Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more
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See what reviewers are saying
First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more
Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more
Honestly the best experience ever. After sending back-and-forth emails with the airline for over a month getting wishy-washy replies and the airline trying to evade payment, I came here. Put in the de... See more
Company details
Written by the company
Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.
Contact info
Schauenburgerstr. 61, 20095, Hamburg, Germany
- myflyright.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically takes over 1 month to reply
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Don’t pay attention wyour issue
Unfortunately the company does not pay attention to my issue and although i explained them the issue they insisted on saying the same inadequancies.
Therefore i chose another lawyer company and i took the compensation I deserved.
Myflyright is a loss of time as they do not deal with the real problem…
Unfortunately service is getting worse
Using MYFLYRIGHT since a long time but now it seems company has changed its policies and service isn´t that good as it usually was.
1. Website is advertising ADAC discount which isn´t correct and partnership has ended since a long time ago - very misleading point
2. My case was hanging for weeks and after I was informed that now they are switching a lawyer to the case as flight company isn´t responding (case was very straight forward: delay of more than 4 hours), day later they informed that I am receiving compensation, not sure if lawyer even was informed or started to work but looks like it was a reason to set just an extra fee for me
Overall: was using quite often MYFLYRIGHT and was happy about service, next time will think twice and maybe will take an advantage to do it by myself
Reply from MYFLYRIGHT
Isn't this absurd?
I had used my trolley for the first time. It was only 3 days old, when I received it back after landing in Europe. It was damaged beyond repair. The airline had offered a two digit sum in compensation, but this was only half of what I had paid for the trolley. I rejected the offer, and supplied Myflight with all the information I had collected, including photos and copies of the correspondences with the airline.
The worst part of my experience with this company is that their portal had declared the case as completed whilst stating that my compensation would be a sum that is higher than what the airline had offered. I was happy to see that. But after I shared my bank details on their system, the figure was changed and reduced to less than a quarter of what I had been told I should get.
Instead of helping to negotiate a better compensation, Myflight had secured a compensation that was only a fraction of what the airline had offered to begin with. This to me seems rather absurd. Myflight also claimed that they had to get lawyers involved which is why they increased their fee by an extra 10%.
Despite flagging the matter with them, I did not receive any explanation of why the payment sum had been lowered. As painful as it may seem, one is better off accepting what the airline is offering, than to engage Myflight. It was not only a waste of time, it was financially compromising.
[Note that this summary is factual and I have the documentary evidence to prove its truthfulness]
PS: As regards MYFLYRIGHT's response to the above feedback: I have already spent an excessive amount of time trying to resolve this case amicably, but to no avail. Having exchanged emails over many weeks, I have filed a report with the authorities as a last attempt to bring this case to a closure.
Reply from MYFLYRIGHT
Super fast process
Super fast process. Compensation received. Thank you for existing!
Great experience!!
JTWatt
Simple, straight forward, clear, no silly language. Efficient and effective. You took a healthy 'cut' for your services, but it was fair and I got a lot of money back. Win-win.
Fast and reliable!
Case dropped after weeks
My case was simply dropped because of little chances, even though I had clear rights to get the few things I bought because my luggage was delayed refunded. The airline even reached out to me to look into the case again, but the case was just dropped.
Easy and successful
The process was quite simple and intuitive. The case was finished very fast. Money transfered within the appointed slot.
The price was cheaper than some other services.
Fast work many Thanks
Absolutely helpful staff
Absolutely helpful staff, quick answers and procedures. Thank you very much for all your help and support. I do recommend this website!
Problem solved. Case completed fast.
Things went fast, smooth, profesional. The customer platform was easy to acces with all the updates regarding the complaint status.
Thank you.
absolutly unjustified raising of rate
After exactly 14 Days they raised their provision by 10% because no payment was received yet and they "had to cover additional costs like an attorney".
After 16 Days the payment was there.
I dont think any additional costs were produced in those 2 days and its just a quick cashgrab because they even write themselves that usual payout times from airlines are 4-6 Weeks. What additional costs are justified after 14 days of just waiting?
Reply from MYFLYRIGHT
Problem with airline was solved in short-time
Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start.
Probably my case was relatively simple, but I myself was not able to solve it directly with airline. If you can't go forward yourself - then myflight can be good option for you.
Nice experience and service!
It was my first time to use it and I got the money in a month! I'm very happy with the smooth process and the great result. Thank you!
great service
Honestly the best experience ever
Honestly the best experience ever. After sending back-and-forth emails with the airline for over a month getting wishy-washy replies and the airline trying to evade payment, I came here. Put in the details of my flight, which took maybe 5-10 minutes. I didn’t expect anything to be honest cause I tried so hard. And then boom. Two weeks later I received over €440. For basically no work at all. It is an absolutely amazing service what this company offers. Thank you very much!
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