Miinto Deutschland Reviews 

I’ve been waiting almost a month for my package. It took 20 days for the shipping label to be created, and that only happened after I asked several times. Now I’ve been waiting for over 10 days for the package to be handed over to the shipping company. Apparently, support doesn’t know what’s happening either, as they told me the package was on its way, even though the tracking information says otherwise.

At this point, I’m losing confidence that I’ll receive the goods at all. Support also doesn’t seem to understand how absurd this situation is, as they simply don’t reply to my emails. You have to use chat support to get a response.

Overall satisfied and happy with the customer service. Swift responses and timely resolution.

Very fast delivery and best service for customers, even you have to return some pieces

Not again. 4 packages from different shops…I ordered different sizes to try. Had to pick them up one after the other… Got two left shoes with different sizes… After a tedious process of making, sending photos to return them free of charge Miinto deducted 10€ for the return of two left shoes. Still waiting for clarification from the customer service when I will be reimbursed for this. Not again. Horrible company concept and bad service.

Got something completely different than what I ordered. Can't get it replaced. Have to wait till return. Customer service horrible and not helpful

quick, competent, kind

I ordered 2 pairs of Kador sunglasses and it were not new. Both pairs came with the temples scratched, one pair had also the lens scratched, clearly showing those were tried on hundreds of times in a shop, and then they decided to sell it online as brand new. Miinto did zero efforts to help or to guide me through this process and they relplyed only my first email asking for photos with the box to check if it is the deliverer's fault after I sent them clear photos proving the glasses were simply used. I sent them photos with the box as well and they did not reply anymore after I sent them 4 more emails. Maybe they try to trick you into waiting until the 2 weeks of return are gone and you can't do anything anymore, maybe they don't have enough workers to solve all the problems, maybe they simply don't care but this is not acceptable. 197 euro for one pair of used glasses. Great shop!

Miinto is a scam. They take your money and then stop communicating. It's very easy to verify this. They don't even have user registration, meaning you can't log into your account. You buy an item from the cart, your money is debited, and that's it. Logging into your account and viewing your orders is impossible because it doesn't exist. Therefore, I don't recommend this seller.

Ordered several items in February. Most arrived within two weeks — one took two months. By the time it finally showed up, the return window had closed.

When I tried to return it, Miinto claimed the item had been shipped twice (February and April) and used delivery confirmations to back this up. I received it once. Instead of taking responsibility for their fulfillment failure, they expected me to return the item at my own cost.

I paid in full. The delay was their fault. The inability to return was a direct consequence of that delay. Their response? Essentially: not our problem.

Zero accountability, and a customer service team that sides with courier paperwork over the paying customer. Avoid.

Excellent service from Robert and Suzanna regarding customer support and goodwill.
A true example of outstanding customer service ⭐️⭐️⭐️⭐️⭐️

My mails were answered promptly, the replies were more than friendly and very professional. With such a great customer service, online shopping is a very positive experience.

Worst Experience - don’t buy here.

Expensive Celine shoes were showing severe leather damage after two times of wearing them. Customer service declines complaint even after seeing pictures. Unbelievable- then they ignored me. Never again. I do not recommend to buy here at all.

Horrible i hate it!!! I purchased a bag and they sent me a mail that they can not find this product. Why are you selling then if you are not even aware of the stock?!? Horrible horrible horrible!!!

I ordered four pairs of sneakers to choose from. I chose one and returned three on the next day. The delivery was fast and efficient and the sneakers were fine. The return was a disaster. Some return labels were in boxes, some had to be printed out, In a while I got a confirmation from one address that my return had been started. But no money. Other two addresses ignored me completely. I waited for a couple of weeks and wrote to the customer service. It‘s AI, So don’t waste your time and provide information . It won’t help! In the end I chatted with a customer support and some refunds started. To get all of them I had to chat twice and provide all the data again. And BEWARE you pay for each return separately . It’s about 9 Euro! So think twice before shopping there

Help Center supported me really great and so quick with my return 🤩!

Best Seller for authentic Clothes and the prices are unbeatble

This store is extremely bad. On November 10th, the customer service sent me an email saying that the goods would be dispatched within two working days. It's already been three days, and I still haven't received the email confirming the dispatch on November 13th. On the same day, miinto sent me an email saying that DHL express might delay the delivery. miinto promised to dispatch the goods within two days, but it was only on the third day that they said they would let DHL pick up the package for dispatch. But later, miinto said that DHL might delay the delivery of my package. miinto is really an irresponsible company!! It was already late for DHL to pick up the package, which caused the delivery of my package by DHL to be delayed as well!! It's not punctual at all!!!

I have not received a refund for a single pair of shoes I returned weeks ago! Despite providing proof of all confirmed returns and a confirmation mail about the return.

Please note that withholding the payment after a proper return constitutes misappropriation or, at the very least, unjust enrichment. I request the outstanding amount to be refunded to my PayPal account immediately, no later than today. If the refund is not processed by then, I will take legal action and report this to PayPal and the relevant consumer protection authorities.

Great service - great experience. Well packed - in time delivered. Product as expected, nothing to complain about. I will definitely buy again on this platform.