Mia Zurich Reviews 

Reply from Mia Zurich

5 days ago

Hi Otfried,

thank you for taking the time to share your experience – we're glad the quality met your expectations and that your order arrived quickly.

Since you rated us three stars, we'd love to know what would have made it a five-star experience. If there's anything we could have done better, please email us at support@mia-zurich.ch with your order number – your feedback genuinely helps us improve.

Warm regards,
The Mia Zurich Team

Reply from Mia Zurich

Aug 28, 2026

Hi Amy,
We're truly sorry the items didn't match what you saw on our website — that's a real disappointment and we completely understand your frustration. Feedback about our product descriptions and photos is something we take seriously and pass on internally.
Please email us at support@mia-zurich.ch with your order number so we can look into your specific order and put this right for you.
Kind regards,
The Mia Zurich Team

Reply from Mia Zurich

Aug 25, 2026

Hi Lucile,

we're truly sorry. Waiting for items that then don't match what you saw, and finding the return goes further than you expected, is genuinely frustrating — and we understand why you feel let down.

We'd like to look at your order properly and sort the return out with you. Could you email us at support@mia-zurich.ch with your order number and "Trustpilot" in the subject line? We'll pick it up personally and prioritise it.

Thank you for giving us the chance to put this right.

The Mia Zurich Team

Reply from Mia Zurich

Aug 18, 2026

Hi Illya,

Thank you for noticing the details — clean design and proper finishing on the seams are exactly what we push our makers on, so it's good to hear it came through.

If there was anything that held the experience back from five stars, we'd really like to hear it: just email support@mia-zurich.ch with your order number and we'll follow up personally.

Warm regards,
The Mia Zurich Team

Reply from Mia Zurich

Aug 14, 2026

Hi Hamish,

Thank you for taking the time to leave a review — we're glad your order arrived on time and that everything was well protected in transit.

Three stars tells us something still fell short, and we'd really like to know what. Please email us at support@mia-zurich.ch with your order number and a quick note on what could have been better — we read every message personally and will get back to you.

Warm regards,
The Mia Zurich Team

Reply from Mia Zurich

Aug 3, 2026

Hi Briella, Thank you for taking the time to share your thoughts! We're glad the browsing experience felt smooth and that moving between categories was easy all the way through checkout. If there's anything about your order or a specific item that didn't fully meet your expectations, please email us at support@mia-zurich.ch with your order number - we'd love the chance to look into it. Thanks again for your feedback! The Mia Zurich Team

Reply from Mia Zurich

Aug 2, 2026

Hi Cameron,

Thank you for sharing your feedback, and we're sorry to hear the stitching on your blouse came loose at the cuff — that's not the quality we want you to experience.

Please email us at support@mia-zurich.ch with your order number so our team can take a closer look and make this right for you.

Thanks for your understanding, and we hope to welcome you back soon.

The Mia Zurich Team

Reply from Mia Zurich

Jul 29, 2026

Hi Starla,
Thank you so much for sharing your experience with our cardigan! 😊 We're glad you're happy with it overall, though we're sorry the color turned out slightly darker than pictured - screens can sometimes affect how shades appear.
If you'd like us to take a closer look, please email us at support@mia-zurich.ch with your order number and we'll be happy to help.
Thanks again for your feedback!
The Mia Zurich Team

Reply from Mia Zurich

Jul 24, 2026

Hi there, we're really sorry to hear about the frustration with your order – a 15-day wait with no tracking updates or information is absolutely not the experience we want you to have, and we completely understand why that's upsetting. Please email us at support@mia-zurich.ch with your order number so we can look into this right away and get you a proper update. We appreciate you flagging this, and we want to make it right. The Mia Zurich Team

Reply from Mia Zurich

Jul 17, 2026

Hi Eleonore, we're sorry to hear the dress didn't match what you expected, and that the exchange offer didn't feel like a real solution. Please email us at support@mia-zurich.ch with your order number so we can look into a proper resolution. Warm regards, The Mia Zurich Team

Reply from Mia Zurich

Jul 13, 2026

Hi Katerina,

Thank you for taking the time to share this feedback, and we're sorry the sizing and exchange process left you frustrated — that's not the experience we want for you.

Please email us at support@mia-zurich.ch with your order number so we can look into this personally and see how we can help.

We appreciate you letting us know.

The Mia Zurich Team

Reply from Mia Zurich

Jul 8, 2026

Hi daniss, we're truly sorry your dress arrived damaged – receiving an item in that condition is upsetting and absolutely not the standard we want for you. Thank you for flagging it, and we're sorry for the disappointment it caused. So we can put this right, please email us at support@mia-zurich.ch with your order number (and a photo of the item if you're able to) and we'll take care of it. We'd really appreciate the chance to turn this experience around for you. Warm regards, The Mia Zurich Team

Reply from Mia Zurich

Jun 15, 2026

Hi EmmaLarsen,

Thank you so much for taking the time to share your experience. We're really glad the sandals have been supportive on your long walking days — that's exactly what they're made for. At the same time, we're sorry they didn't feel as comfortable as you'd hoped, and we'd love to make that right.
If you'd be willing, please email us at support@mia-zurich.ch with your order number, so we can look into the fit and find the best solution for you.
Thanks again for your honest feedback — it really helps us improve.
Warm regards,

The Mia Zurich Team

Reply from Mia Zurich

Jun 2, 2026

Hi Lucas,

Thank you for taking the time to share your feedback — and for choosing to shop with us. Customer friendliness and service are at the heart of everything we do, which is why we sincerely apologize that your experience did not reflect the standard we hold ourselves to.

We noticed your review on Trustpilot and want to make this right. Please reply to this email with your order number and we will prioritize your return request and work toward a solution that works for you.
We truly appreciate your trust in us and look forward to resolving this for you.
Kind regards,

Customer Care — Mia Zurich

support@mia-zurich.ch