Lunarcat Company Reviews 

148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing fast communication and seamless in-person shopping support for hard-to-find items. People truly appreciate the secure packaging and rapid international shipping that consistently ensure orders arrive safely and in perfect condition. Some reviewers were not happy with occasional package damages or torn delivery boxes upon arrival. A few consumers also mentioned encountering minor hurdles regarding restricted import goods or unsupported file formats during their purchases. Despite these isolated shipping and item-specific drawbacks, most buyers remain eager to use the service again.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast response times and helpful communication... See more

Product

Consumers find product experiences to be exceptionally positive, consistently highlighting safe and secure... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast shipping times and reasonable... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast fulfillment times... See more

Staff

Customers report great satisfaction and delight with the staff, highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lunar Cat helps people buy from Japan. Although there are many proxy services available, Lunar Cat offers unique options that others don't—most notably, the ability to pick up items in person. Addi... See more

Rated 5 out of 5 stars

I had a great experience ordering through Lunar Cat. Shipping was quick, everything was packed well, and my order showed up safe and sound. Communication was solid the whole way — they kept me upd... See more

Rated 5 out of 5 stars

Lunar Cat was absolutely a pleasure to work with! I used their services to purchase many items at an event in Korea. They were so friendly, helpful, kind, and patient with me. They were more than will... See more

Rated 5 out of 5 stars

I enlisted Lunar Cat's help for buying items from Korea and shipping them to France. Lunar Cat provided quick, responsive service and was completely open regarding logistics and pricing. The item... See more


Company details

  1. Exporter
  2. Collectibles Store
  3. e-Commerce Service
  4. Hobby Store
  5. Online Marketplace
  6. Shopping Mall

Written by the company

Many proxy services refuse to ship various product categories. However, a large number of these products can be shipped with the proper declarations and documentation.------------------ We provide a unique service for products that no other proxies assist with. This includes a wide range of products including food products, sunglasses, airsoft guns, fountain pen inks, toy weapons, and animal products. --------------------- Our goal is to provide the same level of reliability and support as if you were purchasing an item in your own country. We remain involved throughout the entire process from purchase to delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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4.9

All reviews

(148)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Handling and Support

Very good handling of my order and very great customer support and answered all the questions I had very clearly. Even went far and beyond on keeping track and following up on my order status.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Lunar Cat service

Thanks to Lunar Cat service and the customer support service as well they're very helpful various options available for shipping such as Fedex and EMS and even pick up locally from japan is available a great experience

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great First Experience

I am very satisfied with the experience I had ordering through Lunarcat! The website was very easy to use and navigate and I had no issues at all placing orders. Each of my orders was purchased within an hour of my request and sometimes within minutes of sending payment! Once all my items arrived it was easy to request everything be consolidated and shipped out. I was very impressed with how well everything was packaged. I ordered a number of paper goods and nothing was damaged or even bent upon arrival. I will absolutely be using their service in the future and would recommend them to anyone!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service in every way and very reassuring to do business with

I just received my first shipment through Lunarcat Company, and I was initially alarmed that the shipping box was very torn open. However, I only purchased the minimum packaging, so it was likely my fault for not buying additional protection. Thankfully, nothing inside my package was damaged or missing at all. My whole experience with Lunarcat has been excellent, with the best service and guided communication, with prompt and clear answers to all of my questions that really eased my concerns and anxiety. I also really appreciate the shipping options and wide range of optional services, with fair and clear fees. I highly recommend them as a proxy and forwarding company. They are the best I have used so far.

29 July 2026
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

Apologies for the torn packaging.
Under our buyer protection policy, items are guaranteed to survive without any special packaging. Glad the items were fine, but if these were damaged due to careless packaging, you are entitled to a refund for the damaged ones.

We would like to investigate and see which box was the issue. Could you contact support@lunar-cat.com with your username and photos of the damage (if available)?

Rated 5 out of 5 stars

My items were ordered almost…

My items were ordered almost immediately after submitted the order form and everything was shipped promptly and well-protected. The shipping process was very straightforward and there were no unexpected fees/tariffs since a new system was implemented to help with that process. Look forward to shopping through Lunarcat again!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Everything was smooth and easy. Acquired my difficult to get items as well. Reasonable fees. Recommend 10/10.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience ! I used lunarcat to get an item from a mercari auction, they were fast to proceds my request and managed to get the item at a very good price. The shipping was also fast and the items were well packed. It took less than 10 days from the date of my order to receiving the package. Would 100% recommend.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

I am so very grateful for Lunarcat for arriving right on time to get the limited time signed book. It ran out within the hour! The pricing for buying in person was very reasonable for the various services out there I compared with, which I appreciate as well. Customer service was clear and responds quickly. Overall a great experience and I would come back again!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Easily one of the best services.

Easily one of the best services I’ve used! The website was incredibly simple to navigate and there’s plenty of information if you’re new to using a proxy; they offer many services for online and offline orders, each of which are fairly priced and I find them much cheaper in comparison to similar proxies! I ordered some prints from a convenience store in Japan and the order was fulfilled almost immediately. They have incredibly fast service, swift delivery and packaged the prints with utmost care. I’ll definitely be using Lunarcat again for future orders!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional First Experience

This was my first experience with Lunarcat, and I am glad and grateful I found them. Kei was kind and responsive throughout, and I found the entire process exceptional and seamless.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Yes just yes

First time trying to buy something from JP and had it originally sent to another forwarding company who could not ship to me was so grateful Lunarcat could help they were really responsive and helpful would be 100% recommend to others!!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great for fan events!

I am very glad to have found this proxy! They have been able to do in person events (such as Comiket) that allowed me to get many types of merch that I wouldn’t have been able to get normally!

7 July 2026
Rated 5 out of 5 stars

Good experience

My experience with Lunarcat has been excellent so far. Their prices are reasonable, and they reply and order items very quickly.

21 June 2026

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