MeinAuto.de Reviews 

Mr. Ahmadi was very thorough, kept reaching out to me with all the information that I needed, suggestions, returned phone calls. I really am extremely happy to have have his continued assistance now in my second vehicle / contract with mein Auto. He definitely has made the entire process the first, and the second time very comfortable.

Very good experience. Always attentive and responsive.

I recently arrived in Germany for the first time to work and unsure how to lease a car
In English Murad Malaab explained clearly the process and was with me step by step until the car was delivere
He also assured me if I had questions I could contact him
Excellent service for a non German speaking person
I recommend him and the company highly.

I just completed my first car lease through MeinAuto.de. Initially, I was skeptical about the online-only process, but the competitive pricing convinced me to give it a try—and I’m glad I did.

My contact, Mr. Mohammad Ali Ahmadi, was excellent; he took the time to clarify every detail of the terms and conditions. The vehicle delivery was smooth, and the entire leasing period was problem-free. I did encounter some unexpected challenges during the return process, largely because I hadn't fully reviewed the contract’s end-of-lease repair requirements. However, MeinAuto.de and their insurance provider handled the situation with great professionalism.

I’ve already started my second lease with them. A great, reliable service. Highly recommended!

I had an excellent experience with Mr. Amir Foroghi. He is knowledgeable, patient, and helped me find the right car without any pressure. He answered all my questions clearly and made the entire leasing process smooth and enjoyable,he speaks good English which really helped a lot for communication.Thank you for the outstanding service.

They give really good deal. They have english speaking agents to help.

I had a very positive experience working with Christian from MeinAuto while ordering my new Nissan Qashqai on a subscription. He provided outstanding guidance throughout the process and was always quick to respond to my emails and calls. His professionalism, clarity, and willingness to help made the entire journey smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for a reliable and efficient advisor.

Super service

Very nice experience with MainAuto. My advisor was Kevin Munk and he helped me understand all the factors of the deal I got and was available for all the questions. Car pickup from the dealer was easy and well organised. Overall a good experience.

It was clear on the first go itself

Christian was exceptionally communicative and supportive across the duration of the lease, I could not recommend him highly enough.

Trustpilot Review Update

December delivery confirmed → six weeks exceeded → cancellation escalated

Update based on the latest developments:
• Nov 13, 2025 – Order placed with the clear expectation of delivery in December.
• Nov 17, 2025 – Order confirmation received stating December 2025 as the non-binding delivery month.
• December 2025 – No delivery took place.
• Mid-February 2026 – More than six weeks beyond the non-binding delivery month have now passed.

After my initial googlr review, MeinAuto publicly stated that my delivery month was January.
I uploaded the official order confirmation clearly showing December as the agreed non-binding delivery month.

In a phone call today, I was again assured that December 2025 is indeed the relevant non-binding delivery month.

Following this clarification, customer service escalated my request for contract cancellation.
I am currently waiting for confirmation on how this will be processed.

Overall impression:
The representatives are personally polite.
However, repeated missed commitments and shifting explanations indicate serious deficiencies in process reliability and accountability.

Ich habe einen Leasingvertrag mit Mobility Concept (über MeinAuto) für einen BMW 120i M Sport (Anfrage-Nr. 4664741 / Angebots-Nr. 2997314) abgeschlossen.

Während der Vertragslaufzeit verlief alles formal korrekt. Die Probleme begannen jedoch bei der Fahrzeugrückgabe und Vertragsbeendigung.

Bei der Rückgabe wurden Schäden beanstandet, die:
• bereits zuvor gemeldet worden waren,
• an eine autorisierte Werkstatt kommuniziert wurden,
• und keine strukturellen Schäden am Fahrzeug darstellten.

Obwohl für das Fahrzeug eine Vollkasko-/Casco-Versicherung bestand – ausdrücklich mit dem Zweck, hohe direkte Kosten im Schadensfall zu vermeiden – wurde diese nicht genutzt. Stattdessen wurden sämtliche Beträge direkt mir in Rechnung gestellt.

Zusätzlich wurde der Vertrag faktisch vorzeitig beendet, da ich das Fahrzeug gemäß dem von Mobility Concept vorgegebenen System zur Verfügbarkeit von Rückgabeterminen zurückgeben musste. Auch in diesem Zusammenhang wurden Kosten berechnet.

Die Abwicklung empfand ich als:
• wenig transparent hinsichtlich der Bewertungs- und Berechnungskriterien,
• nicht nachvollziehbar in Bezug auf die Nicht-Nutzung der bestehenden Versicherung,
• und insgesamt nicht kundenorientiert.

Ich habe mit anderen Leasinganbietern (z. B. Sixt Leasing) deutlich professionellere und fairere Rückgabeprozesse erlebt.

Gerade die Phase der Rückgabe zeigt, wie ein Anbieter tatsächlich mit seinen Kunden umgeht. In meinem Fall war diese Erfahrung enttäuschend.

Ich prüfe derzeit weitere formale Schritte und mögliche Meldungen an zuständige Stellen, da ich es für wichtig halte, dass potenzielle Kunden über solche Abläufe informiert sind.

Ich empfehle dringend, die Regelungen zur Schadensbewertung, Versicherungsnutzung und Rückgabeorganisation vor Vertragsabschluss sehr genau zu prüfen.

⸻

🇬🇧 English

Title: Disappointing experience – Non-transparent and costly end-of-lease handling

I entered into a leasing contract with Mobility Concept (via MeinAuto) for a BMW 120i M Sport (Anfrage-Nr. 4664741 / Angebots-Nr. 2997314).

During the contract period, everything appeared formally correct. The issues started at vehicle return and contract termination.

At handover, damages were claimed which:
• had already been reported previously,
• had been communicated to an authorized workshop,
• and did not constitute structural damage to the vehicle.

The vehicle was covered by a comprehensive (casco) insurance policy, specifically intended to avoid high direct costs in case of damage. However, this insurance was not used. Instead, all costs were invoiced directly to me.

Furthermore, the contract was effectively terminated earlier due to returning the vehicle according to the return-slot availability system defined by Mobility Concept. Charges were also applied in this context.

The overall handling was:
• insufficiently transparent regarding evaluation and calculation criteria,
• unclear concerning the non-use of the existing insurance coverage,
• and not customer-oriented.

I have experienced significantly more professional and fair return processes with other leasing providers (e.g., Sixt Leasing).

The true quality of a leasing provider becomes evident at the end-of-lease stage. In my case, this experience was disappointing.

I am currently evaluating further formal steps and potential reports to relevant authorities, as I believe prospective customers should be aware of such practices.

I strongly recommend carefully reviewing the damage assessment, insurance handling, and return logistics terms before entering into a leasing contract.

Great support from Julian and the whole process was relatively easy. I would do it again.

The company meinAuto was fast and very responsive in the process of buying a new car.Everything was good,and smooth,the car is super nice .thank you

He is a great follower and tried hard to have a positive solution. Eventually I could not get the car but the service quality and communication experience was great

It was a simple leasing procedure. Happy 😊 .delivered on time .