M Deichmann Reviews 

Poor policy. I bought a pair of shoes from the Westend Mall in Budapest late on a Saturday just before they were closing. I tried them on, but wasn't convinced they would be good for my feet. I asked about their return policy.

I tried the shoes on at home
again and they were floppy and large. I took them back the next morning,Sunday and the
"manager" accused me of
wearing them because the shoes
showed signs of wear. I had them on in my clean apartment
for less than 5 minutes. No
refund no exchange. Either way,
if their shoes are so poorly
made that they show signs of
wear within 5 minutes, then
Diechmann sells faulty products. If they were indeed worn and
returned by a previous customer,
then they sell second-hand
shoes. They lost my business
completely. Thanks for nothing.
Waste of time and money. The shoes are useless.

I bought a pair of shoe from deichmann nicholas centre.The person on the counter name SOYN was very friendly.He gave a smily sticker to my kid. ⭐⭐⭐⭐⭐ to SOYN.

my user receipt # 204061

I went to buy some boots for my daughter yesterday and i needed some assistance to find the right size, i was met by an unhelpful rude staff member the lady had a bad attitude she told me the shoes do not go up to size 12 bearing in mind i brang a size 13 to her following tht she wouldnt check out the back nor would she even check the floor shes asked someone else to help me before finally moving off her behind and coming to assist me she really didnt want to help me in any way but i wear glasses and couldnt see what i was looking for even when she tried to help me find it she brang the wrong pair of boots to me. If you do not want to do customer service change jobs. When u got to the till at last with the right pair the two members of staff were trying to attack me as if i was in the wrong and telling me how i was supposed to feel. The customer service needs an overhaul. I did tell them at the time mind u do not belittle me nor do u tell me how to feel abt anything the guy tht was out the back was trying to tell me what he saw.. u wasnt there u heard nothing

So excited to see the Deichmann shop open in Huddersfield got some lovely slider's and black patent shoes brilliant that you can get them sprayed as well as being able to get some water proofed as I have done in the past was served by Nat who was very helpful love ❤️ this
shop. M Hayden X

This company took my money and then cancelled my order but failed to inform me and failed to issue a refund despite me sending multiple emails to follow up on the delivery. They are hard to get hold of by telephone. Eventually they did issue a refund, but I do not expect to have to chase a company like this. Their systems are clearly not up to scratch. I would not use them again.

She visited the Bromley store and I was delighted with the services offered. Diana was very friendly and also offered me the opportunity to order the school shoes for my daughter.
I really liked her and her attitude.

I've been waiting a long while for a delivery now and I have not been able to get hold of anyone from Deichmann or Hermes, thr courier. I'd just like to get my money back.

I bought 2 pairs of school shoes for my daughters and neither pair have lasted half a term! Absolutely disgusted in the quality of these shoes. Now I have to go and purchase new shoes before they’ve even finished for half term!

I looked yesterday after some boots in the Bromley store, but I did not find my size and I was angry for this reason because I liked a lot,but Daiana helped me and she ordered for me the size I wanted and I was so happy.
You don't always see people who are so nice to you but she was very nice and very helpful.

Daiana is very friendly and kind. She found the right shoes for work and I really liked her attitude.
I will always come to the Bromley Store with great pleasure!

Excellent service
Refunded damaged new pair of trainers

Hi,

I am still awaiting to hear anything about my order that I placed last week (30/12/2020). I have not had any thing to say whether it has been dispatched or when it will be. It shows that the payment has gone through.

I have attempted to contact you by phone several times but haven't gotten through, I have also emailed twice regarding this and still have had no reply.

Please can someone get into contact about this soon.

Terribile lack of customer service. I bought pair of shoes from the store and wanted to return them, however shop is closed now as it was put in Tier 4, shortly after I bought them. Since 23 of December, I sent two emails which havent been replied, I made endless calls but I was never able to speak to anyone- their phone line is either switched off or "busy.

I tried a pair of trainers on yesterday in their sutton store , as they did not have my size they order a pair to come in 3-5 working days that was at 12.50 pm TODAY they arrived at 12.55 !!! AMAZiNG best service ever and NO delivery charge def 10 star !

I placed 4 orders this week. The delivery was fast and the quality great. I ordered 7 pairs of shoes, returned one of them in the store and received a refund the same day. I am really satisfied.

I don’t advise to order anything from this store online. They lost the package but they took the money and send the invoice. They are not investigating anything. The customer service talks unrespectfully “what do you want from us?” - well, guys, I want my order on time. Never again.

I ordered a shoe and i decided to cancel the order..on the website it states u cn do this but it turn out that i couldn't... Your order will go straight from open status to delivery..no option to cancel even within 24 hours of ordering....just to warn u out there if u place and order and u decide to cancel even after paying for it...its a nightmare getting it sorted......

Been trying for months to unsubscribe to their emails but I still get emails regularly. Surely this is against GDPR?

poor customer services Went to deichmann store on saturday4th to buy my son a pair of shoes for school ,Got them ready on sunday to find to left shoes in box,phone customer services on Monday to ask for £3 voucher for my bus fare so I was not out of pocket spoke to Michael I think) who was very apologetic and tried to help ,But his supervisor said no best we can do is send me a return sticker ,did not help as I would not have shoes for my son . so one star for Michael and zero for customer services . bright side no £3 voucher don't have to buy shoes at deichmann any more.

I bought my mum a pair of trainers for Christmas and when they sent them the box was empty. I contacted them straight away. I couldn't get through on the phone so I had to email. Well let's just say it's been over 1 month and they have decided to get back to me a couple of days ago. I originally wanted a pair sent out to me for her but now it's so close to Xmas I had to buy another pair from else where. I asked them for a refund instead, but now they are apparently sending me the trainers out. I haven't received them yet though. So I will have to return them but I'm not looking forward to the returns process just because it seems like their customer service sucks. Great prices and if on the very rare occasion I'm near a store I always find it lovely in store but, online and their online customer service, nope. I doubt I will ever order online with them again. Open up more stores in London please.