MEGA Reviews 

I’ve been using MEGA for a while, and I hadn’t had any problems until a few days ago, when the MEGA app started crashing a few seconds after I opened it.
I contacted MEGA Business Support, and they helped me solve the problem very quickly and effectively. They were very professional and helpful throughout the process. I had a very good experience with their support and would definitely recommend them.

Irreplaceable files permanently deleted without any warning reaching me

MEGA permanently deleted all the data stored in my account, including irreplaceable personal files accumulated over many years.

MEGA claims that it sent warning emails before deleting everything. However, I never received a single warning. I checked my Outlook inbox, spam, trash, and other folders, and there is no record of these messages. I received no effective notice that my files were in danger of being permanently erased.

Customer support has now told me that my data has been permanently deleted and cannot be recovered. So far, MEGA has also not provided evidence that the alleged warnings were successfully delivered—only the claim that they were sent.

I have asked MEGA to provide the dates, subject lines, message IDs, recipient information, and delivery or bounce status for these supposed warnings. When a company is about to permanently erase a customer’s irreplaceable data, it should verify that the warning was actually delivered and provide additional notice inside the app or account—not rely solely on emails that may never reach the customer.

Losing years of personal files is devastating. I trusted MEGA to store this data, and I would strongly advise others not to use it as the only location for anything important. A cloud-storage provider should have stronger safeguards before permanently and irreversibly deleting an entire account’s contents.

I’ve been using MEGA for a few years now for my video production business, where I’m constantly dealing with large projects and multiple terabytes of storage. Their platform has been extremely reliable, affordable, and easy to use, and it has become a major part of how I manage and store ongoing client work.

Recently, I had an issue involving a third party I had previously given account access to. That access was later misused, and the situation escalated into an attempt to hold my account and files for ransom.

MEGA Support was incredibly fast and professional. I received a response within about 30 minutes, and they quickly helped secure the account, remove the unauthorized access, and restore control back to me.

I’m extremely happy I found MEGA when I did. Their storage solution has been rock solid for my business, and this experience showed me that their customer support is just as reliable when something serious comes up.

Highly recommend MEGA, especially for creatives and businesses managing large amounts of data.

On 8/27/2026, I had issue of payment. MEGA's Support and Technical teams helped me politely, kindly and with humanitarian ground. The teams were constantly in touch with via emails for about an hour from their busy schedule. Kudos to them.

Kamlesh Bhatt

If you must use a cloud service, I do think this is the best one to use. I've used MEGA, MEGA VPN, and MEGA Pass, all of which work decently well aside from lack of Linux support on MEGA VPN currently.

The issue I have is that I used MEGA for personal storage for artwork I payed for off of Patreon. None of this paid content was distributed, and the storage was meant to act as a redundant backup so in the event of hardware failure, I would not be required to pay for the artwork a second time. Then one day I receive a notification that a few of my files were suddenly blocked from syncing, despite them having been fine previously.

I'm aware that this was likely just an automatic process based on comparing the hash values of those files against other ones that have had copyright issues, and that I likely could have gone back and fourth with customer support for a while to manually approve these files, but the concept that they can just retroactively block files from my storage that were once deemed acceptable isn't something that sits right with me. I will continue to utilize the other MEGA products until the annual subscription I payed for expires, but I've pulled my files off of MEGA and have invested in a local backup system instead of cloud storage.

Overall fast downloads and good interface, but can't download more than 1 file without waiting at least 6 hours, very frustrating

mega What a joke. I have or had the 20gb free storage plan. 30 days later I find they completely removed their cloud service, finally found email mega was sent to spam folder. It read my card was declined. Every bank I deal with sends an Alert. Email sent today 3:14pm. I open email, I asking why, they try to charge one of my cards. So, I click on update payment method. We'll guess what it will not open. So I read email. Email was all about up grading to a higher pay plan, so now they have my uploads HOSTAGE AND THREATENS IF NOT PAID ALL STORAGE WILL BE DELETED !! WHAT A POS MOVE. FREE 20GB ACCOUNT. ALSO ONE OTHER ITEM NOT IN CLOUD NOW OPENS BLANK.. I DON'T KNOW WHAT TO THINK.. BEWARE OF MEGA. FREE 20GB IS JUST A TRICK. BEWARE!!

