Maisons du Monde Reviews 

EDIT (July 3, 2026): This has been the most stressful ordering and returns process I have ever experienced, and I would now give zero stars if I could. I was a huge fan of Maisons du Monde and recommended them to everyone, but now I'll tell everyone this story.

I wrote about why the ordering process was so stressful in my original review below: (1) multiple packages were sent from multiple sellers, (2) the tracking numbers didn't work, (3) far too many automatic emails were sent, and (4) the products were VERY low-quality, hence the need to return them.

Why is the returns process so stressful? (1) The return process is overly complicated with far too many emails, (2) The return paperwork is overwhelming, confusing, and doesn't match up with the original order, (3) I sent a return yesterday that was sent BACK to me today for some completely unknown reason, (4) when I contacted the customer service chat about this package today, they were completely unhelpful and escalated my problem to a team that will take 5-10 days to respond, (5) when this representative agreed to receive one final piece of information for her team and I sent it, I got an auto-response saying the chat was closed for the day and to contact them another time.

I'm just exhausted with this company at this point. Orders and returns should not be this complicated. Organization, clarity, quality control, and return labels included with the orders could've prevented all of these problems. Any company that can't get those basics right is just shady and not to be trusted. It's almost as if they make everything this complicated to make customers give up on the returns process.

ORIGINAL REVIEW: I have been a fan of Maisons du Monde for years. I've ordered small things from them online in the past that are good quality and I've recommended them to others as well. However, I recently ordered several blankets from them, but only a few of the blankets were from Maisons du Monde; the others were sent by three different retailers. It was not made clear during the ordering process that they are now a marketplace, and after spending hours making decisions, I ordered the items even though they were being sent in four different packages, even though I was skeptical.

I am now trying to return most of these products (since all were of low quality except the ones delivered by benuta). None of the packages came with a return label or instructions for return. The online return process is overly complicated and not well-explained on the website.

I've now sent 7 messages over their website and an email and am still unsure if I've actually started the returns process. I am not sure if I will be ordering from Maisons du Monde again. This should be a simple online return transaction or return labels should be sent with the products.

(EDIT: I now have three different emails in my inbox with 5 different return labels per email--15 in total. It is unclear which I'm supposed to print off and attach to the boxes I'm sending back or even which of the four orders the return labels refer to. This should not be this complicated.)

The worst e-commerce-experience of my entire life.
4 weeks they promised to deliver, no answering my emails, no help at the telephone, no delivery until today....
I will never ever buy again at "Maisons worst customer experience du Monde"!!!

Once again, I find myself waiting for a collection that was confirmed but never carried out.

The return has been pending since December. Last week, the transport company contacted me to arrange a collection date. I initially proposed Friday, only to be informed that collections are apparently not carried out on Fridays in Rome — which is already questionable.

Following this, 29 January was agreed and explicitly confirmed. I was also told that I would receive an email from the service provider (INVIO Logistica e Trasporti) indicating a collection time window.

As of today:

No email has been received

No reply has been provided via WhatsApp

No collection has taken place

This reflects extremely poor customer service, a lack of professionalism, and a complete absence of communication. After months of delays and repeated follow-ups, this situation is no longer acceptable. Exhausting to say the least....

WARNING SCAM – DO NOT ORDER FROM THIS WEBSITE!!!
My girlfriend ordered from Maison du Monde, returned the items properly – and since then she has been completely ignored. No matter whether by email, contact form or any other channel: no response, no update, nothing.
She has been waiting for over 4 months for her refund! We are talking about more than 500 CHF, which has still not been refunded. At this point, it genuinely feels like they are simply keeping the money and hoping people give up.
Extremely disappointing, highly unprofessional and absolutely not recommended.

ACHTUNG – AUF KEINEN FALL HIER BESTELLEN!!!
Meine Freundin hat bei Maison du Monde bestellt, die Ware korrekt retourniert – und seitdem wird sie einfach komplett ignoriert. Egal ob per Mail, Kontaktformular oder andere Kanäle: keine Reaktion, keine Information, nichts.
Seit über 4 Monaten wartet sie nun auf ihr Geld zurück! Es geht um mehr als 500.-, die bis heute nicht erstattet wurden. Für uns fühlt sich das inzwischen einfach nur noch wie Aussitzen und Geld einbehalten an.
Extrem enttäuschend, absolut unseriös und definitiv nicht zu empfehlen.

