maskworld.com Reviews 

The costumes are high quality -well-made and are a true fit for an adult. I purchased two of the Yip Yips and they have brought unbelievable joy to me and my sister (we are in our late 50s and refuse to grow up).  They are wonderful and are being enjoyed immensely!

They haven't shipped my package and when I try to track it, it says that they haven't even handed it over to GLS.
They refuse to call GLS to report it missing and they won't refund my money or send me a new package.
They say the label could be damaged, but it is still up to Maskworld to call GLS to report it missing. I can't use a 10% discount code for anything; it is just not good enough when I paid for two costumes and masks.

I have proof that GLS didn't receive it, so Maskworld is at fault. I won't recommend this site.

I received my order quickly, but the product does not match the photos on the website. The listing displays pictures of the newer Deluxe version of the SAW Billy doll, but I was sent the older version instead (oversized suit, different hair/head mold). Given the high price of €350, I am extremely disappointed with this purchase. I definitely do not recommend buying this item from this store if you are looking for the correct version.

Amazing customer service with blasterparts who resolved my issue very well. Will definitely buy again from here.

The shop works well, but when it comes to delivery times, you have to take a nuanced view of the courier services in the event of delays. The products are presented attractively; ultimately, the ‘Wig Björn’ I ordered lives up to its price and the ‘TRASH – Made in China’ stereotype. A good product costs considerably more, and the decision – and the risk – ultimately lies solely with the customer.
Der Shop funktioniert, die Paketdienste (Lieferzeit) muss man bei Verspätungen differenziert betrachten. Die Produkte sind vorteilhaft inszeniert, letztlich entspricht das von mir bestellte Produkt „Perücke Wig Björn“ dem Preis und dem Klischee „TRASH - Made in China“. Ein gutes Produkt kostet wesentlich mehr und die Entscheidung/Risiko liegt letztlich einzig beim Besteller.

I ordered some boots and sadly when I tried them on the stitches came loose so it was a factory fail.

I told about the problem and I received my money back, thank you!

I find the return policy misleading, the easy return they claim means when you read the small letters that you pay full postage so in case you are not in Germany the return is going to cost you more money than the thing you buy in their web .
It is definitively not worth buying anything . Better buy it in your country

Edit: Wow, I just translated the reply below and I can't believe what I'm reading. "threatened"? So on top of not following rules maskworld employees are liars as well. I never threatened I only announced I'm willing to take legal steps if they do not follow the EU laws. Which I will. Again, Under EU consumer law, the customer must be clearly informed before completing the purchase if they are required to pay the return shipping costs. This information cannot be hidden solely in the terms and conditions.
For anyone reading this: please verify this yourself. I am still waiting for my reimbursement.

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I bought a costume but was not happy with it, so I returned it within the legal 14-day withdrawal period. I had to pay the return shipping myself.

The seller refused to reimburse me, saying that because the item wasn’t defective, the return costs are my responsibility. They also claimed this was stated in their terms and conditions.

Under EU law, this is incorrect. Return costs can only be charged if they are clearly communicated before checkout, not hidden in the general terms.

This situation is not about a defect but about exercising the legal right of withdrawal. The shop did not follow EU consumer rules and unfairly shifted the cost to me.

I had a question on an item that I ordered and they were very responsive and helpful. The quality of the clothing is excellent!

Order not delivered and then they were awful about making the refund.
Never buy anything here ever. The company knew full well that my order had been, inexplicably, "returned to sender" by their shipping company (a company they say is "terrible", but apparently keep on using). We had been discussing it repeatedly while the package was being returned to them. Then, after the package was re-delivered to them, they refused to give me the refund because they said the shipping information showed the package had been "delivered"! It took opening a claim with PayPal to get a refund. Outrageous.

Had a positive experience with customer service, who kindly gave me the option of a partial refund when the wrong item arrived (they also offered a full exchange but the timeline did not work out).