Help Staff is responsive, the service simply works across devices, and the interface is ergonomic enough to get recommendation.

horrible garbage website, took over 20 mins and still not logging in, laggy and a giant waste of time

Terrible. From a perspective of a user, who just wants to download the file from the provided link. After a decade remains a problem with downloading files - crushing appears in the end without ability to restore and prolong the download from the breaking point part, you need to reload the file once again.

MEGA.nz Support is rapid, accurate and friendly. They listen and understand to solve problems with clear answers. The MEGA.nz webUI and desktop app *usually* work flawlessly with clear and easy to decipher menus. I have used them for years. Keep up the great work. Much appreciated...

I installed the MEGA app on my Mac only because I needed to download files someone had shared with me, and they exceeded the browser download limit. In other words, I was effectively forced to install the desktop application just to access those files.
Inside the app, I explicitly disabled the option to launch MEGA when my computer starts. I also manually removed it from “Open at Login” in macOS. Despite this, every time I launched MEGA, it added itself back to the login items - without asking for permission and in direct contradiction to my chosen settings.

At that point, I abandoned the download and used a dedicated uninstaller to remove MEGA completely from my computer. I followed every removal step, yet after restarting my Mac I discovered that a MEGA-related component was apparently still running and making connections to addresses such as bt6.api.mega.com.https.
Since there was nothing else visible to remove, this behaviour made the application feel more like a Trojan horse than a legitimate cloud-storage client. I cannot independently confirm that it is malware, but software that ignores user preferences, reinstalls its own startup behaviour and appears to leave active components behind after removal deserves absolutely zero trust.
MEGA did not respond to my feedback emails, and meaningful support appears to be unavailable.
I have now spoken with the administrators of our corporate network, and access to MEGA and its servers has been blocked. I have also contacted business partners who have agreed to consider doing the same.
I strongly advise anyone who values privacy and control over their own computer to avoid this service.

I had lost access to my MEGA account because of a two-factor authentication (2FA) issue, and I was worried I would never be able to recover it. Thankfully, the MEGA Support team was incredibly helpful throughout the entire process.

They responded professionally, guided me through the recovery steps, and helped me regain access to my account. Their communication was clear, patient, and efficient, making what seemed like a stressful situation much easier.

I truly appreciate the time and effort the support team put into helping me. Thank you, MEGA, for providing such outstanding customer service and for helping me recover my account. I highly recommend MEGA to anyone looking for a secure cloud storage service backed by a reliable and responsive support team!

— Sarajuddin A

This is a fantastic and stable product. The support service is extremely helpful and prompt.

it took a few days, but they solved my problem. I am surprised, that companies with customer service still exist...

They reverted the old password when i forgot my current password which is a life changing moment for me. Thanks a lot for your support

Very helpful customer service, helped me even when they didn't have to. Also replies very quickly and in general probably the best product in a highly saturated market (i was a paying customer of 3 others)

good service, amazing customer service. I recommend them.

I opened a support ticket several months ago because the size of my backup stored on their servers was significantly smaller than the actual folder on my laptop (around 400 GB).

Their solution was always the same: delete the backup and upload the entire folder again. I followed their instructions multiple times, spending days re-uploading hundreds of gigabytes, yet the problem was never resolved.

Eventually, **I** discovered something their support team had completely overlooked: the individual files stored on their servers were smaller than the originals on my laptop. When I reported this, I expected an investigation into why the files were being stored incorrectly. Instead, I was once again told to delete everything and upload the folder from scratch.

To make matters worse, their instructions were worded in a way that made it sound like I only needed to re-upload a small test file. I moved my backup folder expecting a quick test, only to discover that the software required me to upload the entire 400 GB all over again.

After months of troubleshooting, countless hours wasted, and a backup service that never worked correctly, I asked for a full or partial refund. It was refused.

The only compensation they offered was a one-month extension to my subscription. After months of paying for a service that I couldn't actually use, this felt completely inadequate.

I've dealt with many technical support teams over the years, but this was easily the most frustrating experience I've had. The issue was never resolved, I repeatedly had to perform the same time-consuming uploads, and I was left paying for a service that failed to do its primary job.

The only thing I can say is STAY AWAY from these guys. 20% of the people gave them 1 star. It must be for a reason.

I asked for a rewind to recover my lost files that was deleted MORE THAN A YEAR AGO and they still had them.

I queried for support on a weekend and they delivered in LESS than an hour. Truly grateful for the experience and outstanding customer support.