We ordered a dining table, four chairs, and an L-shaped sofa from Maisons du Monde in May. The table and chairs were delivered promptly and without issue. However, when we assembled the sofa, we discovered that the two parts didn’t match – instead of an L-shape, we ended up with a Z-shape. Clearly, mismatched pieces had been sent.

When we contacted customer service, they were polite and responsive. They informed us that a replacement would arrive by the end of July. Since we were going on holiday and didn’t want to start the whole sofa-shopping process again, we agreed to wait.

Surprisingly, the replacement came earlier than expected – mid-July. Unfortunately, the same mistake was made again: mismatched pieces were sent, making it impossible to assemble a proper L-shaped sofa. It’s almost impressive how consistently wrong they got it – it must have taken effort.

At that point, we decided we couldn’t go through a third round of this. We asked to cancel the sofa order. Thankfully, the customer service team handled it very well: they arranged the return and issued a refund smoothly.

While the ordering and delivery process for the table and chairs went well, the sofa experience was frustrating and time-consuming.

By far the worst customer experience and the worst company ever. I ordered a chest of drawers here, and I got an appointment for delivery on 18/6. I wasn supposed to receive a specific timeframe 1-2 days in advance. I got nothing. On 18/6 nobody showed up, and nobody called, no excuses, nothing.
I contacted their customer service, and there I figured out that something was completely wrong with this company. No phone number is active, the only number is “exceptionally” (meaning always) closed, even for sales, then I understood why. My fault was not to check Trustpilot in advance, this is apparently a well-known scam company.
The email option on the website is greyed out and the only remaining way is an ugly chat where you need to reply quickly or they will close the chat. I found an email on the internet, it was delivered, but I got no reply anyway.
I was told via chat that they will contact the delivery company and let me know. Nothing happened for 3 weeks, I contacted them again, they said that there was a problem with the delivery and they switched now to another courier, obviously without telling me anything…
I claimed my right to cancel the order, initially they tried to tell me that it wasn’t possible because they needed me to push the order back and then they would refund me when they got the order back, which made no sense because it was still not delivered. I explained to the rep that it was my right according to the law to cancel it because the planned delivery did not happen, the rep told me they will try to recall with the courier.
After a few days, I eventually got my money back (I should get a credit note, but that’s something that only real companies do), and I felt lucky because many haven’t seen their money back, I read online. But most likely that’s because I made it clear that I was going to initiate legal steps.
Never ever come even close to this company.

Order 15/5 with delivery mid June - money withdrawn same day... since then no communication, no delivery, no access on support phone, chatbots don't answer questions. This is the worst EVER experience of fraudulent webshop

Bad system. In online the price was discounted but in the store these prices were original price. They just put price higher in order to trick us that it was discounted and purchase more.

I ordered one item for the first time here and need to pick up at the store. Staffs were looking for 45min and told me they couldnt find my order, I should come back in a week. How come !??? I drove 24 km just to come back again ?

Comprare a Maison di Monde è assolutamente una frode a piede libero.

Mi sono comprata un tappeto da €69.90 che non solo non mai ricevuto ma ho anche dovuto pagarlo per metà per mancata presenza al giorno di consegna.

Peccato che non ho mai ricevuto nessuna email dal momento dell' acquisto ad oggi per organizzare la consegna del mio articolo.
Provo a contattarli via chat e via telefono ma, ovviamente, non solo non mi aiutano a risolvere nulla, oltretutto trattandomi con arroganza e vera maleducazione dal parte dell'assistente.

È disgustoso la maniera in cui trattano i clienti e la maniera così altamente incompetente di come gestiscono e-commerce.

Buying at Maison di Monde is absolutely a fraud.

I bought a carpet for €69.90 that not only I never received it but they also charged me half of the price of my item for not being present on the day of the delivery.

I never received any email to organize the delivery of my item, from the moment of the purchase up until today.

I try to contact them via chat and by phone but, obviously, not only they do not help me to resolve the situation but the customer service assistant treated me with arrogance and real rudeness as well.

The way they treat customers is disgusting, as well as the unprofessional way how the manage the e-commerce.

Scammed!
I wished I looked at reviews first.
The product I ordered was very bad quality.

