Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... See more
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Review summary
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Reviews shaping this summary
I was considering booking direct with Norweigan but as our fiends had already booked through MyCruise we thought it safer to go to them to ensure the same arrangements . Nigel Pettitt was very helpf... See more
Company replied
Very patient and helpful agents Andy and Amy. Answered my many questions without any problems in giving me as much information as I needed as a first time Cruiser. Great deals to be had using MyCru... See more
Company replied
Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... See more
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Company details
About MyCruise UK
Written by the company
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Contact info
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, United Kingdom
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4.8
Excellent
250 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Our Second Cruise
I was considering booking direct with Norweigan but as our fiends had already booked through MyCruise we thought it safer to go to them to ensure the same arrangements .
Nigel Pettitt was very helpful and knowledgeable.
I appreciated his advice and guidance.
28 August 2026
Reply from MyCruise UK
Hi John,
Thank you so much for your lovely feedback!
We’re delighted that you chose to book with MyCruise and that Nigel was able to make the process feel straightforward and reassuring. Having someone to guide you through the details can make all the difference, especially when coordinating plans with friends.
I’ll make sure your kind words are passed on to Nigel. We hope you all have a fantastic cruise together 😊
Kind regards,
Cecilia // MyCruise
I was just happy to do my payment…
I was just happy to do my payment easily. All other things I wanted to know about other things advice was good.
27 August 2026
Reply from MyCruise UK
Hi Sharda,
Thank you for your lovely feedback!
We’re pleased to hear that everything went smoothly with your payment and that you received helpful advice along the way. We always want the booking process to feel simple and reassuring from start to finish.
We hope you have a fantastic cruise and that we get the pleasure of helping you again in the future 😊
Kind regards,
Cecilia // MyCruise
Reply from MyCruise UK
Hi Paul,
Thank you for your kind feedback.
We’re really pleased to hear that you had such a positive experience with Nigel. I’ll make sure your comments are passed on to him.
We hope we get the pleasure of helping you again in the future.
Kind regards,
Cecilia // MyCruise
Nigel has been fabulous
Nigel has been fabulous, helping us find the perfect cruise for next year
11 August 2026
Reply from MyCruise UK
Hi Mrs. Lesley,
Thank you for your lovely feedback!
We’re so pleased to hear that Nigel helped you find the right cruise for next year. I’ll make sure your kind words are passed on to him.
We hope you have a fantastic trip and that we get the pleasure of helping you again in the future 😊
Kind regards,
Cecilia // MyCruise
Great service
5 August 2026
Reply from MyCruise UK
Hi Andey,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Reply from MyCruise UK
Hi Dawn,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Excellent customer service
Fabulous, responsive, friendly service from Nigel. Thank you!
3 August 2026
Reply from MyCruise UK
Hi Susan,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Disappointing Booking Experience Despite Helpful Staff
We booked our cruise very early, in May 2025, and paid a considerable amount for the cruise, flights and additional extras. Despite this, transfers between the airport, hotel and cruise port were not included, which was disappointing given the overall cost of the package.
Although we booked well in advance, we were unable to secure the flights we wanted from Birmingham to Florida. We also had to pay an additional amount to move our hotel accommodation from Miami to Fort Lauderdale so that we could be closer to the cruise port.
Communication between MyCruise agents was also inconsistent. We spoke with several different agents, and information was not always passed on to colleagues or properly recorded on our account. This meant that we sometimes had to explain the same issues repeatedly.
The changes to customer service opening hours have also made it more difficult for working customers to contact the company and discuss their bookings. When paying such a significant amount, customers should have reasonable access to support.
I have given MyCruise 3 out of 5 stars because, when I eventually managed to get through, some members of staff were genuinely helpful and did their best to assist us. However, overall, we feel let down by the booking experience, the lack of included transfers, the additional costs and the value for money provided.
6 July 2026
Reply from MyCruise UK
Thank you for sharing your feedback.
We’re sorry to hear that parts of the booking experience left you disappointed. We understand your frustration regarding the transfers, additional costs, flight options and having to repeat information when speaking with different members of our team.
We also appreciate your comments about our customer service opening hours and understand how important it is to have easy access to support when managing a significant booking.
We’re pleased to hear that some of our colleagues were able to help, but we recognise that the overall experience did not meet your expectations. Your feedback will be shared with the relevant teams as we continue to improve our service and communication.