Another 1 star review, if zero star available I would give it.
Paid €70 for costume which Iincluded a €25 premium delivery charge . My parcel was dumped in my garden as per drivers POD photo and subsequently stolen. Have had rude e mails from Daniel, Marcus, Peter and Julia giving me the run around almost implying fraud and no refund.
Shop elsewhere, zero regard or respect for customers.Ignore the bullshit replies to all the 1 star reviews too At no point was I given an apology.. Terrible company also trade as Metamorphis Gmbh.For more negative reviews see Glassdoor and AmbitionBox. Update... I found the same costume on Amazon for €23 including deliverry that was handed to me by the driver.. I could have saved a lot of money as I now know their costumes and freight chargesare hugely overpriced. Avoid at all costs.

The company has been very help with my ordering process. They have been very helpful via email and kind!

My order would normally be delivered in 2months because of one item missing, but I needed it on 2weeks. So I contacted them and asked if they could send the parts on stock faster. They did, 2days layer I had my stuff en they immediately payed back the part that wasn't delivered. Great!

I ordered Star Wars Sith Trooper costume and it was as described. I had no problems with the delivery and the delivery was on time.

Love from Finland

ORIGINAL REVIEW:
I ordered a costume for my son on 22/10/24 and received one update about the order on 23/10/24. Since then, I have heard nothing. A week later, I started emailing customer service. Initially, they replied and asked me to wait, but then they stopped responding entirely. I emailed twice last week and still received no response. At this point, it’s clear my parcel is lost, yet they are refusing to issue a refund. This company is unreliable, and their customer service is terrible. I would not recommend them.

EDIT 19/11/2024:
Thank you for your reply, but I need to address several inaccuracies and clarify the situation.

Shipping Address: Your claim that the delivery address was incorrect is unfounded. At the time of purchase, I carefully and clearly filled out the forms on your website, specifying both the billing address and the delivery address. If there had been any issue with the address provided, I would have expected you to contact me to resolve it, but no such communication was received.

Shipping Times: Your website states that shipping to Italy takes 4-5 working days. I placed my order on October 22 and waited the full 5 working days before contacting your customer service on October 28, as I had received no updates beyond the initial confirmation. I was told to wait another 2 days, which I did, and then reached out again on October 31.

Unresponsive Customer Service: By October 31, the costume was no longer needed. I was informed to wait for the parcel to arrive and then return it for a refund. I waited an additional two weeks, but the package never arrived, and the tracking information showed no updates. I contacted your customer service again on November 12 and November 15, but I received no response to these emails.

Coincidentally, I received the refund today after posting my review on Trustpilot. While I’m relieved to have finally received the refund, I’m disappointed by the company’s response, which was defensive and failed to include an apology. This reinforces my earlier statement about the poor customer service I experienced.

From unclear communication about shipping times to ignoring my follow-up emails and then blaming me for issues that were not my fault, the process was unnecessarily frustrating. A simple apology and timely assistance could have resolved this much sooner.

Definitely would not recommend ordered a costume on 6/8/24 and have had nothing but emails changing the date they expect it back in stock which is now 11/10/24 I have lost all faith in this company and feel that I should have been informed at time of purchase this item was not available now waiting a full refund and will update if and when it is received have received my refund and as for overloooking the expected date it has been changed 4 times since I purchased

If I can give zero stars I would. I placed an order September 2023 and kept getting updates that part of the outfit was not in stock but it would be delivered as soon as it was. I received several of these emails. I finally received an email to say the order was being shipped, a month later. But nothing arrived.

When I contacted them they said the order had tried to be delivered but was returned. We had no notification of the order being delivered, no card through the door to pick it up. I asked if the order can then be sent back and was told I had to place a new order.

Now months on, I have no refund and no outfit for my son who has now been waiting 6 months (this was due to be a halloween costume, and it is now March!!)

I understand that things don't always go so well with postal services, however the way this was dealt with was terrible and I would never use this company due to this, it could have been resolved so easily. And meanwhile I still wait for 60 euro refund!!!!

Excellent
As the might shellhole the merciless assume her new position at the left hand of Cree. She will take over all mite discomfort and slice training. Allowing Cree to cater for the Mose extreme client. A fitting headdress
107419

I was very satisfied. The order was issued instantly, received 3 days after the order. The costume is amazing, I love it. Exactly as pictured, great quality! Thank you very much! I will only order from you from now on! The costume is just wow. I recommend to everyone. the best!!