I have already sent 2 requests to return and an email.
No answer, I'm stuck with something I don't like and no refund possible.

Bough 2 outdoor chairs. They were not delivered and went back to the shipper. Ridiculously enough, I had to confirm the return manually, despite they sent me an email receiving the chairs back. I confirmed the return, the refund never came. I've calling, writing emails, the refund simply does not come. Complete scam.

Thank you guys for letting me know, I was about to order some furniture for my new apartment. Bless you

There is not the button "it sucks":
They do no answer at the phone (which is apparently the only way you can contact them).
If the stuff arrives broken (like in my case) they promise you a refund that never arrive and on the top you also need to dispose it by yourself because they don't take back the rubbish they sell.

I would have given 0 stars if possible. Horrible delivery service and poor quality furniture. Do not order anything here!

Just spent over seven hours trying to place an order for €8k. I was consistently rejected across four credit cards for unspecified reasons. Utterly impossible to deal with. You are much better to choose stuff off their site and then go direct to the supplier

Awful service and delivery.

Ordered a shelf/desk combo which comes in two parts. One part they sent was completely wrong! Different product. Therefore, the shelf could not be assembled as it was not complete.
Made a refund/return request on the same day of delivery. Sequence of events

05.06.22 - Ordered

21.06.22 - Received (12 work days)

21.06.22 - Return & refund request made via webiste (no response)

05.07.2022 - Called customer service. They said the items would be picked up by courier, then we would be refunded. Nothing happened.

15.07.2022 - Called customer service AGAIN. They said the same exact thing.

We have been waiting ever since.

It is now 22.07.22, and we are stuck with the wrong furniture. We have tried to contact the courier, but whenever we do so, the line is always busy.

May have to go through paypal to get the refund.

Worst courier service ever. useless.

Horrible experience! We ordered a sofa for our holiday apartment:
1) on the expected delivery date nothing happened. After WE contacted THEM they told us they can't reach the delivery company and can't tell us IF and WHEN the sofa could be delivered
2) we decided to wait for it and hoped they would be able to solve the issue
3) a couple of days after we flew back home, we received a new delivery date - only one week later after we left
4) in our absence the sofa was delivered (so we had to arrange with neighbors for the delivery on our behalf). But after one other week a SECOND SOFA had been delivered - W*f! That just left us speechless
5) a couple of days later, they picked up the wrong sofa again (and again we had to arrange with our neighbors to be there)
6) finally we went back to our holiday home, unpacked the sofa and found it was broken! There is a huge cut in the armrest - probably happened when they unpacked it (why the hell would the delivery guys unpack OUR sofa??!!)
THIS LEFT US DESPERATE AND WE CAN ONLY WARN ANYYONE TO ORDER BIGGER ITEMS WITH MAISONS DU MONDE! NEVER AGAIN!!!!

Poor quality items, purchased a 2 seat-er small sofa and for about 1.5 years it broke.. A big sharp metal part sticks out through the fabric on the bottom and could potentially injure you while sitting. I requested replace or refund and send a photos, explained I live alone, never used the sofa as bed etc.. but was told 'since the mechanism isn't broken' nothing could be done and offered 50eur coupon :( I live in Switzerland and it will cost me even more to organize to take it to the garbage.

DONT ever buy from this company! they are the layers and still people money! They say in the first moment that they accept the product back, but after they get it, they don't give anyone a refund! They are worse then Romanian gipsy!

BE CAUTIOUS USING THIS WEBSITE.
My recent experience has sadly been like many others on here and I’ve been left with two items that I can’t return.

I ordered a side table and a headboard cover about two weeks ago and they arrived promptly. Unfortunately I need to return them both and I have discovered there is no after sales available on any platform.

There is no returns label in the box.
There is no direct customer service email address.
There is no returns address available online.
There is a phone number that cuts you off ‘our after sales service is currently closed due to unforeseen circumstances.’

Messenger emails aren’t responded to. Nor are tweets. I have also tried both of these.

To any potential customer of Maison Du Monde I would think carefully before you place an order with them. They clearly don’t want to communicate with any customer requiring any after sales care and have made it impossible to contact them. I will have to take this matter further as I can't afford to lose money in this way.

I am so disappointed with a company I had believed to be of a good standard for both product and service. My advice is to stay well clear.