LuckyKong Reviews 

81
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you lucky kong for being one of the few casinos that's actually cared about thier players. Since the new alberta regulations came into affect, customer support actually cared to find out, what i... See more

Rated 5 out of 5 stars

I originally made this a 3 star review. I have opted to change it to a 5 star review solely based on good customer chats and account manager Caroline Brown. She always goes the extra mile whe... See more

Company replied

Rated 1 out of 5 stars

Actually pretty quick for withdrawals but just had a terrible experience. Was given a bonus and played through Managed to win some funds then it just disappeared from my account. They then s... See more

Company replied

Rated 5 out of 5 stars

Fast withdrawal n better rtp on the games i love. Love the design n quick customer service. Finance department only works Monday to Friday so make sure don’t blow ur account on the weekends. Great app... See more

Company replied

Company details

  1. Online Casino or Bookmaker

Written by the company

A top notch online casino with good winnings, fast payouts and friendly support


Contact info

4.0

Great

TrustScore 4 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(81)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you lucky kong for being one of…

Thank you lucky kong for being one of the few casinos that's actually cared about thier players. Since the new alberta regulations came into affect, customer support actually cared to find out, what i needed to know about the new changes. Caroline ( my casino rep) always, always goes above and beyond to fix any issues i have or to find out information that isn't right at her finger tips. Lucky Kong Casino deserves an award.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible casino

Horrible casino. Rigged games. Bad customer service agents. The manager is nice and courteous but I still don’t trust the casino.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Won some but worst experience

Won some but worst experience. I'm trying to close my account down but they keep saying within 2hrs! That's been ove 4 hrs now. Don't trust this site.

26 May 2026
Unprompted review
LuckyKong logo

Reply from LuckyKong

Hi there, I'm really sorry your experience with us ended on this note. The two hours you saw came from our automatic reply, and we just didn't get to you that quickly this time. Your message came through late at night when we're running with a smaller team, so it took longer than it should have, and that one's on us, not you. I want you to know your account is now fully closed, exactly as you asked. If anything still feels unresolved, please email me directly and I'll make sure it's looked after right away. Take good care. Caroline

Rated 5 out of 5 stars

This site has grown on me and seems to deliver a good punch.

I originally made this a 3 star review.

I have opted to change it to a 5 star review solely based on good customer chats and account manager Caroline Brown. She always goes the extra mile when delivering warm messages and getting back with answers.

I still think that the website could use a bit of a facelift with finding games and having better sections. I also think there are key games that are missing from the library such as area link games.

But it’s truly appreciated that when you Que up a withdrawal that it’s approved within the hour and normally shorter. Even when it’s a larger cash out.

18 May 2026
LuckyKong logo

Reply from LuckyKong

Thanks for taking the time to write this. Honest feedback like yours is actually really helpful to us.

Great to hear the verification and withdrawal side went smoothly for you. We work hard to keep those quick, so it's good to know it paid off.

Your points on the loading times, layout and navigation are fair, and we've already passed them on to our product team. That's exactly the kind of detail that helps us know what to fix first. On the bonuses, the standard ones honestly won't suit everyone, but our account managers can put together something far more flexible with much friendlier conditions, so it's always worth dropping us a message.

We'd love another shot at giving you a better experience. Thanks again.

Kind regards,
Jessica Pelletier
Customer Support Team

Rated 5 out of 5 stars

Without a doubt the best casino…

Without a doubt the best casino experience around and I’ve played at many. Lucky Kong draws you in with their unique and dynamic UX and keeps you there with incredible customer service. They really take care of you, shout out to Lisa and Caroline, and honestly I feel this team knows how to give white glove treatment.
Easy deposits, fast and friction free withdrawals, excellent library (if you add Games Global I’ll be even happier 😜), and a team that dignity unlike so many of these slimy casino operations around.
I would recommend Lucky Kong to any and everyone.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Actually pretty quick for withdrawals but just had a terrible experience.

Was given a bonus and played through
Managed to win some funds then it just disappeared from my account.
They then started to make up lies about wagering requirements which never applied before.

Do not gamble with this casino they will take your money for o reason

3 April 2026
Unprompted review
LuckyKong logo

Reply from LuckyKong

Dear Customer,
I'm sorry to hear about your experience, and thank you for taking the time to share your feedback.

As was explained in the email you received, the bonus applied to your account was a no-deposit bonus. Per our terms and conditions, this type of bonus carries a maximum cashout limit of 50 CAD, which is why your winnings were adjusted accordingly.

We understand this may be frustrating, and we truly value your time with us. Should you wish to discuss this further or have any additional questions, please don't hesitate to reach out to our support team — we're always happy to help.

Kind regards,
Jessica Pelletier
Customer Support Team

Rated 5 out of 5 stars

I have played all the big name sites

I have played all the big name sites. But this one is my favorite. Caroline the account manager that takes care of me is simply amazing. Usually I play multiple sites in a week. Now it's just luckykong. Take my advice and try them.

16 March 2026
Rated 5 out of 5 stars

The place to play is here 🙌

Absolutely the best experience playingat this casino the staff and management top tear in all services and helpful friendly if you love playing casino games this is the place to be thanks again to all the great people from lucky Kong

16 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look