MailerLite Reviews 

Imported our opted in business contacts from our old platform. We wanted to let them know about the change of platform, and offer them the opportunity to continue receiving emails from the new platform, or to unsubscribe if they wished - and when we tried to send this email we almost immediately got a notification that the account was terminated for vague reasons around our collection method. All of our contacts opted in to receive communications from us.

Any attempt to engage with MailerLite to even understand what they appear to take issue with has received no response - just a reiteration of the vague statement.

Edit: and from their response below, they continue to not want to offer any practical advice or way of even getting just a sliver of information - just seems you are completely at their whim to terminate your service with no notice, keep your money and ignore you

I had an excellent experience with MailerLite’s customer support. I unexpectedly lost access to our account because of a two-factor authentication issue and was worried that recovering it would be a long and complicated process.

Marvin from the support team responded incredibly quickly, clearly explained what information was needed to verify the account, and resolved the issue within minutes. He was professional, kind, efficient, and made the whole recovery process feel simple and reassuring.

As someone setting up MailerLite for a new project, having this level of support gives me a lot of confidence in the platform. It’s wonderful to know that when you genuinely need help, there is a real person ready to assist you.

Thank you, Marvin and MailerLite, for such outstanding customer service!

Used this service for email campaigns for 3 years. I created a new campaign (not knowing financial wording could trigger automated flags) and they've terminated my account right after paying for a renewal. I tried bringing this up with the compliance team, customer service and going into depth to prove this was a huge misunderstanding, and they stopped replying. Years of campaigns gone, countless hours of templates gone, list of subscribers GONE! I would not wish this on any small business owner. In fact, we contacted 2-3 new service providers and they were all shocked at the way Mailerlite handled this, after the new providers seen the campaign we sent out.

i would never recommend this company, they are fully AI operated which most of the time waste your time and money.

The customer service is outstanding. And I am happy with the tool and the features

As always, exceptional customer service. A website platform that just works, is very versatile, very reasonably priced and does a fantastic job. Thank you so much.

Thank you Kiks & MailerLite Team,
Your patience and clear guidance made a real difference while I was learning the platform and sorting out the landing page and automation.
I’m especially grateful that you helped identify the correct six-email workflow and switch it on safely. I now feel much more confident about continuing with my program, UpClimb.
Thank you again for your support, it's what has made all the difference.
Warmly
Carmel

Marvin was a great help to me, explained things very well, and was a competent advisor.

Hi,

You reduced the free plan limit from 500 to 250 active subscribers (and monthly sends from 12,000 to 2,500). We have 317 subscribers and only send 1–2 newsletters per month.

Low volume, no heavy automation, no growth plans.
Now our account is locked and we can’t send anything because you decided to cut the free plan right after many people moved over from Mailchimp for the same reason.
This is the classic “bait with free, then tighten the screws” move. Not cool.
Thanks for the trust.

As a potential new client, I cannot even sign up. They apparently only want me to use gmail or outlook, but I use yahoo. The email service that I use should not matter but the verification email did not come. I ticked the option for re-send, but it still did not arrive in my yahoo email box. So, I guess they dont want me because I use yahoo. :( I will have to continue to search for an email newsletter that I can use because how can I trust that the newsletters that I send to my clients will get to them when I did not even get the first email from MailerLite to verify my account?

Worst company ever and worst expereience I ever had, I was launching a campaign for my internal partners with monthly subscription and all was good, once I upgraded to annual subscription they terminated my account without refunding me. Scammers

I have been a paying MailerLite customer and, as my mailing list has grown, I have already moved through the subscriber tiers and paid for add-ons. My current annual cost has been about £252.

Under the new pricing, the Comfort plan I'm being forced to migrate to would cost me roughly £407 per year, yet it introduces strict caps on the very features I rely on most: landing pages, forms and automations. These are not optional extras for my business. I use them to offer free educational PDFs, grow my mailing list and move subscribers into nurture sequences.

Worse still, once a customer exceeds one of these limits, existing assets may continue running, but MailerLite says the customer cannot create, activate or edit affected forms, landing pages or automations until they reduce their usage or upgrade.

To retain unlimited access comparable to what I already had, I would need to move to the Power plan at around £546 per year. That is more than double my previous annual cost.

I understand that companies revise pricing, and I have accepted paying more as my subscriber count has grown. What I do not accept is a substantial price increase combined with restrictive new limits on essential features that existing customers have already built their businesses around.

This feels less like a normal pricing adjustment and more like established customers being pushed into a much more expensive tier through artificial feature caps. There appears to be no meaningful grandfathering for existing users and no reasonable transitional protection.

I had otherwise been happy with MailerLite, but this change has seriously damaged my trust in the company. I am now considering the considerable disruption of migrating my subscribers, forms and automations elsewhere rather than paying more than twice as much simply to retain functionality I already depended on.

Our account was terminated after we uploaded a contact list from a real estate office for which we pay to be the preferred photographer. We explained the business relationship and asked for clarification, but received what appeared to be a generic response stating the decision was irreversible and that further replies would not be reviewed. I understand that email platforms must enforce anti-spam policies, but the lack of a meaningful appeal process or opportunity to provide documentation was extremely disappointing—especially as a paying customer requesting a good-faith review.

I've been a loyal and happy MailerLite customer for close to a year, but the recent pricing changes have been very disappointing.

The new model effectively penalizes growth by charging more while reducing the number of emails included. When I contacted support, the only suggestion was to delete active subscribers and send fewer emails—exactly the opposite of what any growing business wants to do.

I asked whether there were any loyalty or grandfathering options for long-term customers, but was told there were none.

The support team was polite and it's fast-responding, but the company's approach was a big let-down.
The approach of locking people in and then hiking up prices without concerns for old loyal users was the reason I had moved from MailChimp to MailerLite.

I remain open to changing this review depending on how things go, either upgrading it or downgrading it, but at this point I can't recommend it

Terrible experience. Would not recommend them at all. Very rude, cancelled account ten minutes after submitting payment without any specific reasoning. Felt like a complete scam. Stay far away.

Excellent attention and dedication to attend my request.

They are unprofessional with their services, it was a ridiculous experience for me and I won't recommend them to anyone. Being with # Vine## ..Hash..# has been great, they handle everything professionally and assures steady payouts.

There new plans with almost no notice for changing it feel really unethical and punitive to longterm clients. I hate this unbundling of features so they can nickel and dime people over things that are very necessary. The big reason I signed up was the unlimited sending limits for monthly emails but that's now being changed. The actual product isn't good enough (lots of glitches, things break without warning after working for a long time) to put up with this.

I set up Mailerlite and it was working fine for a few campaigns and then all of sudden it just stopped working, so i try and contact support, nothing, I then sent emails to support, nothing, there is no phone support or WA support, Now I need to cancel my acount and find another email tool, don;t use them