Lux Case Reviews 

Fast delivery.

The case doesn't fit the phone comfortably, slides off just by lifting the screen up. Poor quality in my opinion

I also thought in the picture the case is together but they are separate parts. Making it very frustrating when they slide off from nothing.

To steep price for such a shitty case

I placed my order on May 17, 2026, and almost two months later I still have not received it. During this time, I have not been given a satisfactory explanation for the delay or clear information about when my order will arrive.

This has been a very disappointing experience. Customers should not have to wait this long without proper communication. Based on my experience so far, I cannot recommend this company.

I hope the company resolves this issue quickly and improves both its delivery times and customer service.

Both glass and case don't fit. Service is not helpful asking dumb questions if I actually put it on before making complaint.

Don't buy they ripped me off I paid over £60 for 3 pairs and only got 1 they said they would send me others but after a long wait never arrived. BEWA!!!@

The parcel never arrived

Great customer service! I had an issue with a screen protector that didn't work well with my phone's biometric sensor. I contacted support, and Melker and Emina were extremely helpful, professional, and quick to resolve the issue by issuing a full refund. Very trustworthy company

I manage to order the wrong cover for my IPhone. I noticed it after I opened the package and tried to fit it.
I contacted LuxCase customer support. They instructed me in how to return it so that they could send the correct cover.
A few days later, I received a new cover and fitted it to my phone. They didn’t charge anything for it, nothing extra for the new cover, no transportation fee nor customs fees.

I am so happy to shop at their online store where they offer covers in all shape’s, color and form to nearly every brand in the world! And when you need customer service and support, they are just a click away with no hassle whatsoever😎👍
I highly recommend their website, which is very well made and easy to navigate. Their products are of high quality. The reason I needed a new cover, was that something got stuck in the zipper, so I had to use brute force to get it open.

Best regards
Bjørn☺️

Got what I expected for a good price.

So far so good. This is my first order I placed with this company…

The shopping part is good, and the choices are good.
But the product you get is pretty meh. It's not fantastic, but it works.

For the price of 15-30 USD. It's okay, but not the best.

Delivery was kinda slow but I got the right things and good quality.

I tried twice to buy stuff from this shop and it failed both times. Then I decided to order from another store. Hours late I received an email confirming my order but using Klarna! I have no idea how they managed to do that since I have not selected Klarna for the failed orders. Quite disappointed and suspicious about this situation.
*****
Update: I contacted their customer support, and they were quite helpful. The 2 orders got canceled, and I did not need to return the products. I asked them how I could return them, but they said it was not needed. So, this level of service gave me confidence to buy from them next time.

I ordered the wrong product on your website.
Within 20 minutes after completing the payment, I realized the mistake and immediately emailed customer service to request a cancellation.

Shortly after, I received an automatic reply stating that my request would be handled within 24 hours.
However, instead of a response, I received a shipping confirmation after those 24 hours had passed.

Several days later, customer service finally replied, saying that the order had already been shipped and therefore could not be cancelled, and that I should refer to the return instructions instead.

What I find extremely frustrating and difficult to understand is this:
how can the promised 24-hour response time from customer service be slower than the order being shipped?

Because of this delay, a problem that could have been very easily resolved has now become unnecessarily complicated.
On top of that, I am required to pay for the return shipping myself, and the return shipping cost is almost the same as the price of the product itself.

This situation is not the result of inaction on my part — I contacted customer service promptly and followed the proper procedure.
It was the slow response from customer service, well beyond the stated 24-hour timeframe, that caused this issue.

For these reasons, I feel compelled to leave this review.

Very good and easy ordering

Fast and good

Ordered a phone case after another site fumbled my order and it has been 6 days with no tracking updates even though I was given a tracking number it is completely useless

What you see is what you get!