We hope you have a wonderful cruise.
Kind regards,
MyCruise
Amy was great at listening to us and…
Amy was great at listening to us and what our aspirations are.
30 June 2026
Reply from MyCruise UK
Hi Susan,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Reply from MyCruise UK
Hi Julie,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
We have used my cruise several times…
We have used my cruise several times now, special shout out to Amy and Nigel who were brilliant both times. Really enjoy dealing with this company. They make things a breeze!
26 June 2026
Reply from MyCruise UK
Hi Alex,
Thank you so much for your wonderful feedback 😊
It means a great deal to hear that you've chosen to travel with us several times. Knowing that Amy and Nigel have both made such a positive impression is fantastic, and I'll be sure to pass your kind words on to them.
We're delighted that we've been able to make the booking process easy and enjoyable, and we look forward to helping you plan many more cruises in the future.
Kind regards,
Cecilia // MyCruise
Excellent booking experience and looked…
Excellent booking experience and looked after by Nigel.
10 June 2026
Reply from MyCruise UK
Hi Clive,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Great cruise booking company
Great cruise booking company, very helpful, great prices my now go to company for all our cruises.
16 June 2026
Reply from MyCruise UK
Hi Peter,
Thank you for your fantastic feedback 😊
It means a lot to hear that we've become your go-to company for cruise bookings. We're delighted that you've been happy with both our service and our prices, and we truly appreciate your trust in us.
We look forward to helping you plan many more amazing cruises in the future.
Kind regards,
Cecilia // MyCruise
Reply from MyCruise UK
Hi,
Thank you for your lovely feedback.
It’s wonderful to hear that Amy has always been there to help and support you whenever needed. I'll make sure your kind words are passed on to her 😊
Kind regards,
Cecilia // MyCruise
Friendly and very informative which…
Friendly and very informative which makes booking a holiday a pleasure.
10 June 2026
Reply from MyCruise UK
Hi Mrs Taylor,
Thank you for your lovely feedback.
We're so pleased to hear that you found the booking process both enjoyable and informative. We believe that planning a holiday should be just as exciting as the trip itself, so it's wonderful to know we could help make that happen.
We hope you have a fantastic holiday and look forward to helping you again in the future 😊
Kind regards,
Cecilia // MyCruise
Amy is excellent in her job
Amy is excellent in her job. She is very knowledgable, helpful and pleasant to work with. Thank you.
Dr Sobati
10 June 2026
Reply from MyCruise UK
Hi Dr Sobati,
Thank you for your kind words.
We're delighted to hear that Amy provided such a positive experience. Her knowledge, dedication and commitment to helping our guests are qualities we value greatly, so it's wonderful to see them recognised.
I'll make sure your feedback is passed on to Amy - she'll be thrilled to receive it 😊
Kind regards,
Cecilia // MyCruise
The agent I spoke to was helpful and…
The agent I spoke to was helpful and very knowledgeable
8 June 2026
Reply from MyCruise UK
Hi Lesley,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
The booking process was easy because…
The booking process was easy because Nigel who was dealing with us was very helpful and friendly.
5 June 2026
Reply from MyCruise UK
Hi Shirley,
Thank you for your lovely review.
We're so pleased to hear that Nigel made the booking process easy and enjoyable for you. Providing friendly, helpful guidance is something we take great pride in, so it's wonderful to know that was your experience.
I'll make sure your kind words are passed on to Nigel 😊
Kind regards,
Cecilia // MyCruise
Reply from MyCruise UK
Hi Shirley,
Thank you for your kind feedback.
We're delighted to hear that Nigel was able to provide the help and information you needed. I'll be sure to pass your comments on to him – they'll be very much appreciated 😊
Kind regards,
Cecilia // MyCruise
New England Cruise
Many thanks to Nigel Pettitt for persevering through a challenging booking. Always felt Nigel was determined to get the best deal fir us.
2 June 2026
Reply from MyCruise UK
Hi,
Thank you for your lovely feedback.
It’s great to hear that Nigel supported you so well through a more challenging booking and stayed focused on finding the best possible deal for you. I’ll make sure your kind words are passed on to him.
We hope you have a fantastic cruise 😊
Kind regards,
Cecilia // MyCruise
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