absolutly unjustified raising of rate
After exactly 14 Days they raised their provision by 10% because no payment was received yet and they "had to cover additional costs like an attorney".
After 16 Days the payment was there.
I dont think any additional costs were produced in those 2 days and its just a quick cashgrab because they even write themselves that usual payout times from airlines are 4-6 Weeks. What additional costs are justified after 14 days of just waiting?
Reply from MYFLYRIGHT
Dear customer,
Thank you for your review! This will help us to improve in the future. We are very sorry that you were not satisfied with the process and would like to explain the background to your case transparently:
MYFLYRIGHT processes several hundred thousand cases every year. To ensure efficiency and fast processing for all customers, the majority of our processes, including the appointment of external lawyers, are automated. The assignment takes place automatically after the deadline set for the airline has expired in order to protect our customers' chances of success and not risk any delays in the proceedings.
In your specific case, the payment was unfortunately only made by the airline after this deadline had expired. At this point, a lawyer had already been engaged, which made a legal examination necessary. As already transparently explained in the order process and in the contact form, our commission is increased by a further 10 percentage points in this case. This serves to ensure an individual and legal examination and thus ultimately to successfully enforce your justified claims.
We hope for your understanding and will of course be happy to answer any further questions you may have.
We wish you all the best for the future and only punctual flights.
Best regards
MYFLYRIGHT Team