Constant Contact Reviews 

Shannon was very helpful and solved my log-in issue quickly and with patience.

Shannon was very helpful and courteous and managed to help me with all the tasks i was aiming to finalise

I worked with Shannon today on a campaign for my business and she was extremely helpful and SO kind!!! Superb customer service from Shannon.
Thank you!

Kindly,
Michele

Beware of this company. I ordered a free trial and signed up for a month of service. After the trial period I was denied access to my account. After contacting them 8 times this issue was not resolved, but at the end of the month they wanted another payment. They will take your money but deny you service. And customer service is non-existent.

Worst costumer service. They hang up on you. They are scammers who charge without sending you a bill. They don’t give you notice. They tell you after they charge their terms and condition. Very very unprofessional company. Don’t don’t get them.

My experience with this company has been extremely disappointing. I subscribed to their program four months ago, but I was never onboarded or able to access the service.

Every month, when I received the debit notification, I contacted them to ask why the onboarding process had still not been completed. Despite my repeated calls, nothing was ever done.

I eventually requested to cancel my subscription and asked for a refund since the service was never provided. However, customer support refused, stating that I had agreed to recurring monthly payments until I canceled, regardless of whether I had actually received or used the service.

I paid for four months without receiving the service I signed up for. Based on my experience, I cannot recommend this company.

Their onboarding specialist was late to our initial meeting, so we only had two weeks to test the software. During our onboarding call, we were informed that the software had a texting policy that prohibited us from using the service. I tried canceling several times they make it hard for you to cancel, so they can keep several months of your payments.

Catalyst was knowledgeable and patient.

I signed up for Constant Contact’s Lite plan, which I had also used a few years ago. However, my account was switched from monthly billing to a prepaid payment plan, and my credit card was charged more than $700.

I would never have knowingly authorized such a large prepaid charge. I use the platform only occasionally, and the cost is already difficult to justify based on the limited return I receive from it.

This experience has caused me to lose trust in Constant Contact, and I will not use the company again. I strongly encourage customers to carefully review their billing settings and credit card charges to make sure their accounts have not been changed to prepaid billing without their clear understanding and approval.

Shannon was wonderful and solved my issue quickly! Great customer service!

My representative was knowledgeable, patient, kind and extremely helpful!! I am grateful for her and her help. She made the process easeful and smooth. Thank you!!

Bea was patient and kind. She walked me through the steps and explained everything. The shared screen was very helpful! She answered all my follow-up questions.

I cancelled two years in a row and still get charged on my credit card. They force you to cancel using a phone call, but never send you a confirmation email. Then recharge you each year. They have your credit card information on file so you don't have an option other than to cancel the card.

Shannon has been one of the most professional team members I have ever had. For the first time in decades, I left the call feeling super-excited about our upcoming event. Whoever is in charge of salaries should definitely consider giving her a raise, before another company comes along and grabs her (smile). She also mentioned how she loves doing the work she does with Constant Contact and all of us who call in for help. Kudos Constant Contact for the phenomenal employee Shannon!

First, the feedback I gave immediately after my conversation with Shannon did NOT allow me to change my response. The first question should have been 5. Please change that. Shannon was amazing and patient in EVERY aspect of our conversation/education. In general, I find that the culture your company requires is amazingly patient and knowledgeable with of fives. Shannon deserves all sixes.

I'm analog guy living in a digital world. The features in CC can be overwhelming. But Bea, the rep who worked with me this evening, made the process almost effortless. She demonstrated infinite patients and walked me through all the steps. If she was in the room, I'd give her a hug. My conclusion is that CC made a great hire. Thanks.

Being new to this marketing. I called Constant Contact. I had the privilege to speak with Mrs. Bea. He had great patience with me. Mrs. Bea answered all my questions, showed how to do what I was trying to. Thank you Mrs. Bea. You helped me send my first group text message and told me how to prepare for my next email.
Job well done Mrs. Bea., I am thankful for your assistance.

This service is a scam. It charged $122.01. I will not use it this year but they wont give me refund.

Follow-up:
Your POLICY COSTS ME 122.01 and now you defend 1-STAR. The PUBLIC will judge your service!

I've always hated constant contact, but it's always been so tough to migrate to another service and get all your old emails and information from constant contact.

Finally, with the help of AI, it's easier to get to a better, less expensive service.