In the past week I had a problem (one of my own making I should add) with FileZila, my website's editing tool. I contacted the support team at Maxer, marking my request as 'low priority'. Within hours... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #1 of 3 best companies in Web Hosting Company
Written by the company
Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond. We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise. We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted. Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.
Contact info
71 Lower Baggot Street, Ground Floor, D02 P593, Dublin, Ireland
- 0035316917108
- sales@maxer.com
- maxer.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In the past week I had a problem (one…
In the past week I had a problem (one of my own making I should add) with FileZila, my website's editing tool. I contacted the support team at Maxer, marking my request as 'low priority'. Within hours one of its support team (Joyce) solved my problem for me. I cannot overstate my admiration for Maxer and its support staff.
Really Excellent & Prompt Service
Really Excellent & Prompt Service. They had our strange Email problem sorted out really quickly.
A truly Professional organisation. Highly reccommended to all.
Excellent service from Maxer Hosting
Excellent service from Maxer Hosting. We had a difficult issue with our Laravel application where some JavaScript files were being automatically removed by the server security system, causing parts of the application to stop working.
The Maxer support team investigated the problem, identified the cause and put the necessary exclusion in place. Everything is now working perfectly.
Very responsive, knowledgeable and helpful support. It’s reassuring to know there is a team available who will properly investigate technical hosting issues and get them resolved. Quick to resolve and reply. This is what I call service, whereby they go to length to fix the issue, Highly recommended!
I am a happy customer for some years…
I am a happy customer for some years now. Always responsive, always supportive.
Recently, with a Wordpress core exploit, they helped me out by solving my problems. Helping out every step of the way to come up with a clean solution. It's an amazing team to work with.
Thank you!
Excellent service
Very quick response to enquiry about emailing from my phone.
Fast and simple solution. Excellent service and a great company to deal with.
I recently had to use another Hosting…
I recently had to use another Hosting company to help out a business. I was shocked by the delays in their response and the paucity of their support messages. I am spoiled by Maxer. They are outstanding. Replies come in hours, sometimes minutes, not days. Their support is thoughtful, helpful and comprehensive; you don't need follow up questions or to clarify. They really are the best IT support I have experienced.
Fantastic Web Hosting Service
I have been using Maxer for my web hosting services for the past year and I have found the service to be excellent. They were very helpful in providing all the information that I required before making the decision to switch and also in carrying out the switching for me without a problem. I swiched from a large US based provider and I couldn't be happier. Maxer is much more straight forward and the help is there if needed. Highly Recommended.
Cannot be faulted
I have been using them for over a year now and had to contact CS a few times when setting up my websites. Cannot fault them on anything. Efficient fast CS. Good price point. I would absolutely (and already have) recommend Maxer.
Highly recommend!
We have been with Maxer for many years and always found their customer service fantastic. Highly recommend.
I quite simply cannot praise Joyce in…
I quite simply cannot praise Joyce in Maxer tech support enough for her assistance in getting my website back online. I was switching from another host with the guidance of AI; but I had run into a wall, with older versions of my website clouding the picture as I tried to migrate my webite to Maxer hosting.
Joyce - via whatsapp - came to my assistance, after proactively reaching out, unlike my old hosting company. This (poor customer service/response times) was a factor in my initial decision to move host. Plus the much superior value for money proposition from Maxer - notably including auto SSL as part of standard hosting fees and not charging €200 for that alone unlike some other well known hosting companies. In a little over an hour, what I had feared was quick looking like a week of downtime (at this stage my website was offline 3 days) a business critical issue was resolved thanks to Joyce.
I am actively generating leads each day on my facebook and driving them to my website. With my website being down my business was facing serious interruption as links and resources for clients could not be displayed. Joyce resolved that aggravating headache - and this was on a Saturday morning too which I was not expecting.
I am not someone who is on to tech support often either - I just needed help getting started and over this initial hurdle. Maxer have now secured a long term client and I wholeheartedly endorse them if you are looking for a competent web hosting service and support. You will not regret it.
Prompt response to enquiry
Prompt response to enquiry. Fast and easy resolution. Great company to deal with.
Stellar 5 Star Customer Service
Star quality customer service - again. The response to my query today was dealt with swiftly and thoroughly. The problem was resolved with really helpful advice being added to guide me on how to get the best out of the software in use.
This is indeed Stellar 5 Star service.
I'm not technical in the slightest
I'm not technical in the slightest. I had a problem with my email. I contacted Maxer and Stefan had it sorted as if by magic. I know it wasn't magic but it felt as good as if it had been!
Every single ticket opened with Maxer…
Every single ticket opened with Maxer was solved so quickly. The staff at Maxer always found an answer to the issues I brought forward and was willing to spend quality time and their expertise in helping me. I have been with them for a good few years now and I cannot recomend them enough. One of the best (if not the best) business in term of customer services.
Super responsive company
Super responsive company - I moved all of my domains - and I manage a lot - because they work with you and don't ignore you. I would recommend them to anyone with 100% confidence.
Instant response to my questions
Instant response to my questions, friendly and reassuring with very thorough answers. Links to full instructions which I was able to follow with no difficulty.
Meet my expectation!
Absolute heroes
Absolute heroes. Best technical support you can get. Thank you,
Maxer - highly recommended trustworthy & professional service
We have been working with Maxer for several years and have nothing but praise for their constantly helpful, personal yet professional service. When there are so many issues that small businesses have to deal with, it is an absolute relief that our hosting service and associated tech is not one of them.
Using these folks for a good few years…
Using these folks for a good few years for all my web hosting related needs. Fantastic service. Great prices. Reliable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.