food and acidic drinks like tea and wine. They take quite a while to arrive from the date of order but as I always... See more

Rated 4 out of 5 stars

I placed my order on 11th March but didn't receive the complete order until 16th April despite paying extra for faster delivery. I received half of my order on 1st April and had to email to get the o... See more


4.0

Great

TrustScore 4 out of 5

387 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(387)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Choice & quality of items

Choice & quality of items
Great value
Only issue I had was that some of the things I ordered were out of stock, so unfortunately I had a longer wait time for deliveries
Apart from that minor problem
everything else was fine

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free order

Regular communication regarding my delivery.
I will be reordering as it is a high quality product, exactly what I was looking for. Thank you

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Please DO NOT PURCHASE if from Ireland/UK

Please DO NOT PURCHASE from this company.
Even tho the company displays an Irish number on its website all products are coming from the United States. We purchased knee brace on 3rd July- we still have not received it. When you email they apologise & stated they require 24-48 hours to enquire about the status of the parcel. Then they reply & apologise again offering you 120% store credit (why would one chose this option ) or 100% refund… all with a promise will be processed soon. Unfortunately I opted to keep my purchase as my son really requires a “good brace” (no good when you don’t receive it) . Again , anther week passes by- I send another email enquiring of status of parcel….. again told they would require 24-48 hours to throughly review my order….. then told it would be dispatched between 22nd-27th July. Then finally receive an email stating it was dispatched on 25th July- so I left it a week And now every time I keep checking the supplied tracking number- it is still travelling in the united states…..
this knee was recommend by a physiotherapist and the only reason we purchased it. But really it all seems like a scam now as it was purchased due to a dislocation & recommended if he was to return to sports. but what is the point now……. Nearly 6 weeks later and still no support & a very frustrated mum. I am still unsure if the company is legit or if it is just a really good scam.
Don’t put yourself through this, just don’t buy from them.

6 August 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Eithne,

We apologize for the delay in your order delivery. Thank you for your understanding as we work to prevent future delays.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

It's a scam

It's a scam. The item never arrived despite being marked as delivered after almost a full month. Their customer support phone number always says "All customer support agents are busy" and immediately afterwards disconnects you from the call. It's just a blatant scam, avoid like the plague. Just look at all the negative reviews here and don't be like me thinking "worst case I'll deal with their customer support and get a refund". You're not getting your product or your money with this company.

16 July 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Katarzyna,

We apologize for the inconvenience. Your order is important to us, and we’re working to resolve the issue quickly.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 4 out of 5 stars

The score could have been better

The score could have been better , when I opened the package the cap was not tight on the tube and was leaking, used it last night and it felt as it was working , I'll have to give a few more days to see if I notice any difference

4 August 2026
Unprompted review
Rated 1 out of 5 stars

The worst option

So many options. The order was delays by weeks, according to the website when I added my address it said 5 business day and it took a MONTH. I dont even need the product anymore. I was also informed that I was going to be able to track the order but ai never received any email or tracking number. When I contact the customer service about the delay, they answered in a tococ-positivity way which is worse than anything. I would never buy from you again and will never refer to anyone.

27 July 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Alan,

We regret the delay with your order delivery. Your feedback is important, and we are reviewing our delivery timelines.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

Awful customer service

It took almost a month from ordering the product to receiving it and when I eventually got an estimated delivery date that was delayed too. Customer service was shocking, continuously evading the question I asked and did not want to tell me how to initiate a return, just told me not to accept the delivery (which wouldn't guarantee a refund).

22 July 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Joanne,

We sincerely regret the delay in delivering your order and understand how frustrating this must have been. Please know that we are committed to improving our shipping process to prevent such issues in the future.

I’ve also sent a detailed update to your registered email ID, and I’d appreciate it if you could continue the conversation there so we can resolve this matter promptly.

Thank you for your patience and understanding. We truly hope you’ll give us another chance to serve you better.

Warm regards,
NineLife

Rated 1 out of 5 stars

I placed my order in April and it never…

I placed my order in April and it never arrived.Customer service ice said they would send another item. It never arrived. I have been asking for a refund and I keep getting fobbed off. So this company has 70euros of mine. This is theft. Do not use them.

20 July 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Orla,

We're sorry for the delay you experienced. We will ensure that corrective measures are taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 4 out of 5 stars

Very happy with being able to get 2 products from Ninelife that are not available in Ireland.

Very happy with being able to get 2 products in individual orders that reduce acid in food and acidic drinks like tea and wine. They take quite a while to arrive from the date of order but as I always order when I have sufficient to tide me over, that is not an issue. I always make sure I am not going to be away in the near future as well

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Not clear this is a USA purchase!!

I ordered a single item from the Nine Life Ireland website on June 10th having had no indication whatsoever that it was being shipped here from the USA.

As of today, July 1st, I'm still waiting to receive it. The tracking indicates that it is somewhere on mainland Europe. Still showing an estimated delivery date of 29 June.

If this ever arrives, I assume I will be liable for VAT plus the new €3 per item charge.

Very unclear and ambiguous trading!

Update: The item arrived today, 3 July. No additional charges. No idea how or why not but I'll take it gratefully.

16 June 2026
Unprompted review
NineLife Ireland logo

Reply from NineLife Ireland

Hi Catherine,

We apologize for the delay in your order delivery. Your feedback is important, and we are reviewing our delivery timelines.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 5 out of 5 stars

Great source of my daily meducation

Under the instruction of my doctor, I have been taking Famotidine for years. It successfully eliminates my symptoms of GERD, the price is usually reasonable and it is generally available without prescription. NineLife Ireland is an excellent source of this medication. Ordering was simple and the wait time for delivery was moderate. I will definitely reorder from NineLife when my current stock runs low.

25 June 2026
Unprompted review

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